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“Nice place to chill”

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Warwick Le Lagon - Vanuatu
Ranked #13 of 47 Hotels in Port Vila
Certificate of Excellence
Wollongong, Australia
Level 5 Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice place to chill”
Reviewed 11 July 2011

We found this resort to be friendly, clean and relaxing. Here are a few tips that you need to remember while you are there. People talk about "Vanuatu time" and the staff there are always on that time. They are the most friendly people, but we are used to being served in a small amount of time. When you order a drink or your lunch by the pool, don't look at your watch otherwise you will think they have forgotten your order. After a couple of days, you start to chillout and you don't worry about it. The food at the snack bar near the pool is more reasonably priced. Breakfast was great.The dinner buffet is too expensive (whether you get the food deal or not) and the food is very averge and not a large selection even though they change the variety every night. The Wild Ginger restaurant nice. Food was great but when the restaurant gets heavily booked, the staff and chefs lose the plot. Pick a quiet night. The other place to eat at night is the restaurant on Erakon Island. Catch the little ferry at end of the resort over. no charge if you eat at the restaurant. Good deal for families 2,500VATU this includes garlic bread, main and dessert providing you are seated and have ordered before 6pm. The last night of our trip we ate there and it was busier than the other 2 nights, they took 25 minutes to take our order and the waiter looked at his watch (it was 5.55pm) and said I don't know if this order will make it in time. We said to him we have been sitting here since 5.30pm!! His reply "Ok then". The food was just brilliant especially the calamari, it melted in your mouth. We had our 3 yr old nephew on our trip and he used the Kids club, he loved it. We stayed in the superior lagoon view rooms and they were a little small but ok for this holiday. Take some games or your own dvd player if you plan to keep the older kids happy. The TV there is not that good really. Take a good book instead! We got a really good deal going to this resort, yes we would stay here again, probably in another style of room. The resort was not really busy most of the time we were there so we all found it really relaxing, a great place to unwind! Take the kyak or hoby cat across the lagoon that was sensational.Don't exchange any money in Australia but rather in Port Vila instead much better exchange rate.. Not a lot of variety of shopping in Port Vila but still nice place to walk around. The taxi at the resort is the quickest way to get into town. About 700VT one way, but if there are no cruise ships in at Port Vila they will come back and pick you up if you arrange it with them. Avoid Port Vila when cruise ships are in the place becomes chaotic!! Cascade falls a must do!
Resort was just lovely. Cocktails by the pool was the highlight!!!!

Room Tip: Superior Lagoon view rooms were more private and quiet as they are at one end of the resort
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank buzydi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (463)
Date | Rating
  • English first
  • French first
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English first
South Australia
Level 6 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 July 2011

We spent 11 nights at LeLagon in mid June. We arrived late at night and the sole reservations person did a great job in booking in around 11 couples. We had to find our own way with luggage to the rooms but that was fine. We stayed in a lagoon bungalow, which was a lovely room, excellent king size bed and large room. It was very well maintained by housekeeping.

The first few days were excellent - weather not so great but still able to get out onto the lagoons and snorkel and kayak. We spent a lot of time at Erakor with its wind sandy beach. It was easy to get a kayak and spend time exploring. Unfortunately the weather took a turn for the worse, and this coupled with the onset of some Australian states school holidays meant that many families arrived with children who could not really go outside. From a sleepy quiet resort, it was full of families and young children. Even late at night the kids were running around in the lobby which was now no longer the place for a quiet relaxing drink. kayaks were very hard to get and the staff didnt handle this issue very well, allowing some people to book a kayak, and telling others it was first come first served.

Breakfasts - they were Ok, not brilliant and with the weather being bad, we were asked to wait in the lobby one morning for around 30 minutes as there were no tables available. The staff were flat out, and it took a while to replace food items etc that ran out. Trying to get a cup of tea took several requests every morning which got a little tiresome.

