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“Excellent family value” 4 of 5 bubbles
Review of Holiday Inn Resort Vanuatu

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Holiday Inn Resort Vanuatu
Ranked #15 of 48 Hotels in Port Vila
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent family value”
4 of 5 bubbles Reviewed 6 August 2014

This place was the perfect family resort. There were heaps of activities for the kids balanced with a suitable environment for the 'adults' to enjoy themselves too.

Most of the reports on here are accurate.

A quick summary:

- the food ranged from just ok to pretty good. The highlights were definitely the breakfasts and the themed buffets. The luncheon menu was really average and they didn't seem capable of tailoring the order at all. For example, one day we asked for a plain cheese sandwich for our four year old and got a cheese sandwich doused in mayonnaise. Also, while the tapas menu was pretty good, one of the items was called 'chorizo balls...' but in fact did not contain any chorizo and was full of potato. The staff were good enough to take the dish back and not charge us.

- The pool and sand area were the highlights. The kids just went nuts for this and the set up was very good for adults too. A+++

- The staff generally tried hard to accommodate. In particular, kudos to Clarence in the restaurant who really went the extra mile to engage with the customers and talk about local customs and life. She should be strongly commended for this.

- the kids club was fantastic too. The set up there was superb and the activities were a major hit with the kids.

- the service in the spa retreat was very good but the amenities are just 'good' and perhaps lack a little bit of the class of a top resort.

I recommend you go outside school holidays. The resort was pretty quiet and I felt like we had the run of the place for the week. I would highly recommend this resort.

One final thing, don't bother leaving the resort. There is really nothing to see on the main island except the scuba diving (which was superb - see Big Blue diving). We hired a car and drove around the island. The turtle farm was very average (and the food was worse) and the hot springs up north is a complete waste of time and money.

-

Room Tip: The garden view close to the kids pool is a great location
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Macgonagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, 17 August 2014
Good Afternoon Macgonagle

Thank you for sharing your experience with us.

Hiring a car and driving around Efate can be a bit different as you would have found we have no tourist attraction signs in face we have very few signs at all. We strongly recommend that guests try an organised tour first around the island as you get taken to experiences that you don't see or do when driving yourself. Great to hear that overall you enjoyed your time with us and we have taken on-board your food and beverage experience looking for ways to improve in the future.

Look forward to seeing you back in Vanuatu very soon.

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
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634 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (235)
Date | Rating
  • Danish first
  • English first
  • French first
  • Japanese first
  • Any
English first
Melbourne
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

We just returned from 9 nights at the Holiday Inn Vanuatu. It was a last minute decision to go. We booked on a Tuesday and flew out on the Thursday night. I have never stayed at a Holiday Inn before and have to admit, I was a little skeptical. I was however pleasantly surprised. Whilst it was a large(ish) resort and perhaps lacked some of the personal touches I am used to (we regularly go out to the islands in Fiji which are lovely and so intimate), we had an overall great experience. We spent the first couple of nights in a hotel room and then transferred to the family villa. Had we stayed in the hotel the entire time, it would have been cramped and definitely affected our overall experience. The villa was great - spacious, great views, well appointed - perfect ! Don't even start me on the bed - I wish I could have taken it home! Was one of the best I have slept in ever! Staff at the pool were friendly, cleaning staff were lovely (our kids were sick twice at night so I felt bad leaving them the dirty sheets), restaurant staff were great, the guys who wizzed us back and forth to the villa on the golf carts were friendly - I really couldn't fault it. We did not use the kids club so can't comment on that but presume it was fine. Pool area was great - large pool and fabulous kids pool. I would comment that if you want a beachside experience then this is not for you. It is not a fault of the resort but there is no beach, just a lagoon which you would not swim in.

Room Tip: If you can afford it, definitely stay in a villa. For families the hotel rooms are small.
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KirstenMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, 17 August 2014
Good Afternoon KirstenMelbourne

Thank you for sharing your experience with us.

Vanuatu is perfect last minute destination with flight times 2 hours from Brisbane and 3 hours from Sydney or Auckland. The mattresses we have are a brand standard for Holiday Inn Resorts and you can find them globally in our rooms. The Family Vila's certainly are popular from kid movies, board games to the Playstation's there is plenty to keep the kids occupied.

Hope to welcome you back for another last minute break in the very near future.

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 4 August 2014 via mobile

My husband and I stayed only 2 nights after being booked into accommodation not to our standard. The HI did not disappoint. It is geared toward families and as the resort wasn't full, we got to experience the more romantic and serene aspects. The lagoon view king room was immaculate, well appointed and had water pressure as good as any 5star we have stayed in, possible the best. The bed was a little soft for me by hubby loved it. My IHG ambassador status was acknowledged and we the management team all introduced themselves to us personally. The property is lovely and beautifully maintained with ample room for kids, families and couples to enjoy themselves equally. Cocktails are superb and happy hour by the beach is not to be missed. All meals were very good, especially the seafood platter for 2! Staff were helpful, friendly and warm. Service was at times slower than we expected but we were patient and it was always worth it. The spa is terrific, we enjoyed a massage each which we thoroughly enjoyed. Outside peak times and school holidays the HI is a romantic destination with plenty if focus in couples as well as families. We wouldn't stay anywhere else in Efate and will return again next year.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank goldie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, 7 August 2014
Good Afternoon goldie01

Thank you for sharing your experience with us.

Great to see you enjoyed your time with us and the destination. We are indeed lucky to have plenty of space on the resort so you never really feel like there is a lot of guest's around you.

Look forward to welcoming you back to Vanuatu next year!

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 August 2014 via mobile

We were looking for the opportunity to relax and unwind - the Holiday Inn didn't let us down. If you are a couple looking to spend time by the pool and bar or a family looking to keep the little ones entertained, the Holiday Inn should definitely be on your radar. The staff are wonderful as is the food and various activities available.

We started in a king suite which was excellent however given the discount available when at the resort to upgrade to an over water villa we decided it was worth it. The villa was brilliant, spacious and well kept - definitely something to consider when you are there.

In all a wonderful way to spend a week - we would definitely recommend it to friends and family.

Stayed July 2014, travelled as a couple
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, 3 August 2014
Good Morning Steve B

Thank you for sharing your experience with us.

We are indeed lucky to have a range of accommodation including our Kid Suites, Kid Vila's and the Over water Vila's allowing us to cater for just about everyone. When you couple this with the Melanesian team it makes for that very relaxing experience!

Look forward to welcoming you back to Vanuatu in the near future.

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 29 July 2014 via mobile

We where are booked into the king suite but decided to upgrade to over the water cabin which was the best decision we made.
This is truly one of the most relaxing,peaceful and private holidays I've ever had.
The staff were always polite and helpful. I would recommend this resort to couples and families.
Thank you for a great holiday.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, 3 August 2014
Good Morning Lisa S

Thank you for taking the time to share your experience.

Certainly sounds like you enjoyed your time with us and got to fully recharge.

We certainly look forward to welcoming you back to Vanuatu.

Tankiu tumas

Thomas Tait
General Manager
Holiday inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taupo, New Zealand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 July 2014

What an amazing place to stay, we travelled with our 4 and 6 year olds and they had a ball, lots to do with the kids club (awesome friendly ladies), and beach activities etc. Far enough out of Port Vila to feel you are in a tropical oasis but close enough to be abel to zip into town for supplies or sighseeing. Day spa and happy hour at the pool bar meant it was a break for the adults too..we were kept occupied by the catamaran sailing, kayaking, swimming and snorkelling in the lagoon. We spent 5 days out of the 7 in the resort and never got bored :). Food was great, we clateratied between th buffet of the day and al a carte which was always good, kids ate free every night and never had the same meal twice over our whole stay. Rooms clean and serviced daily, we thought the decor of the resort was great, with a real melanesian feel to it.
Amazing friendly staff, especially Peter, David and Sam (chief)....so helpful at all times.
The fire dancing and kava tasting was a highlight for us :)
Will definietly be back, this place made for a truly enjoyable family holiday :)

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KaranSin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, 3 August 2014
Good Afternoon thefarmers74

Thank you for a 'Fabulous' review.

Our location makes it very easy for that quick trip into town and also gives you great access to some of the fantastic tours and experiences that Vanuatu has to offer and we are only 10mins from the Airport. Thanks for mentioning a couple of the team as I know they will be very proud when we share your comments with them.

Look forward to welcoming you back to Vanuatu for a couple more shells of Kava soon!

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killarney Vale
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

We were lucky to secure an upgrade to an overwater villa and loved the fact that we could swim off our deck steps. It is a bit of a walk from the main building but it was no trouble for us to be picked up in the motorised buggy whenever we wanted. The resort is great for families with lots to do, although we had no trouble finding a quiet spot for relaxing. Friendly staff and convenient location added to our enjoyment. Unfortunately we found the quality of the meals in the restaurant to be somewhat lacking and the service lax. All in all, it is a great place for a holiday in a beautiful location.

Room Tip: Overwater villas are very quiet although they are a fairly long walk from the main building.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas T, General Manager at Holiday Inn Resort Vanuatu, responded to this review, 3 August 2014
Good Afternoon Robyn P

Thank you for taking the time to share your experience with us.

With the two swimming pools, beach-side cabanas and the island you certainly can find a quiet space to relax whilst still being able to joining in on some of the activities. I am sorry to hear that we didn't meet your expectations around Food and Beverage and I will be certainly discussing your feedback with the team. We have several new dining experiences in the pipeline that will give a some different options moving forward.

I look forward to welcoming you back to Vanuatu in the near future.

Tankiu tumas

Thomas Tait
General Manager
Holiday Inn Resort Vanuatu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Vanuatu

Property: Holiday Inn Resort Vanuatu
Address: Tassiriki Park, PO Box 215, Port Vila, Efate, Vanuatu (Formerly Palms Resort and Casino Vanuatu)
Phone Number:
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Port Vila
#6 Spa Hotel in Port Vila
#8 Family Hotel in Port Vila
#8 Luxury Hotel in Port Vila
#12 Romantic Hotel in Port Vila
#12 On the Beach Hotel in Port Vila
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Resort Vanuatu 4*
Number of rooms: 148
Official Description (provided by the hotel):
Overlooking the serene waters of the Erakor Lagoon, Holiday Inn Resort Vanuatu is set in vibrant natural surroundings. Meaning “the land that always existed”, Vanuatu is a holiday destination made up of 83 tropical islands located northeast of New Caledonia. Immersed in cultural richness and native splendour, the islands hold crystal blue beaches, coral reefs, hot springs, exotic rainforests, and stunning waterfalls that are some of the most beautiful in the world. The Vanuatu hotel’s Erakor Ballroom and Valea meeting space provides exceptional indoor and outdoor meeting facilities, and the accommodation resort also features a unique Namele Day Spa, two luxurious outdoor holiday swimming pools, and the newly refurbished Palms Casino. The views from the rooms include lush gardens, blue lagoons, and a golf course. The hotel boasts 5 dining areas. Breakfast, buffet and à la carte dinners are served daily. There is an extensive wine list from New Zealand, Australia and France. Get to experience the perfect Vanuatu holiday with island lifestyle at Holiday Inn Resort Vanuatu. ... more   less 
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Also Known As:
Holiday Inn Resort Vanuatu Hotel Port Vila
Port Vila Le Meridien
Le Meridien Vanuatu
Le Meridian Vanuatu
Holiday Inn Resort Vanuatu Port Vila

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