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Coconut Palms Resort
Ranked #31 of 47 Hotels in Port Vila
Reviewed 21 June 2010

My partner and I booked Coconut Palms due to the price we found online as it was the only hotel we found not to be "too budget" and not "too leisure" for the price.

We were in Vanuatu for 2 weeks total but checked out/in of the Coconut Palms 3 times when we returned to Port Vila from our overnight stays in different Islands. Each time was a different experience since we stayed in 3 different types of rooms. Although each experience varied from good to bad.....we kept coming back so that should say something of how much we enjoyed this hotel.

1st room (Hibiscus) (1 double bed) - Simple, clean, on the 3rd floor w/a balcony overlooking the hotel pool. Shared shower and toilet w/1 other room. No closet so your belongings will be on the tile floor. Noise = poolside drinking @ night, neighboring dogs barking in the morning.

2nd room (Clover) (1 double bed & single bed attached on top as bunk bed) - Small, NOT clean, on 2nd floor w/a window looking out to passage way. Noise = foot traffic, laundry room traffic. After we settled in, we discovered that there were small bugs crawling on the top bunk bed (bed bugs?). We immediately notified reception & w/no questions asked were handed a new room key to the same type of room but on the 1st floor. No bug problems there.

3rd room (Superior Orchid) (1 double bed) - clean, air condition, private huge bathroom, tv, refrigerator, coffee bar, on 3rd floor overlooking roof of hotel. We treated ourselves to this room since it was our last night and had returned from staying in rural villages for 1week. Noise = barking dogs in the morning.

PROS: Lovely staff, Great food, Internet (free w/purchase of beverage), bar, great pool, pool table, great price (especially if you are a return customer like us...we were given discounted rates each time we returned)

CONS: neighboring dogs barking, cleaniness of 1 room, washer/dryers are finicky & expensive to use since tokens are needed for each cycle, 15 minute walk into town down steep steps.

Recommendations:
1. From airport - Take a mini-bus (instead of taxi) from domestic terminal. Taxis can cost from 600VT when a mini-bus will only cost 200VT/per person.
2. Walking from hotel into town - Take the short-cut walking down the cement steps. Ask reception.
3. Transportation from hotel into town - Take mini-bus for 150VT/per person. Mini-buses are always driving past.
4. Try the chinese food restaurant located on the same block of hotel (by gas station). We ate there 3 times!
5. Take ear plugs if the barking dogs will bother you.

  • Stayed: June 2010, travelled as a couple
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4  Thank 310travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded 1 August 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting many aspects and features of the hotel, this included menus, training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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300 - 306 of 344 reviews

Reviewed 8 June 2010

The staff were wonderful - everyone we came into contact with was helpful friendly & happy The breakfasts were great. Our room was disappointing - we had superior orchid room. The room was cleaned well, however- the toilet seat was PAINTED & peeling badly & the mildew in the shower recess was ingrained & no amount of cleaning could get it out. We looked at other superior orchid rooms on our floor (when we were leaving)& all appeared in good condition. We will definately go back to Coconut Palms but next time will check our room. I would recommend this resort to a friend however I would tell them to check the room before accepting it.

  • Stayed: June 2010, travelled as a couple
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2  Thank 12Dudley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded 1 August 2016

Dear Valued guest

We are sorry for the delayed response to your review.

We have had new management in place since March 2015, we have spent the last 15 months lifting all aspects and features of the hotel, this included training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2010

we had a lovely time at this resort. the food was always well presented. the best mattress and pillows . Staff always ready and able to attend to every request. we go to Villa every year and have tried lots of places and this place we will return to . thanks to the breakfast staff always ready with the tomato sauce for my omlete and the Big fella breakfast. much enjoyed their relaxted way of working ....

  • Stayed: March 2010, travelled as a couple
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2  Thank karenJimboomba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded 1 August 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting all aspects and features of the hotel, this included training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2010

my husband and i stayed here for 8 nights and have never travelled to villa before. We knew that this was one of the cheaper hotels so we were a little weary. However i can not speak more highly about the hotel, We stayed in a superior orchid room, it was very clean, simple but did the job. Apparently for a little more the apartment is double the size. The staff at this hotel really are amazing, thankyou Alice, james and Frank you really are a credit to the hotel. These staff are so welcoming they even took us to the kava hut which is located behind the hotel, this is a must to see how the locals drink!!! The food at the resturant is also good and very well priced. Try the pizza that was our favourite. However the best resturant that we tried was el geckos which is located in the main street of vllla. The ribs here are to dye for and plus they do a all u can eat pasta night on thursday nights for around $18.00.
Thanks again to the hotel staff for making our stay fantastic.
This is an awesome hotel for people on a budget.
sonny and the kava queen
melborne, australia

  • Stayed: February 2010, travelled as a couple
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Thank lou-kava-queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded 1 August 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting all aspects and features of the hotel, this included training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2010

My partner and I stayed here for one week, and found it such good value for money. The staff were fantastic and friendly, treated us like family. The outdoor area is beautiful, we spent many hours lazing around by the beautiful pool setting. If staying here, I would recommend upgrading to an orchid room with private bathroom and aircon, I dont think we would have survived without the air con! The rooms are very small, but comfortable. They are between the dorm rooms and their shared bathrooms, so it can get noisy depending on your neighbours. I think we got lucky staying off peak. Probably wouldnt recommend for families with small kids as theres not a lot of room.
The location is great, about a 5-10min walk into town, however in the heat we got lazy and caught the bus everywhere. Would highly recommend for couples on a budget.

  • Stayed: January 2010, travelled on business
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1  Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded 1 August 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting all aspects and features of the hotel, this included training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2010

the service was really good, excellent food, rooms were just perfect.. and the quality of service was really nice, I really enjoy my short stay at the CPresort, lastly the staff were just lovely definetly I'm coming back..

  • Stayed: February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HoniaraStarna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded 1 August 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting all aspects and features of the hotel, this included training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2010

The staff at CCP get an A+ in my book for their service. They are friendly, willing to help and well-trained. Although the rooms are tiny the place is very well maintained and clean. Its location is perfect as it's a short 10 min walk to downtown and dancing. The pool is great and the common areas are spacious and great for socializing. Not to mention the manager is great eye candy *wink* and approachable. Overall, I would recommend CCP to anyone on a budget that doesn't mind a small room.

Suggestions for Improvement:
Mount full-length mirrors in the rooms or on each floor level
Mount hooks in rooms to hang towels or sweaty clothes
Bring back FREE internet
Sell beer pass 10p

  • Stayed: January 2010, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank milagros1810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoconutPalmsResort, Manager at Coconut Palms Resort, responded to this reviewResponded 1 August 2016

Dear Valued guest

We are sorry for the delayed response to your review. We are very thankful for all feedback both positive and constructive. The time you have taken to share this is appreciated.

We have had new management in place since March 2015, we have spent the last 15 months lifting all aspects and features of the hotel, this included training, reservations and check in processes.

If there is any aspect of your review which has not been rectified and you would like to discuss it in further detail, please don't hesitate to contact me directly at elliot@coconutpalms.vu.

If you are planning another trip, check out our website for the best rates online.

Many thanks

Elliot Agius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coconut Palms Resort

Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#2 Best Value Hotel in Port Vila
#14 Top resorts Hotel in Port Vila
Price Range: £42 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
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Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

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