We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Holiday”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Coconut Palms Resort
Ranked #32 of 47 Hotels in Port Vila
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Holiday”
4 of 5 bubbles Reviewed 10 June 2012

We had a great time at the Coconut Palms Resort. All the staff were very friendly and happy to help in any way. The food is very nice and well priced. The nightly activities were great fun and a nice way to meet other people staying at the resort, I would hightly recomend the fire dancing night. The location is great only a short 5 min walk into town. The rooms are very clean and tidy however the rooms near the pool can be a bit noisy.

Room Tip: Maybe not a room near the pool
See more room tips
  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsVanuatu, Manager at Coconut Palms Resort, responded to this review, 11 June 2012
Thank you very much for your kind words. We will be sure to read out your review and other at this weeks staff meeting.

We look forward to seeing you next time you are in town.

Kindest Coco-regards

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

308 reviews from our community

Traveller rating
    92
    111
    54
    34
    17
See reviews for
40
102
57
32
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 June 2012 via mobile

We were on our honeymoon for 5 nights but only paid for 3 at room 301 and the room was nice and clean with the decorations when we first arrived on the bed and on the floor although I thought it was too much but it was romantic :-) the bathroom and toilet were clean the air condition was great and the food they served was the best. Clean pool with the chairs by it and the daily activities at the hotel like the melanesian feast, the kava night, trivia and other fun stuff they do for the guests at the hotel and it's only a 10minute walk to town although I would prefer taxi or bus coz of the locals. Its a hotel I will definitly go to again when we go back to Vanuatu for a visit. The staff were awesome they were always smiling and making you feel happy all the time hour around them. Thanks to Lee, Lillian, chief Jemo (James) and the other staff which I forgot there names for making our stay a memorable one. The only negative from us is the washing we took it in to get washed in the morning and it came back around 7-8pm and it wasn't even dry and it smell worse than when we gave it. I think they just need to buy a dryer or at least something to dry the guests clothes without making it smell bad. Other than that it was the best staying at the Coconut Palms Resort

Sarah&Peter

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SJanusie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review, 11 June 2012
Dear Sarah & Peter

Thank you very much for you kind review on TripAdvisor. We are happy to hear we show you a good time on your honeymoon. We will be sure to mention your review in this weeks staff meetings.

Also, I am glad to announce we are the proud owners of a brand new clothes dryer, so this shan't be an issue going forward. I am sorry that this was not in operation last week and that your clothes came back in that condition.

If you were charged for this service could you please contact me so i can organise a refund. My email address is gm@coconutpalms.vu

Thank you again for your review, and look forward to seeing you in the not too distant future.

Kindest regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 3 June 2012

Staff happily cooked a fish we caught - and to perfection. Not to mention catered to our requests all day by the pool.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saxonb-au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bern
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 30 May 2012

negative points:
1) Most people at the reception are not qualified enough, they often have to call the management to be able to give a response to a question.
2) They got the date of my stay wrong although I booked personally at the reception.
3) It took me 3 attempts to book a transfer to the airport. the good thing about the transfer was that it was on time and cost only half of what the receptionist said it will cost (1000 vatu instead of the 2000 that I was told)
4) The shower (in front of room 106) had hot water for only one minute every 5 minutes ...
5) They served my the dinner that someone else had ordered.

good points:
1) Room, bed, shower and toilets were clean.
2) There is a swimming pool and some lounge chairs.
3) The dinner was excellent.
4) The 2-4-1 deal (stay 2 nights, pay 1) for the coco share gets you a cheap rate for one night.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank obi81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsVanuatu, General Manager at Coconut Palms Resort, responded to this review, 11 June 2012
Hi there

Thank you very much for your review, and what sounds like a very below average stay you had with us at Coconut Palms Rersort. We welcome all feedback, and this is the type of feedback to help us the most. Pointing out places of improvement is very helpful in this industry indeed.

Sorry it has taken awhile to get back to you, i wanted to make a full investigation into the issues that you made refference to in your review. I would like to start off by clearing up a few issues that look like have been confused during your stay.

First of all i would like to thank you for your kind words in regards to our high standards of Cleanliness and in Quality of food.

I have spoken to the front desk attendant that checked you in to the hotel. We do not offer a 2-4-1 deal at reception, so where the confusion of the front desk clerk has arisen was through purely trying to service your request of a better deal. Upon obtaining authorisation from our reservations manager they agreed to the lower rate for you. This is a deal usually only on offer through our website and very rarely offered at the front desk. Sorry that this took time and caused you to have a negative experience.

Also, thank you for your kind comments about our food being delicious. I don't understand why you would say you were given someone else's food. The very timely arrival of your meal was explained on the night. As i myself was on duty that night and made the decision to give you that meal.

Every Saturday night we have a fire show, you and another guest that ordered about 15 mins before you ordered the same meal. When the Fire Dance Show started the gentleman who order the same meal 15 minutes earlier asked to have his meal after the show. He made this request at the same time your order arrived in the kitchen. As explained to you on the night, 5 minutes later when his meal was ready we gave it to you, as it was exactly the same meal and since the fire show lasts for well over 30 minutes also preventing the our other guests meal going cold. We always look for ways to try and give our guests the very best service this would be a perfect example of how. I am sorry again that this had a negative affect on your stay.

