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“great seevice and facilities”

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Banyan Tree Club & Spa Seoul
Ranked #105 of 472 Hotels in Seoul
Certificate of Excellence
Seoul, South Korea
1 review
“great seevice and facilities”
Reviewed 10 July 2014

It is greatest hotel where I have stayed.
Everything is good & all facilities are good, especially indoor pool & spa are great. Sauna system is wonderful. I truly recommend this hotel for your travel and rest.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Dong Gyu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minji2014, Guest Relations Manager at Banyan Tree Club & Spa Seoul, responded to this review, 31 December 2014
Dear Dong Gyu P,

Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul!

It is the great pleasant to hear that you had great time staying with us!

Hope we could assist you again soon!

Best Regards,

Banyan Tree Club & Spa Seoul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

313 reviews from our community

Traveller rating
    154
    104
    28
    13
    14
See reviews for
99
115
11
32
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Seoul, South Korea
1 review
Reviewed 9 July 2014

Had a wonderful day alone at the OASIS with a Margarita and Macadamias and of course first class services.
Afterwards our couple had this delicious dinner at the poolside BBQ which could have a couple more menus but it was great.
The small sevices like the candles at the flunge pool side and the turtle and flower on the bed were really cute and touching.
Out couple is cosidering the membership very seriously since there should be several services for our children as well.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minji2014, Guest Relations Manager at Banyan Tree Club & Spa Seoul, responded to this review, 31 December 2014
Dear Christina S,

Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul!

It is the great pleasant to hear that you had great time staying with us!

Hope we could assist you again soon!

Best Regards,

Banyan Tree Club & Spa Seoul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yongin, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

It was great! I can't forget the memory at Banyan Tree. All the services were GREAT and I was deeply impressed. I've never experienced this kind of feeling at other hotels. Better than any other hotels I've been to.

Room Tip: I stayed at Club Delux. It was wonderful.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank Jooyeon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minji2014, Guest Relations Manager at Banyan Tree Club & Spa Seoul, responded to this review, 31 December 2014
Dear Jooyeon H,

Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul!

It is the great pleasant to hear that you had great time staying with us!

Hope we could assist you again soon!

Best Regards,

Banyan Tree Club & Spa Seoul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
104 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 May 2014 via mobile

Premier Room was super spacious, with a temperature controlled pool, amazing views, comfortable bed. Good food. convenient location for CBD. Staff was very friendly except for that not all of them, especially those on guest service phone weren't good English speakers which did get frustrating at times. If that weren't the case would have given 5 stars.

Stayed May 2014, travelled on business
Helpful?
Thank fabbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minji K, Guest Relations Manager at Banyan Tree Club & Spa Seoul, responded to this review, 31 December 2014
Dear fabbas,

Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul!

We respect your personal views expressed in regards to communication matter and would like to highlight for your next visit.
We appreciate your generally positive commnets on us.

We look forward to welcoming you back to Banyan Tree Club & Spa Seoul in the further.

With Best Regards,

Banyan Tree Club & Spa Seoul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Male, Asia
1 review
Reviewed 6 May 2014

What can I say? Its simply fantastic! Service was excellent, food was great. Room was absolutely breathtaking with the view of Seoul tower. The staff were very good and very accommodating. We will come back!!!!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Leo1814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minji K, Guest Relations Manager at Banyan Tree Club & Spa Seoul, responded to this review, 31 December 2014
Dear Leo1814,

Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul!

We appreicate your postivie comments on our food, service and the atmosphere of the hotel.

Hope we could assist you again soon.

Best Regards,

Banyan Tree Club & Spa Seoul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 March 2014

Our first time to Korea, and we decided to indulge ourselves with a splurge on hotel. arrived very early and took KAL limousine to the nearby Shilla Hotel as suggested by Banyan Tree staff. Instead of taking a taxi from Shilla to Banyan Tree we dragged our luggage up the slope to the hotel.. took us around 20min with the loading, but wasnt too exhausting.

