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“it's basic and good value”

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Coconut Palms Resort
Ranked #33 of 47 Hotels in Port Vila
Hong Kong, China
Level 6 Contributor
133 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“it's basic and good value”
Reviewed 10 July 2014

If you are on a budget, this is a very good value place to go. It's basic and clean, come with breakfast and pool. Staff are friendly and fairly good location. Can't complaint with the cheap price that I was paying!

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Service
Helpful?
Thank Angus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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317 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Queenstown, New Zealand
Level 5 Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 30 June 2014 via mobile

We stayed in the superior orchard room with a queen-sized bed, air con, bathroom (cold water only), tiny fridge and TV. It was reasonably clean but I wouldn't like to be stuck in the resort on a rainy day. The outside swimming pool is quite large compared to other resorts in Vanuatu. However, they need to keep it cleaner, there were dead insects and cockroaches floating in the pool.
The breakfast was really disappointing (even for Vanuatu standard). Every single morning the rice was overcooked and on one day they even ran out of food.
The upsides of this resort is their free cultural walk (they only offer it on Fridays though). We got to see the parliament and other places nearby and the local guide told us a lot about Vanuatus history and people.
The location is perfect if you are in for all day tours as it is situated close to city centre (it's upon a hill and families with strollers will have a hard time getting up to the resort).
All in all, I would not return to Coconut Palms but will for sure go back to Hideaway Resort where the staff is so much more helpful and friendly, the food tastes better and the location is just what you want for your island getaway.

Stayed June 2014, travelled with friends
Helpful?
Thank TamiNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Port Vila hotels

Canberra, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2014

The pristine pool set among gently swaying palms and a symphony of birds was like an oasis. Internet access was free - a Godsend after having to pay $10 per hour at our previous resort on the lagoon. Meals were of high quality so we were very pleasantly surprised that they were only about half the price of our previous hotel. We also liked the location as it is elevated (far less mosquitoes), quiet but with quick access to the CBD and airport and, the staff seemed to know all the taxi drivers and tour operators, making our transfers etc seemless. Staff were very obliging and held our luggage for us for 3 days at no charge while we visited Tanna Island (domestic baggage weight restrictions are tighter than on international flights). We had noted earlier comments and have since been advised that Coconut Palms has recently had a change of management. They were very helpful to us and seemed determined to provide excellent service.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 June 2014

Set amongst swaying coconut palms and tropical gardens, Coconut Palms Resort seemed like a comfortable paradise sent from the heavens above. The staff are always happy and friendly. Loved the eclectic mix of tropical and colonial style with contemporary features.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JP S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2014

Not an option, unless your idea of a holiday is to engage 24/7 with staff to get the most basic of amenities.

The Superior Orchid rooms ($189 full rate NZD a night) are more accurately described as inferior. Very few of the features advertised on the website are actually available. Core basics such as air conditioning and a shower with hot water were not available in the three rooms I tried. None of those rooms had a balcony with outdoor furniture, microwave, wifi access, in house movies or fruit basket etc They are a small double with an old mini fridge an optionally (ie they may or may not be supplied) a lamp and jug. These rooms can fit two singles or a double with minimal leg room around the bed (not as advertised a double and single).
The shift to the 'Palms Deluxe Apartment' ($217 full rate NZD a night) was an upgrade only in that it had hot water. As with the other rooms very run down, ants, cockroaches, dripping showers, dodgy electrics minimal lighting and unreliable house keeping.
BTW: The images on the website are photo/show rooms and do not reflect the actual rooms you get.

Restaurant service is a similar trial in patience and continually making the best of what is on offer. The buffet breakfast is randomly supplied both in terms of food and cutlery and will require numerous requests to put together plates, cups and utensils should there be food and beverages available. Likewise dinner dining is disappointing. Whilst the menu suggests food and wine matches this is moot given the availability of most dishes and a wine list that amounts to a house red and white (low quality australian at that). As a vegetarian your options are limited to tomato soup, gnoochi or pizza. On the two vege pizza options should you think that the Roast Vegetable pizza will have veges on it and be distinguishable from the Neapolitan you will be disappointed. With a great vege market in Port Villa there is no excuse here.

The staff are really nice, however without the investment and staff training guests are stuck with
a run-down backpackers minus air-con, hot showers and available kitchen facilities.

Room Tip: Very poor value for money.
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank intrepidWanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington
Level 1 Contributor
3 reviews
Reviewed 15 June 2014

The friendly staff, who did their best for us, did not make up for the substandard management, facilities & service. We moved rooms three times to get our minimum requirements of working air con and hot water, ending up upgrading ourselves from 'Superior Orchid' to the 'Deluxe' apartment in order to get it without moving to another resort. It was quite nice, although the air con made a racket and the shower leaked.... No seafood all week despite the blackboard menus, kitchen closed when it felt like it, breakfast was a Fawlty Towers experience every day. So bad you had to laugh. The first day I waited 45 minutes until the waiter told me the egg truck didn't arrive; the last day the kitchen staff turned up an hour late and people had started digging around in the kitchen. We took our own coffee, bowls and spoons each morning. Other people got glasses out of the bar. Otherwise you would have to ask, can i have a plate, can i have a fork and knife, can we have some milk, will there be eggs? The staff were just not trained, eg the bain marie had some hot water tipped into it but wasn't lit - so the food went cold. It was in a good spot for making day trips and had some nice spaces and gardens, but everyone had a 'story' of the terrible rooms, cold water, horrible facilities, damp towels, etc etc. I suggest you pick somewhere else - or be prepared to camp pretty basic!

Room Tip: The Superior orchid rooms are small and run down. Avoid the ones that open next to the Kava bar unle...
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fattmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canungra, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 June 2014

First of all the hotel is only 5 mins down the road from a prison where earlier that week prisoners had escaped from .... The bathrooms are shared and showers are cold , the buffet brekky and service was disgusting . One morning myself and other guest's came down to have breakfast to find nothing left and when we asked for some more coffee and toast we were waiting for a very long time . Most of the food on the menu was unavailable as they didn't have ingredients and they charge $15000 vutu upfront to your credit card for incidentals which they credit back but surely one would think that they would do that if required at the end . I found management very rude and unprofessional .

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this review, 1 August 2016
Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coconut Palms Resort

Property: Coconut Palms Resort
Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#3 Best Value Hotel in Port Vila
#14 Top resorts Hotel in Port Vila
Price Range (Based on Average Rates): £
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

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