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“Good value for money”

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Coconut Palms Resort
Ranked #33 of 47 Hotels in Port Vila
Auckland Region, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good value for money”
Reviewed 14 August 2013 via mobile

Clean and tidy with a nice pool. Indoor and outdoor options for eating. Friendly and helpful staff. Central location which is handy to main shops and markets. Not aimed at the luxury traveller but very good value and would definitely stay again. My top rated things do do while there... Mele Falls, Coongoola Day Sail/cruise, spend a day at Iririki for just 1500vatu (which can be spent on food) and use all of the facilities for free.

Stayed August 2013, travelled solo
Helpful?
3 Thank Graham T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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310 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Blenheim, New Zealand
Level Contributor
282 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 14 August 2013

We stayed for a week, the bed was very uncomfortable, springs a bit past it I suspect.
It is a budget hotel, so dont expect luxury! the location is very close to Vila township, and if you dont wish to climb the rather steep stairs, take the more winding route and walk down the road! Alternatively, there are buses everywhere, they have a B number plate and you just wave them down (or if you gesture a lot you will find buses fall at your feet constantly!) The bus pricing is excellent 150 vatu (equivalent $1.50 NZD) to get you almost anywhere around Vila.

Room Tip: Chose one with a balcony and your own bathroom
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twebb21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2013

We enjoyed our staying in the hotel!
Not too far away from Port Vila.
Staff always with a smile.
Nice bar area!
Everyday an other activity in the hotel ... The Reggae Night is a must to see!
Place must visit on the island : Cascades, The Summit, Iririki Island, Erakor Island, snorkel, ...
On other island : Vulcano

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2013

We stayed in this hotel last year with another coupler on a deal with flights and we all hated it, the rooms were disgusting with cockroaches, the bathrooms weren't clean, towels smelled of sweat and were stained brown. The staff were helpful apart from not changing our rooms as there were cockroaches everywhere. I would not stay again makes me get shivers just thinking about it! The breakfast wasn't much to choose from, we were out every day just so we didn't have to stay in the room. There were locals that came to the bar area every day and would play pool and they would push you off the pool table if you were playing, they weren't the nicest people. The locals were also everywhere in the resort using the pool and all of the facilities, would never stay again!!!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tamara E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Port Vila hotels

Brisbane, Australia
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 July 2013

We stayed a week here, staff where extremely helpful and friendly, Joe ,Roline, Trevor and James CHIEF wait staff very attentive. General grounds areas are good . Regae music and fire show sat night fantastic. Kava story night very interesting. Waited 3 hrs to meet with manager to highlight issues with accomadation, full breakfast a joke cold food , poor selection of fruit and most days only one juice, really need to attention to this manager wasnt interested in constructive feedback.
Superior orchid room a joke no bedside lights only shelf to store cloths some hanging space, extremely poor lighting, no shelf to store toiletrys we had to use narrow window frame, we have never stayed at a resort where shampoo and conditioner were not supplied, 2 small hotel soaps for 2 people for the week we think it is expected to provide your own. Bed extremely uncomfortable.lighting in common areas very poor which gave a dingy impression.Could not recommend this resort.Upon checkout manager asked if we enjoyed our stay advised staff 10 out of 10 but require some small changes to be comfortable, no response from manager didnt wish to
know about them. Good 15 minute walk to town up and down extremely steep steps, bus transport cheap better to use them. Chinese resturant close by one night food good others bad.

Room Tip: Believe the delux apartments of little better, nothing superior about superior orchid room.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Max H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kawakawa, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2013

We stayed at the coconut palms resort and it was absolutely wonderful, all the staff are friendly and go out of their way to accommodate your requirements, we miss them all so much so that we are coming back again next year and will definitely stay at the coconut palms again, its central to town and everything else. Looking forward to seeing you all next year

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yolande397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Napier, New Zealand
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 July 2013 via mobile

This is the best budget hotel ,it is all you need,clean rooms and very friendly staff. The restaurant serves very good meals,if you come in late and ask for something to eat for lunch,they will provide it for you. This is our 3rd stay and we would recommend to anyone.

Stayed July 2013, travelled as a couple
Helpful?
1 Thank Jim U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coconut Palms Resort

Property: Coconut Palms Resort
Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#3 Best Value Hotel in Port Vila
#14 Top resorts Hotel in Port Vila
Price Range (Based on Average Rates): £
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

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