Sadly, one of the main things that sold me on the Dodo and was really looking forward to was the Jacuzzi ... and the bubbles didn't work.
My friend and I asked about it, if we could please change to a room with a working Jacuzzi, but nothing was available. I then asked if they could give us a small discount due to the fact that the hotel IS advertised as having a Jacuzzi, and was told that booking.com had a lot of it's facts wrong about the Dodo (it says they have broadband for example and they don't, they have slow net). They then looked at me helplessly, as if it were my fault they had the wrong advertising out there. I said they needed to take responsibility for the broken Jacuzzi, that the online booking company obviously have no idea they haven't fixed it.
How ridiculous. Customer service is very much a new concept in most of Korea, so if you're here for a visit, keep that in mind. You could get served crap on toast here but they will be surprised if you send it back.
I asked very very nicely if they would please consider the small discount or something in lieu of the broken jacuzzi (the cost of the hotel is reasonable, but as an English teacher in Korea this was still a big treat for me) and they smiled and nodded and then forgot about us. Couldn't have given a rat's.
The place is a fading glory, clean and spacious with very nice beds. If you don't mind a broken jacuzzi then this place might be good enough for you, and I admit, it was still nice to have a bath.
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