Firstly, i would like to state that this is quite a good hotel. The only point that brought down the rating is my personal experience that I had with the Manager. If this did not occur, then this would definately rated 5 stars.
Firstly the good points. Nice modern rooms, I like the decor, the furniture, the amenities, they were all fantastic considering the money we paid. Large showers, spa baths, even heated toilet seats (first time experience... weird but nice...lolol). Large LCT TV and a desktop computer as well for your convenience. It may be a bit slow, but it was definitely usable. The room service in this hotel is also top notch, every time we got back from a day of sightseeing, everything was organised and cleaned and used items replaced. Staff at the counter are nice and friendly, they speak a bit of English, but surprisingly they also speak fluent Chinese (Mandarin).
The Neutral parts. Location, about 5-10mins walk to the metro station, quite convenient to get there. Area has a few convenience stores around and a few bread shops and little eateries. Here is the WARNING for families, the area has a few "massage" places around the area, so for those with little kids might want to stay away from this area at night. None are all out in the open or in your face but you know whats going on when you see drunk office workers enter the place at night. On the other hand, some people might enjoy the area.
Negative. The only negative we experienced was with the hotel manager. After booking through on Expedia about 3 months prior to our trip, with everything paid for, we arrived at the hotel from the airport to find that there was no booking for us. The girl at the counter was apologetic and was looking into the system trying to help us. She ultimately called the manager, who refused to listen to us and stated there is no booking and there is no rooms available. We enquired about using their phone and offering to pay, it was met with a reply that we should go buy a calling card and call using a pay phone outside. As it was getting late after 2 hours of hassling around, I asked if there is any rooms available for us to stay for 1 night and we would pay upfront. This was met with a firm "No".
Ultimately, I used roaming on my mobile to contact Expedia. Expedia was very helpful in checking all our booking and stated that everything is valid. The girl checked with her manager and offered to speak to the manager over the phone to discuss the matter. As i approached the manager asking if he could speak to the representative, he refused to talk to the Expedia representative and continued to say its not their problem.
As i conversed with the Expedia rep, the manager seemed to get a call from someone, and subsequently approach us and say the rooms are now available and everything is fine. No apologies, just you can check in. Very strange experience and certainly didn't give us a good impression.
Overall, without this negative experience, It would definitely rate as one of the best value for money hotels, but unfortunately, its only a "Average" this time around. Hopefully everyone else won't experience this and have a good time at this hotel.
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