We only had dinner at the Buffet once - we tried three times to get a glass of wine with no success. Other people were getting glasses, when they ordered bottles. One bottle turned up just as they were leaving. We thought it was very expensive for a couple to have to pay, but kids ate free. We didnt go back as we didnt think this was very fair on childfree people. it was therefore too expensive too for the quality without kids.
We loved the Wild Ginger restaurant - we ate there several times and it was excellent value and lovely food. The service was brilliant.
Internet was expensive and slow.
We wouldnt return during school holidays - just too many young children who seemed to swamp the place. At other times, if you are just a couple, avoid this time and you will be fine. For families, this would be the perfect place for a holiday.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Pushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 4 July 2011

This place is amazing - the resort is excellent and the staff employed there are excellent as well. Our stay there was faultless and I would recommed this resort to anyone.

Room Tip: Laggon room or Bungalow
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  • Stayed June 2011, travelled as a couple
    • Value
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Helpful?
Thank Jetpac240667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gosford, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2011

The buffet breakfast is pretty good though hard to get it hot - hot food like bacon, eggs, spaghetti etc set up in steel bowls only maintained at room temp! Dinner buffets not the best.
Very much a family resort - LOTS of kids coz they stay and eat free.
Nothing happens in a hurry so get used to Island time which is good.
If you go on an island tour take bags of lolly pops for the local kids - they love it! Two huge bags of lollipops cost us 230 Vatu (About $2.50 AUD)
Try the Anchor Inn at the far end of town - good food, good prices, happy hour is genuine and many Aussie expats go there.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
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Helpful?
3 Thank Waff16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Landsborough, Australia
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 July 2011

We stayed here in April to celebrate our 25 wedding anniversary. We went with 2 other couples and had an amazing time. Our room was a lagoon view one and it was so roomy and well appointed. Our friends chose to stay in Garden view apartments and while theirs were comfortable ours was definitely more spacious and the view was superb. We hired kayaks a couple of days and as we had our own snorkel gear we spent the day on the lagoon. Each morning we would take our coffee to the lagoon and have a quick dip before heading back for a shower and breakfast. The restaurant staff were delightful and helpful. We had an amazing time and when we go back will either stay in a lagoon villa or lagoon view room again. We also hired taxis to get around the island and they are quite reasonable if there is a group of you. However local buses are an adventure if you have time to spare.

  • Stayed April 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
4 Thank Bernadette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 June 2011

We spent 10 nights at the Warwick Le Lagon and had a brilliant time! It was our first time holidaying on a Pacific island and we couldn't have chosen a more beautiful country to visit or a better resort to stay in. We had booked a Lagoon Bungalow which was spacious, beautifully clean, had a HUGE bathroom with separate bath & shower, a lovely living area separated by a room divider from the sleeping area and a private outdoor covered patio. It was absolutely perfect for us and our 5yo daughter. The resort staff were always extremely friendly, smiling and happy to help in any way - we couldn't find fault with the service we received! The outdoor pool area is fabulous and we had no problems getting towels each day from the pool house. Our daughter absolutely adored the Kids Club and we had trouble keeping her away from it! The kids' activities were varied, interesting and lots of fun (a visit to a local primary school was a definite highlight). The carers were always smiling and happy and genuinely enjoyed spending time with the children! The food was also very good - the breakfast buffet is to die for!! - and we would definitely recommend a visit to the a la carte restaurant Wild Ginger (try the Santo Organic beef - it's mouth watering). I had read lots of reviews about the Warwick before going and I think you would have to be extremely difficult to please if you didn't love this resort. We are planning to go back and to stay at Le Lagon again. :-)

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank clairebravin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 June 2011

Let's cut to the chase: Le Lagon is a beautiful resort in a very tranquil setting overlooking the Erakor Lagoon but the staff attitude and lack of attention to detail detracted from what could have been a great vacation.

