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Reviewed 30 August 2018

A travellers rating I think depends on what they wanted to get out of the holiday. This was my 10th trip to Vanuatu (not ashamed to admit I do have a love affair with the place) and as a solo traveller I chose the Grand as it is located right in Port Vila and gave me access to other restaurants, ease of walking down town and the ability to access everything there is to see. I enjoyed 7 days there, the staff were friendly, the rooms clean and the food good. Just to clarify the tick box rating doesn't have a "good", it goes from average to very good. By Vanuatu standards it is "very good", in Australia I would give it "good". All hotel rooms have a view of the harbour which also includes a birds eye view of the pool, so not a lot of privacy if you want to enjoy that facility. As I said the food was good but a was a little disappointed in the breakfast buffet, fruit, juice pasties etc but the hot choices were limited to pancakes, sausages and eggs (fried, omelette etc) and on one day the addition of baked beans! Not quite what I call a buffet and for 2,000 vatu a little over $20, not really value, regardless I would definitely stay there again.
P.S Checkbox down the bottom asked for sleep quality, if you like sleeping in air-conditioning excellent however with the door open the noise from the night club 2 doors down can be a bit off-putting.

  • Stayed: August 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank JLL590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMahieu, General Manager at Grand Hotel And Casino, responded to this reviewResponded 31 August 2018

Dear JLL590

Many thanks for choosing to stay at the Grand Hotel and Casino and having the close proximity of town at your doorstep.

Indeed a 'welkam bak bak again' to Vila for your 10th return trip and glad to hear that you enjoy this wonderful country.

Your comments in regards to breakfast have been noted, thank you for your feedback.

Until next time, lukim yu
Bettina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2018 via mobile

We stayed four nights in a harbour view room on fourth floor. Fabulous view in all directions and such interesting things happening on the harbour. The hotel is within easy walking distance of shops and eateries. Did not want to leave.

Stayed: August 2018, travelled as a couple
Thank 670ednab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMahieu, General Manager at Grand Hotel And Casino, responded to this reviewResponded 31 August 2018

Dear 670ednab

Thank you for choosing the Grand Hotel and Casino, so pleased to hear that you benefited from the close location to town.

Ah yes, from the balconies the harbour is a motion picture like you experienced, always interesting and active passage.

Sorry that you had to leave, until next time, we look forward to welcoming you back.

with regards
Bettina

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Reviewed 24 August 2018 via mobile

Stayed in penthouse again, had a great time, great breakfast, the staff all friendly, Charlie is the best, one of the doorman/security was very un helpful when we arrived, the GM Bettina well she is the best and always so bright and happy when she goes on her rounds of the hotel, we will be back in November so get the Tusker lemon ice chilled please.

Stayed: August 2018, travelled as a couple
1  Thank Chris an Avri... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMahieu, General Manager at Grand Hotel And Casino, responded to this reviewResponded 26 August 2018

Dear Chris an Avri... P

It was indeed a pleasure to 'welkam' you both back again to your island home the Grand Hotel and Casino.

We shall make sure the Tusker Lemon is chilled in preparations for the celebrations in November.

Until next time,
lukim yu
Bettina

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Reviewed 21 August 2018

We stayed in the best room and the staff were so friendly and professional, we couldn't fault anything at all, 2 of the staff stood out a great deal and they were Willie in reception who was so helpful even before we arrived, nothing was a problem, and the other person was Alice in the pool bar, she was just the best, so friendly and very easy to talk to, she was also so professional and once again nothing was a problem for her, always had a smile, lovely people, well done all and thankyou so much

Room Tip: Corner suites are the best, harbour views are stunning with floor to cieling windows
  • Stayed: August 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMahieu, General Manager at Grand Hotel And Casino, responded to this reviewResponded 22 August 2018

Dear Colin D

Firstly Happy 45th Wedding Anniversary and many thanks for celebrating this occasion with us at the Grand Hotel and Casino.

So pleased to hear that you enjoyed your stay, we shall share your comments with the team, especially pass on your feedback to Willie & Alice as you highlighted.

Hopefully we will be able to welcome you back for another celebration at some stage,
many thanks and regards
Bettina

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Reviewed 12 August 2018 via mobile

I stayed at the Grand Hotel recently for a business trip at Port Vila. What a wonderful experience. This hotel is in the middle of the town so everything is just a walk away. There is lots of cafes around the hotel as well. The views are just breathtakingly amazing from the hotel overlooking the port and Iririki Island(go there for a day trip if you are at port Vila). The staff are very nice and attentive. Rooms are clean and modern. Food is just divine. I pretty much had room service every night and the food was so tasteful and portions very generous. All in all a great stay. If you are in port vila Grand hotel is highly recommended. Thanks Grand Hotel.

Stayed: August 2018, travelled on business
Thank Zoya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMahieu, General Manager at Grand Hotel And Casino, responded to this reviewResponded 13 August 2018

Dear Zoya B

Firstly thank you for choosing the Grand Hotel and Casino and your simply wonderful review.

Our staff will enjoy receiving the positive feedback of your recent stay with us, many thanks and look forward to welcoming you back when next visiting Port Vila.

with regards
Bettina

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