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“Perfection and Comfort” 4 of 5 bubbles
Review of Courtyard Seoul Times Square

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Courtyard Seoul Times Square
Ranked #35 of 468 Hotels in Seoul
Certificate of Excellence
Brisbane, Australia
Level Contributor
44 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Perfection and Comfort”
4 of 5 bubbles Reviewed 17 May 2014

This hotel is just amazing. The room I had was very spacious and very comfortable. The hotel itself is also accessible from the Times Square Shopping Mall which connects to an underground walkway to the the Yeongdeung-po subway station.

It is located in a more "business" orientated area in Seoul but catching the subway is quite in-expensive and affordable.

For those of that are into fitness, the gym itself is relatively alright for a hotel gym it has a rack of dumbbells, some pin-weighted machines and some treadmills and bikes.

The staff were very helpful and very friendly - I really had no complaint at all!!! Even with the complimentary bottled water, the room service keeper gave me an extra bottle when she noticed I had finished what was in there. I didn't even speak to her. Soooo attentive :)!

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MIKEBNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, Guest Relations Manager at Courtyard Seoul Times Square, responded to this review, 19 May 2014
Dear MIKEBNE

Warm Greetings from Courtyard by Marriott Seoul Times Square!

Thank you so much for your review on Tripadvisor and taking your time to share pictures from your stay!

We are glad that you found the convenience from the location. Moreover we are very fortunate that you consider your stay as amazing, perfect and comfort with us. Your wonderful review is our great motivation and we will continue to provide the most comfortable and enjoyable stay to all our guests

Once again, we appreciate your great comment and we look forward to welcoming you again in the nearest future!

Sincerely,

Courtyard by Marriott Seoul Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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792 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Rochester, New York
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Normally when I think of a Courtyard, I think of a nice, clean, well run hotel, that while very good, is not necessarily the ultra top of the line. When passing through Seoul a couple times last month on business, I was pleasantly surprised by this hotel. It had much of the polish one would expect from a top of the line hotel, definitely above what I have experienced from Courtyards here in the states. Staff were very polite, helpful, and friendly. The front desk and Concierge staff had very good English, which was a big help. Rooms were a bit small, but the way they were laid out, they were very efficient and had the feel of a larger room. Our group had to rush a bit to get to Icheon Airport, and one of the Concierge staff members went above and beyond (what I have experience here in the states) to make sure we got the required transportation. Definitely would stay here again.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Craz4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, Guest Relations Manager at Courtyard Seoul Times Square, responded to this review, 14 May 2014
Dear Craz4u

Warm Greetings from Courtyard by Marriott Seoul Times Square!

Thank you for choosing Courtyard by Marriott Seoul Times Square and sharing your experience on Tripadvisor.

We sincerely appreciate your positive feedback regarding overall your stay. As the first Courtyard brand in Seoul, our core value is not only exceeding our guests’ service expectation but also making them feel good while they are staying with us. Your great feedback and encouragement will push us to be the best Courtyard, also we will continue to provide the most comfortable stay to our guests.

Once again, Thank you for staying at Courtyard by Marriott Seoul Times Square and we look forward to greet you with warm smile in the nearest future.

Sincerely,

Courtyard by Marriott Seoul Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 May 2014 via mobile

Very close to Yeongdeungpo station, food street next door, mall, emart in the mall and bus no. 6008 from Icheon International and Gimpo to the hotel. Bus charge 9000 won from Icheon and 4000 from gimpo. The staff was very friendly, especially Mr. Kevin. Good Concierge directions etc. I stayed here on Marriott Points, hence go early check in and late check out. Otherwise the hotel is a little to pricey. I will stay here again if I am back in Seoul.

Stayed May 2014
Helpful?
Thank yzf600la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, Guest Relations Manager at Courtyard Seoul Times Square, responded to this review, 14 May 2014
Dear yzf600la

Warm Greetings from Courtyard by Marriott Seoul Times Square!

Thank you for your loyalty as our Marriott Rewards member and sharing your feedback on Tripadvisor.

We are truly happy to hear that you received good concierge service from our associate, Kevin Ji as well as other staffs. It is very worthwhile to read your great feedback and it will keep us striving to enhance the service for our guests.

Once again, thank you for being our value guest and please visit us again for your next visit in Seoul. We look forward to welcoming you again in the nearest future.

Sincerely,

Courtyard by Marriott Seoul Times Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

Very nice hotel in the good location very near the shopping malls,tube and taxis.Very quiet.Very good service and very helpful and polite staff. I highly recommend this hotel.
When checking in they give you card with the hotel name and the address in English please ask for the card also in Korean as it becomes handy when you use taxis.Not many people outside the hotel speak English.

Room Tip: Would come back any time. .
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  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Smicha100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, Guest Relations Manager at Courtyard Seoul Times Square, responded to this review, 6 May 2014
Dear Smicha100

Warm Greetings from Courtyard by Marriott Seoul Times Square!

Thank you so much for taking your time and sharing your experience with us. We are glad that you found the convenience of the location. We appreciate your 5 rating for our hotel but it is more meaningful to us reading your comment how comfortable your stay was. Our goal is providing comfortable stay to all our value guests so that our guests are actually refreshed by staying with us.