Arrived at around 9.30am. It was too early to check in so we stored our luggage at the hotel and headed for breakfast and some sight seeing. returned at around 4pm and checked in our room at the hotel wing. it was everything the website boasted: panoramic namsan view with N Seoul Tower right outside the window, then the city view unobtrusive from the bathroom window. very spacious room with king size bed, coffee machine, bottled water, welcome snacks, banyan tree amenities, big tub and sauna / shower room. very lovely.

We stayed for 4 days, and always had breakfast at the lobby lounge. selections were few but enough. i love their korean breakfast selection, particularly the beef soup set. instead of fresh juice, they have several juicers and a selection of veges / fruits for DIY. Mind you, it can get messy!

Try to catch the shuttle bus to closest subway station to save time, but otherwise the way down is a very easy walk and talks about 10-15min. the hotel is right across from one of the entries to Namsan Park. we had a seoul pass so basically for in-and-out we took the specific buses that circulate namsan park. for us who appreciates some tranquility and off the beaten track when travelling, we love this location and its relative remoteness.

We tried the spa and the club restaurant (a buffet). both are of very fine quality, but i'd say it can get very exp. staff were very helpful. we sought help to arrange some bookings and train schedules and we were very satisfied with what we got. They were generally bilingual but some of their english were very accented and hard to understand, but we didnt find that a big problem. everything was smooth and nicely executed.

Now the missing bits. while they were all very well trained and facilities very nicely operated, we sort of felt that it failed to go beyond the service. 1) there are basically no proper waiting area at the lounge, and the toilet is at the banquet hall which is way out of the lobby; 2) we were stared at when we redeemed our coffee for filling out the customer survey; 3) we had wanted to use the outdoor ice rink but we had no information about whether its open or not, we checked out the place and saw no ice, so we thought it must have been closed, then came sunday when we saw cars of ppl heading that way, we had no clue.. we certainly feel that this hotel operates on a very functional level, where the hotel, the club and the MICE team are doing their job separately. i doubt if the hotel is their core business here..

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Napoleon_cake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 February 2014 via mobile

Great location (for us) - a bit out of the centre in stunning wooded parkland but very easy to get anywhere from the nearest subway station - 15 mins walk away.

We were in the "club" rooms which are smaller than the rooms in the main hotel, and located in a seperate rather utilitarian looking building. We felt a bit like the poor relations hidden away across the road - not great for £200 a night.

Breakfast was in the dining room in the main hotel, and whilst high on quality with great Korean and western options, organisation was chaotic at best - we never got our order on the first day, and literally had to force our way into the room and insist on taking a table so that we could eat and leave on time for the airport - there seemed to be lots on non guests taking up the tables in the (quite small) breakfast room.

Another small gripe - our flight landed very early in the morning, so we arrived well before check in. This was no problem and expected. We were given a warm welcome, and our bags were securely stored and later moved to our room. In any event we were keen to get out and see as much of Seoul as we could in the short time we were there - we just needed a caffeine hit to keep us going - and were charged £17 for a tea and a coffee. That was a bit of a kick in the balls!

The room was lovely, although obscenely hot and humid - presumably due to what can only be described as the heated swimming pool that occupies half of it. Once we'd managed to switch off the heat, everything was great.

We loved our stay here, and whilst we would (and have) recommended it to others, this comes with the caveat that it seems easy to fall through the cracks if you're staying in one of the "cheap" rooms.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Herbifoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banyan Tree Club & Spa Seoul

Property: Banyan Tree Club & Spa Seoul
Address: 60, Jangchungdan-ro, Jung-gu, Seoul 04605, South Korea
Region: South Korea > Seoul
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Seoul
#24 Family Hotel in Seoul
#26 Spa Hotel in Seoul
#43 Business Hotel in Seoul
#64 Luxury Hotel in Seoul
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Banyan Tree Club & Spa Seoul 5*
Number of rooms: 50
Official Description (provided by the hotel):
Banyan Tree Club & Spa Seoul is the first urban resort of awards-winning Banyan Tree Hotel & Resort. Banyan Tree on the land of 70,000 square meters is located in NamSan at the center of Seoul and you can enjoy sound resting and private time away from daily life. ... more   less 
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Also Known As:
Banyan Tree Club And Spa Seoul
Banyan Tree Club & Spa Seoul Hotel Seoul

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