We went to Le Lagon for an 8 night vacation with our 3 yr old daughter. Key reasons for picking Le Lagon included free kids club, resort reviews, free breakfast and a Superior Lagoon View room with a Queen + Single bed for which we paid extra. At Check-in we were told that no Queen+Single rooms were available despite booking one specifically. Despite daily requests to reception staff, we spend 3 nights in a 2x double room - the staff were not at all interested in honouring our booking. On day 4 we moved to the room we actually booked only after further discussions with the supervisor.

Parents with small kids should be aware of the Kids Club activities. We planned to drop off our daughter in the kids club for a few hours each day but were surprised with the schedule. The 3-4 yr old group had daily excursions out of the resort (shopping trip to town, cultural village, Erakor Island etc). as well as supervised pool sessions. Not feeling comfortable sending our 3 yr old off on a bus to town (no seatbelts) with complete strangers meant that the kids club was no use to us as no-one stayed behind to look after kids that didn't go. The kids club was locked up when the group went on a trip or went to the pool.

The good:
1. Beautiful resort in a very tranquil setting. Amazing gardens and outlooks over Erakor Lagoon.
2. House Keeping and Garden staff are fantastic and do an amazing job. Room are spotless, gardens are pristine.
3. Free use of kayaks and hoby-cats although the lagoon has very low tides which makes them unusable for some of the time.
4. Great swimming pools - 3 large pools plus a spa-pool and kids pool.
5. Babysitting staff are available for $3 per hour
6. Wild Ginger restaurant is very good but meals are inconsistent depending on which chef is on.
7. Housekeeping staff are great keeping rooms spotless and great guests with big smiles
8. Amazingly clear water in the lagoon - great snorkling and swimming

The bad:
1. Booked room not available for 4 days.
2. Staff are miserable and uninterested. With a few exceptions, staff are not engaging or convey any sense of enthusiasm. The staff around the bars and at reception are the worst culprits and are unavailable and don't interact with guests. Their general apathy and disinterest is very demoralising. Ordering a drink or meal took hours.
3. Breakfast is OK but gets very repetative. For a tropical island with so much fresh fruit the best they can do is tinned peaches some days. The local market is full of fresh coconut, bananas, pawpaw etc. but little is available at the resort.
4. Kids club. Activities involve sending 3-4 year old kids on bus trips to town or on boat trips and other activities that we were not comfortable with.
5. Petty management. Breakfast is included but it's $4 extra if you want a coffee with breakfast. Kids clubs charges $2 if they participate in necklace making. $10 to play in the kids playground. Lots of petty charges for trivial things. Internet access is AUD $15 per hour.
6. Unknowledgable staff. No-one seemed to know anything about the resort or it's environment.
7. Saggy beds

Room Tip: Lagoon Superior rooms in the 500 series are quiet
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Manly-sider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Warwick Le Lagon - Vanuatu

Property: Warwick Le Lagon - Vanuatu
Address: Erakor Lagoon, Port Vila, Efate, Vanuatu
Phone Number:
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Port Vila
#5 Spa Hotel in Port Vila
#7 Luxury Hotel in Port Vila
#11 On the Beach Hotel in Port Vila
#14 Family Hotel in Port Vila
#18 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Warwick Le Lagon - Vanuatu 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Warwick Le Lagon - Vanuatu is situated on 75 acres of exotic tropical gardens on the edge of the pristine Erakor Lagoon. Promising some of the finest accommodations in Vanuatu, Warwick Le Lagon - Vanuatu is the ideal place for your Vanuatu Holiday. The resort offers 140 guest rooms ranging from classic rooms, garden & lagoon superior rooms, garden and lagoon bungalows, to four luxurious over-water island suites. ... more   less 
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Also Known As:
Warwick Le Lagon Resort & Spa, Vanuatu Hotel Port Vila
Warwick Le Lagon Resort And Spa, Vanuatu
Le Lagon Hotel Vanuatu
Vanuatu Le Lagon
Le Lagon Vanuatu Resort
Lagon Le Resort Vanuatu
Le Lagon Port Vila
Port Vila Le Lagon
Warwick Le Lagon - Vanuatu Port Vila

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