I am very excited to share your wonderful feedback with all our associates and we are looking forward to seeing you in the nearest future!

Sincerely,

Courtyard by Marriott Seoul Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 4 May 2014 via mobile

Rude front desk personnel when I asked for wifi access. In this time and age, it is normal for hotel of Marriot's caliber to provide complimentary wifi access. Not only was it for a fee, but the mere act of me asking about wifi access without even mentioning the word "complimentary" somehow irked the front desk personnel to the point of retorting back with a snotty..."so?"

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank tripko4978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, Guest Relations Manager at Courtyard Seoul Times Square, responded to this review, 7 May 2014
Dear tripko4978

Warm Greetings from Courtyard by Marriott Seoul Times Square!

Thank you for taking your time to share your experience and we very regret the experience you had with us. We are very disappointed to learn that one of our associates didn’t provide information with proper manner. We are deeply sorry for the inconvenience you had and we will be more focused on training verbal and non-verbal communication skills to all our associates to prevent any these types of service failures.

On a side note, Free Wi-Fi is accessible at the lobby lounge. Also internet is complimentary to all our Marriott Rewards Member. Please accept our sincere apology for the service failures you experienced. We hope we can have another chance to exceed your service expectation and provide much comfortable, enjoyable stay at Courtyard Seoul.

Meanwhile, if you have any question, please feel free to contact us at cy.selcy.fom@marriott.com

Sincerely,

Courtyard by Marriott Seoul Times Square
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1 review
4 of 5 bubbles Reviewed 3 May 2014 via mobile

Fantastic stay, staff were always friendly and willing to help. Concierge people were great in booking local events. Called them whilst out of the hotel at Everland theme park and they helped to us call a tour operator to confirm the return bus pickup time. Will stay here again !

Stayed May 2014
Helpful?
Thank Ee Chuan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, Guest Relations Manager at Courtyard Seoul Times Square, responded to this review, 7 May 2014
Dear Ee Chuan N

Warm Greetings from Courtyard by Marriott Seoul Times Square!

Thank you for staying at Courtyard Seoul and taking your time to share your comment on Tripadvisor. We are more than happy to hear that you had a chance to enjoy local events and enjoyed your stay with us! Our concierge team constantly seeks out local events and attraction that our guests will enjoy. If you haven’t been to 63city which is one of the highest buildings in Seoul, We recommend you to visit there next time.

Once again, thank you for your precious feedback and we look forward to seeing you in the nearest future!

Sincerely,

Courtyard by Marriott Seoul Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

The bus from Incheon airport drops you off right in front of the hotel. The location is great because the subway trains are a block away. The hotel is attached to at least two malls so it is great for food and shopping. The food hall underneath the Shinsegae department store is fabulous! There is also a grocery store attached where you can buy necessities in addition to groceries. There is plenty of shopping all conveniently attached to the hotel, and luxury stores like Louis Vuitton, Prada, etc. are aplenty.

I thought the hotel front desk was very accommodating, and they all spoke English. The maids were all smiles every morning! The room is very clean and modern with free WiFi and free bottles of water daily. The health club is nice and clean, too. The buffet-only breakfast is very good, although I wished for an a la carte offer since $30 for breakfast is a bit much for every morning. This is my only negative comment about the hotel. They really should have offered other breakfast/dining options as every meal is buffet only.

Overall, this hotel was excellent! It is supposed to be a Courtyard but it did not seem like it AT ALL. Instead, it is equivalent to a much higher level class of hotel. I would strongly recommend this hotel to any traveler to Seoul, especially for the ones who are used to the convenience of big cities where they can freely walk to any place they want to.

Room Tip: Stay in a room facing the outdoor urban garden. You have views of the mountains and the Seoul skyli...
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Blogatrixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, Guest Relations Manager at Courtyard Seoul Times Square, responded to this review, 7 May 2014
Dear Blogatrixx

Warm Greetings from Courtyard by Marriott Seoul Times Square!

Thank you for your great review on Tripadvisor and we truly appreciate you took your time to tell us about your detailed experience. We are happy to hear that you found the convenience of the location and enjoyed the view of the sky park.

Also, we appreciate your comment about breakfast. Please kindly note that we have “Stay for Breakfast” package which include breakfasts for 2 adults and 2kids (Under 12 years old), so if you travel with your family next time we recommend you to check this package for more practical choice. However, your valuable feedback is well noted and we will carefully consider it to exceed our guests' satisfaction.

Once again, thank you for choosing Courtyard Seoul and we are looking forward to seeing you again in the near future.

Sincerely,

Courtyard by Marriott Seoul Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Seoul Times Square

Property: Courtyard Seoul Times Square
Address: 15, Yeongjung-Ro, Yeongdeungpo-Gu, Seoul 07305, South Korea
Region: South Korea > Seoul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#11 Business Hotel in Seoul
#11 Romantic Hotel in Seoul
#28 Luxury Hotel in Seoul
#44 Family Hotel in Seoul
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Courtyard Seoul Times Square 4*
Number of rooms: 283
Reservation Options:
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Also Known As:
Courtyard By Marriott Seoul Times Square Hotel Seoul

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