As for the transfer to the airport, we only book one type, and that is through the very reliable and professional Adventures in Paradise. We charge 1120VT the only other option is a Taxi which is 1800VT from the hotel to the Airport. If indeed you were trying to be charged over this amount i would highly appreciate an email so i could investigate further, as i would not like anyone on my staff trying to go outside either of those channels for transfer services. My email is gm@coconutpalms.vu

I look forward to getting to the bottom of this.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Port Vila hotels

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 May 2012

Awesome awesome place to stay! We stayed in the top floor - which at first probably not what we wanted but then we found out it probably was for the best as if you stay in the bottom - it is next to the bar so you may have to put up with the noise... but in saying that the team are excellent, sufficient and very friendly. Always went out of there way to help you out. There are activities on every night, so its a great way to mix with other guests and the locals, so really all the buzzing from the bar/lounge doesn't really matter. Food is very good, there usually is a long wait for food - but no complaints after as its very delicious! and does not bust the budget!! The rooms were always clean when we would return from our day trips ( cannot thank the cleaners enough!!! thank you ladies ) I would recommend this place to anyone. Good place, very friendly team .. thank you all at coconut palms for the memories! I will defitnetly return there again :)

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 18 May 2012

this was our second trip to Vanuatu and again it was a pleasure to be amoungst the locals. We booked 4 rooms and unfortunley we got the ground floor unit right next to the common room/bar area. The music was a bit loud at night but was turned off around 10.30/11pm. It was also a bit noisy in the morning with horrid teens playing pool. (this was fixed by managment) Over all I would recommend this lovely place to anyone as the pool and rooms were very clean. I only have one gripe and that is it takes ages for meals to come except breaky which was just soooo good. We ordered entrees and got them 1 hour and 10 minutes later then our meals came another hour after that. One thing I do highly recommend is asking Saki the tour operater based at reception to book your tours he is a fantastic and helpful guy and nothing is a problem, he knows the locals and can get good deals. Also ask him to get Ellen as your tour guide, she knows everything about Vanuatu and is available for tours when you ask for her. amazing woman. Overall a great trip and coconut palms filled our expectations

Room Tip: make sure you book a balcony room away from the bar area
See more room tips
  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
3 of 5 bubbles Reviewed 15 May 2012

The best thing about coconut palms resort is the service and the manager Lee. The highlight is the fire show on Saturday night, not to be missed. The food is ok and the service is not to bad. My girlfriend and I had problems with the room for the first 3 nights, due to the loud teenagers next door to us. This was quickly fix by Lee who put us in a apartment away from the noise and a free meal on top. this made the rest of our stay much more enjoyable. I would recommend spending the extra money to stay in the apartment.

The staff have trouble with English at times, I asked a number of times about our bill and was told that we still had credit left, when in fact it had gone over by $62.00AUD, other then that they are very friendly and helpful.

The pool is excellent, clean and large. The resort is well kept and always clean.

I would recommend to sort out how much cash you take before you go, as the two banks, ANZ and Westpac in Port Villa are not linked to the our banks in Australia. We had a lot of trouble getting any sense of help or even a Statement from Westpac while we were there. At one point we withdraw money from a ATM and no cash came out, $250AUD. We had to ask Lee to ring the bank to credit our account back which took to the end of the day.

Also one tip about Port Villa DON'T GIVE your credit card number to anyone, especially AVIS the car rental place. Most of the locals are kind and helpful, but be very careful as some will try to bleed you dry and have no hesitation in emptying your wallet in a heart beat.

Also DON'T DRINK the back street Karva as this made us extremely ill and gives you the runs and vomiting, not a good thing, stay well clear of this or you might end up in hospital.

All in all we had a great holiday and would give Coconut Palms Resort the Thumbs up.

Room Tip: To be comfortable and quiet I would recommend the self contained apartments. The other rooms are sma...
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Port Vila hotels
1.1 mi away
Moorings Hotel
Moorings Hotel
#24 of 47 in Port Vila
4.0 of 5 bubbles 129 reviews
6.3 mi away
Benjor Beach Club
Benjor Beach Club
#25 of 47 in Port Vila
4.5 of 5 bubbles 348 reviews
0.8 mi away
Pacific Paradise Motel
Pacific Paradise Motel
#40 of 47 in Port Vila
4.0 of 5 bubbles 23 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Vila Chaumieres
Vila Chaumieres
#30 of 47 in Port Vila
4.5 of 5 bubbles 172 reviews
1.0 mi away
Chantilly's on the Bay
Chantilly's on the Bay
#27 of 47 in Port Vila
4.0 of 5 bubbles 182 reviews
0.2 mi away
Tradewinds Villas
Tradewinds Villas
#38 of 47 in Port Vila
4.0 of 5 bubbles 70 reviews
Show Prices
Show Prices
Show Prices

Been to Coconut Palms Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Coconut Palms Resort

Property: Coconut Palms Resort
Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#14 Top resorts Hotel in Port Vila
Price Range (Based on Average Rates): £
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, Odigeo, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Coconut Palms Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing