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“A week of R&R with the family”

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Grand Hotel And Casino
Ranked #20 of 47 Hotels in Port Vila
Currimundi, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A week of R&R with the family”
4 of 5 bubbles Reviewed 16 July 2014 via mobile

As a non smoker and having our 2 kids with us I was a bit concerned after reading some comments about the smell of smoke in the hotel emanating from the casino. There was no problem with this at all - sure if you walked past the casino door at 10.00 at night you could smell it but it wasn't noticeable in the restaurant and certainly not in our room. Our rooms were clean and fairly well appointed (we had interconnecting Panorama Suite and a Deluxe room). The staff were all amazing - friendly, attentive and really wanted to help make our stay enjoyable. The food in restaurant and pool bar area was good. I would stay here again as a couple but not ideal for families as there's no watersports etc. Ideally located in centre of town so can walk to other restaurants etc. Air conditioning does seem to struggle later in the afternoon due to the setting sun beaming directly onto the large windows. Overall a great stay.

Stayed July 2014, travelled with family
Helpful?
2 Thank GaryB4551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 18 July 2014
Dear GaryB4551

Thanks for the feedback, it is good to hear you enjoyed your stay. We are perfectly located for exploration of Port Vila and Efate not to mention the many activities on offer. The other great asset of course are the staff.

We look forward to welcoming back soon.

Kind regards

Carey
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507 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Paris, France
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

This is what I call a Hotel! A true real one hotel! This place is amazing! Clean, beautiful, incredible! The staff is helpful, friendly, kind, always there for you! The room service is absolutely divine and the meals are delicious and trust me, it's not expensive at all! Actually it's cheaper than certain restaurants you will find in Port-Vila and the quantity and the quality more better! I rather pay a little bit more than the other places, to find a real true 4 stars! Quality, beauty, quiet, with irreproachable services, perfect house keeping service, the pool and the meals! than less to have a fake 4 stars! Like the other places I've been before in this Town. It's on the main street, everything is just at 5 minutes! The Cultural center is 10 minutes walk. The room is beautiful and the view! it's worth it! And I will come for sure, I'll never ever go to another place in this Town. The best weekend I ever have in the holidays. Simply Amazing!

Room Tip: It doesn't matter, we all have the same beautiful view.
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  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Cecilia1789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 16 July 2014
Dear Cecelia1789

Thanks for a wonderful review, it is great to hear you enjoyed the hotel and your stay. We hope that we will have the pleasure of welcoming you back soon.

Kind regards

Carey
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Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

We stayed here for 3 nights in July in two adjoining rooms - one for us and the other for our children - a real positive to be able to do that rather than be squashed into a family room.

The Grand is a large, modern hotel amidst the realitively run down Port Vila. It's not a resort, although there is a pool, there are not other activities for the family to do, but the staff will guide you to the attractions of Port Vila or elsewhere on the main Vanuatu island, Efate.

Room was clean and well presented - a couple of things didn't work initially, but these were soon fixed. Staff were friendly (like nearly all ni-Vans). Breakfast had a decent selection; we ate out for our other meals.

If staying in Port Vila again for a couple of days, I'd happily book at the Grand again. That said, I don't think I'd stay in Port Vila again, preferring the more remote islands in Vanuatu.

Room Tip: Panoramic suites (at each end of the hotel) have interconnecting doors to the double room next door...
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 16 July 2014
Dear S M

Thanks for the great feedback, it is good to hear you enjoyed your stay. The hotel is perfectly located to take advantage of exploring Port Vila and enjoying all the activities it has to offer.
It is good to hear you enjoyed the rooms and the breakfast while the staff are great to work with. We look forward to welcoming you back in the not too distant future.

Kind regards

Carey
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Canberra, Australia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

We have just spent 7 wonderful nights at the Grand Hotel. There was nothing I could complain about. Any problems were fixed in a jiffy. The room was great and the water views for all rooms was a real plus. Food was great and we dined in a couple of times, both for lunch and dinner - with breakfast every day and that was a great way to start the day. The plus for The Grand is their staff, who are really friendly and helpful. We really enjoyed our total stay in Vanuatu. The location is perfect and within walking distance to most that we wanted to do. the Tours picked you up at the hotel - there was a little guy down the road who was perfect for organising the tours. The sunset cruise parks the boat next door, so it is just perfect. The pool was a dream. Everything was clean and bright with the attentive staff asking if there was anything they could do for you - a very good place to stay.

Room Tip: All rooms have harbour views. there seems no reason to ask about the different rooms. We had a harbo...
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank sayitis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 13 July 2014
Dear sayitis

Thanks for the great feedback, our staff are truly wonderful and such an asset. Our location is also great for exploring as well. It is good to hear you had such a good time in Vanuatu. Please feel free to spread the word. We look forward to seeing you soon.

Kind regards

Carey
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Warragul
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Probably not the cheapest - but we loved this place and are rapt we booked it.
Had 4 nights in June 2014 on Level 5 with a balcony overlooking Iriki island - great views.
Lovely people and great service.
The breakfasts were superb.
We didn't eat other meals there - nor did we use the Casino.
One day R (a primary teacher at home) asked about local school system. C on reception arranged her boyfriend to call and take us on a visit to Freshwota School where we were introduced to teachers, kids, classroom etc. A rewarding experience.
Great location for walking around town to markets and shops.
Great view of the water taxis down below - and on our last day in Port Vila we hired one for an hour trip around the harbour.
Port Vila is very busy and not a rich place - but full of interest.
We hired a taxi for one day to take us around the Island and stop wherever we wanted - but obviously where he suggested too. And that proved a great day.
Got another taxi another day to go to "The Summit" and a couple of other stops such as Hideaway Island.
But the advice came via the Hotel.
Would thoroughly recommend this Hotel to anyone contemplating a stay in Port Vila.

We then left for 3 further nights on Tanna Island

Room Tip: We were rapt with Room 505
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank WildDogOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 13 July 2014
Dear Warragul_Aussies

Thanks for the great feedback, it is good the team on the desk were able to assist in making your stay even better. We look forward to welcoming you back soon.

Kind regards

Carey
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Brisbane, Australia
Level Contributor
160 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

Cant believe the change at this hotel from 3 years ago.. Fabulous... The staff look fantastic in their new traditional black/island uniforms.attention to detail excellent. Cleanliness great. Loved staying..weather was too cool to swim so just enjoyed staring across the bay to Iriki...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blacksquidie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 13 July 2014
Dear blacksquidie

Thanks for the great endorsement. As a team we have been focusing on trying to get the small things right. It is good to hear you enjoyed your stay, we look forward to welcoming you back in the near future.

Kind regards

Carey
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geelong
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

Grand Hotel & Casino Vanuatu is great. A 1980s architectural extravaganza on the dock at Port Vila it looks straight at Iririki Resort. We only stayed here as our flight to Tanna was cancelled 2 days in a row. So 2 days in a row we trekked back to the casino as it looked good on the web site and it was. Free wifi, cocktails, great views, flat screen TV, great food, lovely staff, great room and beds.
Yep that's all we needed. No bugs, no sand no matting of any kind just marble and glass and room service and laundry and buffet breakfast.
The first night was on the first floor, the view was great but the room just average. The second night we were needing more wow as 2 days at Port Vila airport waiting for a flight can do that to you. We stayed in 401 a Panorama Suite and it was fab.
Floor to ceiling windows and you feel as though you are out over the water. Amazing, a couple of wines and the airport nightmare faded away.
The restaurant is open all the time and the food is great. Sometimes the menu is out of some dishes eg pork but Aussie meat and local fish is always available. Gorgeous staff make this place so great and the Belliagio style dining room. The pool is lovely but no one went in, most people are there to gamble or like us stranded and homeless. We did roulette and pokies with no luck.
Very quiet, elegant, sophisticated and 10 to 15 mins to the airport.

Room Tip: Go the Panorama Suite at the harbour end not the city end. No one needs a view of downtown Port Vila...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank heleconiaGeelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carey N, General Manager at Grand Hotel And Casino, responded to this review, 9 July 2014
Dear heleconiaGeelong

Thanks for the great feedback, the Panorama Suites are great, views and a good size. Glad to hear you enjoyed your stay and we were able to address the trauma of a disrupted flight.

Apologies for not being able to extend this to the gambling, though we look forward to welcoming you back for another try shortly.

Kind regards

Carey Norton
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Additional Information about Grand Hotel And Casino

Property: Grand Hotel And Casino
Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Port Vila
#11 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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