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“In the centre of town”

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Grand Hotel And Casino
Ranked #21 of 47 Hotels in Port Vila
Brisbane
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“In the centre of town”
Reviewed 21 March 2013

Have stayed at the Grand on a few of my trips, it is a great hotel in the centre of town, step out the front door and you are on the main street. The frontdesk staff are very helpful and friendly and nothing is too much trouble. It is a hotel that is clean and tidy the food is good, service in the restaurant could improve.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amber M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 25 March 2013
Dear Amber M

Thank you for your feedback, I am glad to hear that you enjoyed your stay. Please be aware that we are currently conducting refresher training courses for all our line staff focussing on service and guest recognition.

Thank you again.

Kind regards

Carey Norton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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512 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (176)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Burnie, Australia
Level Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 20 March 2013

My husband & I spent 5 nights at the Grand Hotel. Staff were wonderful & very helpful. Delicious buffet breakfast every morning included in our price. Dinners very enjoyable (steak done perfectly to my husbands liking). Rooms very clean, serviced daily. Happy hour every night with delicious cocktails at very reasonable prices. We were on the 3rd floor with great views. The hotel is very central to everything & we will definitely stay at the Grand again if ever in Port Vila

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Woo1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 25 March 2013
Dear Woo 1949

Thank you for your fantastic feedback, it is great to hear that you enjoyed your stay.

We look forward to welcoming you back in the near future.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 March 2013

My partner and I stayed at the Grand in February 2013 and enjoyed the hotel, the facilities and the staff interaction. We booked a Panorama Suite overlooking Iririki Island and the view was magnificent. The suite was spacious, well presented and I had no problem connecting to the internet from the room.

We found breakfast to be very good, particularly the egg station. We also had lunch twice in the restaurant but have mixed feelings on the experience. The first day of our arrival, we both ordered the baguette and it was a delicious fresh roll with generous servings of chicken. Two days later we again ordered the baguette expecting a fresh roll but we received a something that I suspect had been microwaved to freshen it, so 50/100 for lunch.

I'd also suggest that if you book a Panorama Suite, ensure that you get a room from the 3rd floor up. We were on the 2nd floor directly above the restaurant and the noise from breakfast service with chairs being dragged back and forth penetrates the room and your sleep.

Lastly, the sunsets from the top floor bar are great and a very good start to each evenings entertainment.

Room Tip: if booking a Panorama Suite, ensure you book from the 3rd floor upwards as the 2nd floor is directly...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2TravellersAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 25 March 2013
Dear 2TravellersAustralia

Thank you for your great feedback, I am glad to hear that you enjoyed the hotel and Vanuatu. I look forward to welcoming you back here again in the not too distant future.

Kind regards

Carey Norton
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Hong Kong, China
Level Contributor
133 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 16 March 2013

I went to Port Vila for work. I don't know the Pacific islands well and lack proper local benchmarking. The hotel is nice, with decent rooms, good food and friendly service. The view from the rooms is beautiful. It lacks a bit of 'Pacific charm' and for the price we pay I would expect a bit more.

Room Tip: Don't expect Internet. Ask for a room with view.
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sergio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 25 March 2013
Dear Sergio P

Thank you for your overall positive feedback. With regards to the internet the overall speeds in Vanuatu are quite slow due to the lack of infrastructure, however I am pleased to advise that we do have a dedicated guest pipeline that allows us to provide one of the better internet services in Port Vila.

Thank you again for your feedback, we look forward to welcoming you back in the near future.

Kind regards

Carey Norton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 March 2013

Myself and my husband recently stayed at The Grand for our anniversary for 4 days. We had a great time. The hotel is central to everything and has amazing views. The Staff were always friendly and helpful. The rooms are clean and tidy and were made up nicely everyday. The Casino is small but does the job. The pool, bar and area were all beautiful. The only bad things were the carpet in the corridors were stained and need updating and the food needs improving. We preferred to eat out. I would recommend this hotel and stay again however would go to an island or resort if we took our kids. Try the souvenir markets and there's great shops outside the door. Restaurants are walking distance too. It wasn't as nice as Fiji & Bora Bora but also no where near the price so was well worth the money.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natcol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 25 March 2013
Dear Natcol

Thank you for your feedback, I am glad to hear that you enjoyed Vanuatu and overall your stay at the hotel.

With regard to the food, we are constantly looking at ways and means to improve our food and service, and am pleased to advise that we are currently reviewing all our menus.

Kind regards

Carey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 February 2013

Nice view and central location, is all what is going for this property.. The breakfast is ok, but dont use the restaurant for anything else. We had lunch there the first day we arrived and it was not edible. Fish and chips was old and rubbery, it must have been at least a day old and they just microwaved it, not going into great details, it is overpriced around $15.00 lunch special, wouldn't eat it for free.. The prices are very high in Vanuatu, if you are from Australia, expect to pay more or double than at home, much more if you are from Canada, or America.. The food is very bad , we found Jill's cafe in town, excellent food, reasonable prices, but they were closed our first two days of our arrival as everything shuts down for the weekend. Supermarket sells basics, double the price for everything at least. Expect to pay for everything even going to a beach, $6.00 person, and the waterfall $25.00 per person, etc... very sad, as the high prices and the no value you get for it shows, as the hotel was very quite and all the resorts we visited were running on 10-15% capacity.. I can tell we will not be back either.. Beautiful snorkeling at Hideaway Resort, but everything else falls short especially for the expensive inflated prices. Everything is on Island Time, so allow lots of extra time. The locals are friendly.

Room Tip: Higher rooms if you can get, and ask for non smoking if it is important.. We had room 311 and 312 co...
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gabbyfiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 4 March 2013
Dear gabbyfiles

Thank you for your feedback following your recent stay. I am sorry to hear that you did not enjoy your lunch during your visit. Please be aware that I have brought this to the attention of our Executive Chef.

It is disappointing to hear that you did not enjoy your stay in Vanuatu. While the cost of living here in some respects can be more expensive, the overall island experience can be a truly amazing one.

I do hope that you give it a second chance as the majority of feedback received regarding both the hotel, and Vanuatu in general is overwhelmingly positive.

Kind regards

Carey Norton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2013

views were great, very clean rooms, friendly staff always smiling and saying hi, very helpful, the whole week in feb the weather was great, sunny and beautiful even tho its meant to be the "wet season" i stayed in the panarama suite, nice big rooms.. hotel is at a great location very central in the city.

Room Tip: i had a room closer to the boat terminal, east side, maybe next time i would request to stay at the...
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  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Desai84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 26 February 2013
Dear Desai84

Thank you for your positive feedback, it was great to hear you enjoyed your room, the hotel, and the weather!

We look forward to welcoming you back in the near future.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel And Casino

Property: Grand Hotel And Casino
Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Port Vila
#12 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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