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Reviewed 25 March 2013

After 22hrs travelling from the UK we were so grateful that our rooms were ready at the Chatrium. Staff were extremely helpful and provided us with a welcoming drink. Our room was spacious with very comfortable large single beds. The bathroom was large, walk in shower and bath. Bathrobes and slippers provided. The towels were looking a little grey and thin but all clean. Bath products were a bit on the stingy side, would have liked larger sizes and they smelt a bit clinical. We overlooked the garden area and yes there was a wedding in the hotel that day, which was fascinating to see and all celebrations were over by 9pm.The restaurant was very good, many choices, beautifully cooked and presented, drinks and service very good.Free wi-fi was given to us on arrival a nice touch. The pool area is beautiful, lots of loungers/towels. There is a Cafe in the lobby area, serving good club sandwiches with all the trimming and the most delicious selection of cakes. We stayed at the beginning of our holiday for one night and at the end for one night.We thoroughly enjoyed our stay and would recommend the Chatrium Hotel.

  • Stayed: February 2013, travelled as a couple
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1  Thank Kent-TRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2013

It is not easy to find a good hotel in Yangon unless you pay a lot of money. But the Chatrium hotel is actually a hotel with good value for money – especially if you are a family and need a bigger room.

We booked a deluxe suite room, which is big. Just be aware that you cannot get a lake/pagoda view if you are staying in that room type.

But that could actually be a good thing, because the lake/pagoda view has also pool view. And at the pool area there are often weddings (with a lot of noise). So if you are choosing the nicest view you are also putting yourself in the risk of a sleepless night.

The breakfast is great with a lot to choose from.

The Internet is in general fine. But you can only connect two devices at the time. So for a family that could be a problem.

The pool area is great.

When we arrived we asked for a baby cot, which was no problem. But when we asked for an extra bed for our four-year-old daughter, we were told it would cost us 80 USD. We thought it was for the whole stay – but it was per night. So we found another solution.

The 80 USD was not for breakfast etc. that was free for kids. It was only for the extra bed. On Traders Hotel (where we also had stayed) it was free.

Room Tip: Lake/pagoda view = pool view = the risk of noisy weddings.
  • Stayed: February 2013, travelled with family
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Thank Morten-Elm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2013

The lobby is filled with neon lit vendors. Food is inedible. Rooms beyond tired and cheaply furnished. Buyer beware.! We booked for two nights and moved after the first. Had to buy our way out by paying 50% of the second nights room

Stayed: March 2013, travelled with friends
1  Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sahapol L, Director of Rooms at Chatrium Hotel Royal Lake Yangon, responded to this reviewResponded 22 March 2013

Dear Ms. Susan C.

Mingalarbar from Chatrium Hotel Royal Lake Yangon,

Thank you very much for your recent stay with us and for taking your valuable time to review your stay as well as share experience on Tripavisor.

We regret to learn that your stay with us was spoiled and you have left us with unpleasant experience. Customer feedback is one of the most important for us as such feedback really help us in knowing the area in our hotel that still not met our customer satisfaction and need additional attention. Would it be possible for us to contact you directly to learn more of your experience so that we take action to improve on our service and product that still not met our customer expectation? We aim to improve and make it better for future stay of yourself as well as your fellow online guests. We will be most appreciate if you can let us know your contact details via e-mail to Sahapol.lad@chatrium.com

Meanwhile, we really hope that our apology goes some way in assuring you of our commitment to responsive customer service, and that we may have the opportunity of serving you better on your next trip to this famed Golden Land of Myamar.


Sincerely yours,
Sahapol Ladda
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2013

We had a couple of nights here before heading off into Myanmar interior and enjoyed our stay. It was great to have the lovely pool and terrace area after sightseeing and lunches were very nice and reasonably priced. You are a bit hard pressed for dining choices in the are but we enjoyed the Thai food in Bangkok Kitchen by the lake, opposite the hotel. Rooms and everything were fine. I guess it is a bit expensive overall, but that seems to be the way in Myanmar now that it is becoming more popular. Great to wake up and look out over the lake to Shwedagon Pagoda; very atmospheric.

  • Stayed: February 2013, travelled as a couple
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Thank RobertsCheshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sahapol L, Director of Rooms at Chatrium Hotel Royal Lake Yangon, responded to this reviewResponded 24 March 2013

March 25, 2013

Dear Mr. Roberts Cheshire,

Thank you for making Chatrium Hotel Royal Lake Yangon your home during your recent visit to Yangon and for taking your value time to recommend us on TripAdvisor. We are delighted to know that our services and facilities have met your expectations in every aspect.

It was indeed a great pleasure having you as our guest; and we are looking forward at the opportunity of welcoming you back in not too far distant.

Yours sincerely,
Sahapol Ladda

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Reviewed 19 March 2013

We had an evening buffet provided for our tour group and unfortunately there was a noisy wedding reception being held right next to our dining area.This made having a conversation with anyone else at the table difficult. Drinks seemed to have to come from a different area so drink service was very slow.The meal itself although plentiful was quite bland.
Our room being on the 2nd floor also suffered from the wedding band. Its a shame guests cant be placed away from the wedding area if occupancy allows.The staff were friendly and when I requested a room change assured me the wedding finished at 9pm, this was correct so we were able to have a quiet nights sleep in the very comfy bed. The bedroom itself was nice and the buffet breakfast faultless.Didn't have time to use any other facilities.

Room Tip: Request a quiet room away from the entertainment area.
  • Stayed: February 2013, travelled as a couple
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Thank traveller5605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sahapol L, Director of Rooms at Chatrium Hotel Royal Lake Yangon, responded to this reviewResponded 23 March 2013

Dear Traveller 5605,

Thank you very much for choosing Chatrium Hotel Royal Lake Yangon as for your home away from home and for taking your valuable time to share your stay experience on Tripadvisor. We are delighted to note that you were impressed with the friendliness of our staff, our room and the breakfast.

We also take good note on your feedback about our drink service and the room location. These were duly conveyed to concern departments for proper attention. We always appreciate feedback form our guests since all these constructive feedbacks provide us with one way of monitoring our service standards and the need of our guests,

It was a great pleasure having you as our guest; we hope to be given another opportunity to welcome you to our hotel and to serve you better in your next trip to Yangon.
Sincerely yours,

Sahapol Ladda
Director of Rooms

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