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“Myanmar Colonial retreat”

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Belmond Governor's Residence
Ranked #1 of 150 Hotels in Yangon (Rangoon)
Certificate of Excellence
TravelandL
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Myanmar Colonial retreat”
5 of 5 bubbles Reviewed 4 May 2012

A nice welcome after touring Myanmar. The GM handled our guide's attitude quickly while offering welcome along with his staff. I can't recall the name of the gentleman at the front desk,
but he was excellent. As well as everyone encountered. The poor young lady who has to work the roasting gift shop even had a smile.

A lovely colonial mansion in Yangon surrounded by Ambassador's residences,is wonderful to experience and enjoy. The spirit of the hotel is of relaxation and service in a luxe environment with teak and history. Myanmar has it's hitches and restrictions so while anywhere else it may be ok to complain about slow wifi, but not much to complain about in the lovely setting. Yes, prices are a bit high for wine, but how can you sit in a lovely garden of Yangon having a delicious meal excellent service, and complain? The pool is nice in it's setting. The pool attendant could have been more present, especially after sporadic rain.

The room was nice with enough space and a large bath. It was quiet as well. I had requested a larger room but I think when I return I'll stick to the same room.

Interesting & lovely flora, wonderful food and staff in a exotic Mansion!

  • Stayed March 2012, travelled with friends
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Helpful?
Thank TravelandL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GovernorsResidence, General Manager at Belmond Governor's Residence, responded to this review, 11 May 2012
Dear TravelandL

Mingalabar and thank you for your review and for your praise about our staff,we work hard to ensure that it stays this way.

Glad to let you know that the A/C in the Boutique has been repaired so our sales lady there isn't "roasting" anymore.

In addition I would like to mention that we just lowered our wine sales prices by 15 %

We have taken note on your comment about the Pool Attendant and will make sure he is more present.

Again thank you for the time to share your comments with the traveling community

Looking forward to welcome you back at the Governors Residence

Best regards

Thomas Henseler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,320 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (240)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 3 May 2012

I suggest you stay at a more reasonably priced hotel ie The Summit Parkview Hotel, and book a 'High tea' at the Governers' in the afternoon.

Room Tip: If you go for High Tea you can wander round the hotel and enjoy the balcony with views of the garden...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Service
Helpful?
3 Thank inseka28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GovernorsResidence, General Manager at Belmond Governor's Residence, responded to this review, 11 May 2012
Dear Inseka28

Thank you for taking the time to write and sorry to hear that you did not enjoy your stay and felt you are not getting value for your money with us apart from the High Tea.

Should you find yourself again in Yangon please assure to let us know to offer you a competitive rate giving us a chance to "win" you back as a customer.

Best regards

Thomas Henseler

General Manager
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Bicester, United Kingdom
Level Contributor
196 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

The Governor's Residence is a fabulous hotel with old fashioned charm and great service; the perfect place to return to after a day of sightseeing.

Room Tip: Only drawback was the sound of the frogs! Ask for a room on the second floor!
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank katejcarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GovernorsResidence, General Manager at Belmond Governor's Residence, responded to this review, 11 May 2012
Dear Katejcarr

Thank you for your short and to the point review and good to hear that you had a good time at the Governors Residence,sorry for the inconvenience with the frogs it was the frist time we faced this situation with the rainy season setting in .

We have taken the nessecary actions to solve this and are continuing to look after that.


Best regards

Thomas Henseler

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vero Beach, Florida
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 27 April 2012

The Governor's Residence is a delightful hotel and I cannot imagine a better choice in Yangon. We spent two nights there after arrival in Burma. The hotel is not a Ritz-Carlton type 5-star... it is a very Burmese experience, and to our taste the perfect way to arrive in the country. Beautiful wood building, very comfortable rooms and beds, lovely pool and pretty good food. We had a very warm welcome from the manager, who helped us out with some of the tricks of touring in Burma.... changing money, internet issues etc. Breakfast buffet is absolutely fine (you may get better in Europe or the US, but this is Burma) and it is lovely dining or breakfasting on the terrace.
One of our group had a little glitch on departure over a charge for water in the room, which is supposed to be free, but really, this is a lovely hotel and a memorable experience.

  • Stayed October 2011, travelled with friends
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Helpful?
1 Thank Wanderer0946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GovernorsResidence, General Manager at Belmond Governor's Residence, responded to this review, 11 May 2012
Dear Pthomps

Thank you very much for your review we are delighted to know that you enjoyed your experience at the Governors Residence and sorry for the issue that you had while checking out I hope that it was settled in your favor.

Please be assured that we are continuing to do our utmost to deliver excellence and your comments are much appreciated to help us stay ahead.

