I booked a lagoon view pool bungalow with the express purpose of being able to use the private plunge pool when we felt like it. When we arrived I went to use the pool and it was green, tiles were peeling off the sides of the pool and some had fallen in the pool. Needless to say it wasn't at all inviting.
The next day I mentioned this to Management he said the filter mustn't be working and he'd get someone to look at it. Don't they check these things before guests arrive or do they just wait for people to raise it as an issue??? We came back to the room after a long day and the filter was on, the pool was super cloudy with chemicals and the tiles had been thrown up on the edge of the pool. No swimming for us again, no offer of an apology or to move us.
For the whole time we stayed we couldn't use the pool we had specifically booked and paid extra for. Totally unacceptable, we should have booked a cheaper room and just used the main pool but we weren't to know.
Overall the room was tired and not as it is written up on the website.
Also we paid 3,000 vatu about A$36 for use of the wi-fi ( most places it's standard as part of the room these days) being told we would be able to connect if we sat inside the front of the bungalow. Well we couldn't. I had to leave the bungalow and stand on the path outside to get any sort of weak connection or go and sit the lobby area, not what you want to do to read the paper on line or down load email. We felt totally gouged by this charge.
When I checked out no one asked how my stay was or if there were any problems. I was left with the feeling that we were just passing through and it didn't matter whether our experience had been good or bad.
Not at all good enough for a place that says "it will make your tropical dreams come true". Couldn't be further from the truth in our experience.
- Official Description (provided by the hotel):
- Set high atop a cliff overlooking Erakor Lagoon on Port Vila, imagine that perfect intimate holiday, away from not just your own, but everyone's children. Mangoes Resort is that peaceful tropical escape for couples where you can relax and enjoy your Vanuatu experience. It is located close to the shops, restaurants, bars,of the capital of Port Vila, yet offers a peaceful retreat from the outside world. ... more less
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- Also Known As:
- Mangoes Resort Port Vila
- Mangoes Hotel Port Vila
- Mangoes Resort Vanuatu/Port Vila