Best regards

Thomas Henseler

General Manager
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Jakarta
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

Generally agree with the positive reviews. Positives: general sense of peace/calm and being well looked after, welcome fragrant cold towel, his and hers washbasins, lovely gardens, romantic rooms with traditional Myanmar elements (though I seem to have seen very similar items in Balinese hotels), good breakfast selection (especially fruits) Could be improved: pool area in full view of incoming guests, limited tv channels, curtains not so private from some angles, eating on garden tables means competing with local birds (ask someone eg husband to guard your food when making trips to buffet table), service is courteous and helpful but can be a little slow or error prone (nothing serious just a little feedback). Hoping to be able to return one day

Room Tip: Governors Room seems a better choice, and do get the ones upstairs for a bit more privacy and great...
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  • Stayed April 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank KomodoDragonJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GovernorsResidence, General Manager at Belmond Governor's Residence, responded to this review, 11 May 2012
Dear ComodoDragonJakarta

Mingalabar and thank you for writing and letting us have your thoughts,it means a lot to us if our clients let us know what could be done better.

We would like to let you know that we will definatly look into this and implement solutions where applicable.

Good to hear that you enyojed your stay with us and are sharing this with the traveling community

Looking forward to have you back in the future

Best regards

Thomas Henseler

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 21 April 2012

The hotel feels indeed more as a residence than a hotel. It's located in the embassy area in Rangoon and we have had a great stay there. The local staff is gives a fantastic service, unpretentious and very professional. Special thanks to Oscar, who arranged a lot of things for us !
The restaurant serves very nice food, we liked it much more than the food in the Strand. Rooms are simple but very tasteful, big of size with a lot of teak elements.Great bed, but aircon is noisy at night.
We would definitely stay there again.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
1 Thank JR1Amsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GovernorsResidence, General Manager at Belmond Governor's Residence, responded to this review, 10 May 2012
Dear 12 Amsterdam

Thank you for taking the time to share your recent experience with us at the Governors Residence with your fellow travelers.

Great to read that you had a good time,enjoyed your stay and that our newly implemented Guest Relation was so helpful and looked after you,he definatly is an asset to our team.

Thank you also for the positive feedback on our food, the chef will be very happy to hear that.

We are aware of the AC issues and are currently working on it to resolve this unpleasant detail.

Your positive comments are much appreciated and we would love to have you back here sometime soon.

With best regards

Thomas Henseler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 20 April 2012

This upscale hotel, part of the Orient Express group, is a haven in a city with relatively few truly luxury hotels. You will be very comfortable here but do not forget the challenges any hotel faces in providing the sort of services and customer experiences seasoned travellers would expect in major cities around the world. Burma, or Myanmar if you prefer, is not an easy place in which to operate so customers need to moderate their expectations (in my view and based on my experience) if they are not to be disappointed.

The hotel is located in the Embassy district of Yangon (Rangoon) and thus is safe and tranquil. It is also conveniently situated near to that city's major attractions.

  • Stayed April 2012, travelled solo
    • Value
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    • Cleanliness
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Helpful?
2 Thank Rainsford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GovernorsResidence, General Manager at Belmond Governor's Residence, responded to this review, 29 April 2012
Dear Rainsford


Mingalabar and thank you for the feedback on your recent stay with us,we appreciate you taking the time to share your experience with the traveling community.

We are committed to improve our services further and contiue to focus on training to ensure excellence and true 5 star experiences.

Thank you and best regards

Thomas Henseler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Governor's Residence

Property: Belmond Governor's Residence
Address: 35 Taw Win Road | Dagon Township, Yangon (Rangoon), Myanmar
Phone Number:
Region: Myanmar > Yangon Region > Yangon (Rangoon)
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Yangon (Rangoon)
#1 Romantic Hotel in Yangon (Rangoon)
#1 Luxury Hotel in Yangon (Rangoon)
#1 Family Hotel in Yangon (Rangoon)
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Belmond Governor's Residence 5*
Number of rooms: 49
Official Description (provided by the hotel):
Belmond Governor's Residence in Yangon, Myanmar, is an imposing teak mansion hotel set in lush gardens. It's located within the elegant and lush green Embassy Quarter of Yangon, walking distance to the spectacular Shwedagon Pagoda. This Belmond hotel offers luxury in fascinating surroundings. ... more   less 
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Also Known As:
The Governor`s Residence By Orient-Express Hotel Yangon (Rangoon)
Governors Residence Yangon Rangoon
Governors Residence Hotel Yangon Rangoon
Belmond Governor's Residence Yangon, Myanmar

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