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“Amazing hotel with outstanding service”

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Sheraton Seoul D Cube City Hotel
Ranked #27 of 472 Hotels in Seoul
Certificate of Excellence
Singapore
Level Contributor
86 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Amazing hotel with outstanding service”
Reviewed 19 June 2014

This hotel is really amazing with a great shopping shopping mall within the same building.

It is also served by subway lines 1 & 2 which bring you virtually anywhere in Seoul.

The service is worth special mention as we can feel it immediately we arrive at the hotel with airport shuttle bus. The staffs at the club lounge are equally impressive.

The hotel is relatively new so the room is clean and cosy. The room has mostly unblock view of the surrounding.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ultrakenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, 26 June 2014
Hello ultrakenzo

Warm greetings from the Sheraton Seoul D Cube City Hotel.

Thank you for your great review on TripAdvisor, which is much appreciated. We are most excited to read such a great comment that you had a pleasant stay with us with our facilities.

Sheraton Seoul D Cube City Hotel team strives to maximize guest satisfaction and will continually work towards providing excellent experiences to all of our guests.

Please kindly let us know if we may be of any assistance for your next trip to Seoul.


Warm regards,
Matthias Sutter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,182 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
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English first
Dallas, Texas
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 June 2014

My husband and I travel to Asia fairly frequently - typically staying on club floors in luxury hotels. (We're a regular at the Intercontinental Hong Kong club.) We just returned from a 4 city trip - staying in Sheratons in two of the cities (Taipei and Seoul D Cube.) Absolutely fantastic service from the D Cube Sheraton. Car to and from the airport was flawless, club lounge concierge staff went above and beyond. Check in was a breeze up in the club - we had first class encounters with literally every single service person we encountered. They clearly all work as a team, and every employee seems genuinely thrilled to be a part of the hotel. Candy, Cindy and Sam were all absolute joys to work with - they made our first trip to Seoul surely the first of many. The hotel itself is lovely - really interesting room layouts, and super convenient location right on top of a mall and large metro station. Food and fitness facilities are also great, but the service is what sets this hotel apart. Thanks, Sheraton D-cube - we will absolutely be back soon.

Room Tip: Absolutely get a club floor room, the club staff are fantastic - all floors are high up - the hotel...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, 13 June 2014
Hello j t,

Warm greetings from Sheraton Seoul D Cube City Hotel.

I want to take a moment to thank you for selecting Sheraton Seoul D Cube City Hotel, and for giving us the privilege of being of service during your recent visit to Seoul.

We sincerely appreciate your wonderful comments, as it is always delightful to see such detailed feedback which assists us greatly in monitoring our services and facilities.

Furthermore, we are extremely pleased to learn that you have enjoyed the service of our warm and professional associates, especially from our Club Lounge associates, and Concierge!

j t, thank you once again for sharing your feedback with us, and we hope to see you again at our hotel for your next visit to Seoul.

Take care and all the best.

Warm Regards,
Matthias Sutter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 11 June 2014

During our last visit we had a situation that the hotel personnel sell tables in the restaurant to the group of people who don't live in there while guests can stay without any attention. Also there is a big line to the restaurant.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ye-john
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, 13 June 2014
Hello ye-john,

Thank you for choosing Sheraton Seoul D Cube City Hotel, and leaving us with your valuable feedback which is greatly appreciated.

We are extremely disappointed to learn that you were inconvenienced during your dining experience at Feast, due to full booking status at the restaurant. Both all our in-house and external guests are important to us and we will try our utmost to ensure that our dining experience at all our F&B venues are most pleasant and enjoyable by continuously finding ways of improvement.

ye-john, please accept our most sincere apologies for the disappointment, and we do hope to have the opportunity to welcome you again in order for us to restore your faith in Sheraton Seoul D Cube City Hotel.

Please do not hesitate to contact me directly should you visit Seoul again in the near future.

Warm Regards,
Matthias Sutter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2014

Stayed in this hotel in November 2013. Convenient location as it just sits on top of a subway station which is about 15 minutes ride from Hongdae and Erhwa University. Spacious room. Facilities are quite new since the hotel itself is new. Friendly staff who speak English. Airport shuttle bus terminal is just in front of the hotel.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, 10 June 2014
Hello Angela C,

I want to take a moment to thank you for selecting Sheraton Seoul D Cube City Hotel, and for giving us the privilege of being of service during your visit in November 2013

We appreciate your valuable comments on TripAdvisor, and look forward to welcoming you again to our property in the nearest future.

Thank you once again.

Warm Regards,
Matthias Sutter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 June 2014

We spent our last two nights in Korea here and it was an excellent way to top off a good holiday. Excellent staff and great facilities - a little bit of comfort. It is close to the metro on line 2 (the green line).

Stayed June 2014, travelled as a couple
Helpful?
Thank ColScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, 10 June 2014
Hello ColScott,

Warm greetings from Sheraton Seoul D Cube City Hotel!

Thank you for sharing with us your valuable feedback on TripAdvisor. We are most happy to learn that you received excellent service from our associates, and enjoyed our wonderful facilities.

We will continue to provide most exceptional service to all our guests at all times.

ColScott, thank you once again, and please visit us again in the nearest future and we will look after you.

Best wishes from Seoul.
Matthias Sutter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2014 via mobile

Stayed in this hotel for 4 nights in May. Greeted by very friendly and helpful staffs at the front desk upon check in. Feel so warm welcome throughout my stay.
Hotel is located on top of D Cube City Sopping mall and Subway station. There are a lot of restaurants and shops in the mall. You can also take a train ride of about 20 to 25 minutes to city center.
Good hotel with very good and friendly staff. Will definitely come back to stay in this hotel again.

Stayed May 2014, travelled on business
Helpful?
Thank patpat21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, 10 June 2014
Hello patpat21,

Thank you for choosing Sheraton Seoul D Cube City Hotel and leaving us with your wonderful feedback.

We are extremely happy to learn that you received impeccable service and felt most welcome.

All our team members will continually strive to provide most exceptional service to all our valuable guests and exceeding expectations.

patpat21, thank you once again and we look forward to your return!

Best wishes from Seoul.
Matthias Sutter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 June 2014

From the moment you set foot into the hotel, you will be greeted by the friendly staff. The check in area is on 41st floor with an amazing view of Seoul along with a very informative & helpful concierge.

Room was clean with a big bed and plenty of space to open your suitcase, again with an amazing view, even from the bathroom! Did have a little prob with the lighting over the bath tub area but the staff quickly solved this problem and had my room changed since it was near midnight. (Btw, loved the steam room facility in the shower after my room change. A nice touch...blissed) I was a bit surprised that with everything perfect & quite high tech in the room, they have not installed electronic washlets. These can be very handy during the cold winter days. Anyway...

Location was excellent. You needn't worry about getting wet nor walking a mile to get into the underground or to the airport bus stop. It's directly under the hotel! Shopping was unavoidable...with D Cube shopping centre underneath. You can get cheapy food from the food court to the higher end cuisine on the higher floors (think it was 6th). If you want to go for an even more local supermarket, Homeplus is only across the street where you can raid out some bargain local snacks & drinks.

Travel time to the tourist sites like Myeong-dong, Gyeongbokgung & Dongdaemun is around 20 mins on the tube. Though some think this might be far away from these places, but I think it is good to be away from the buzz after a long day to have some peace & quiet.

Overall even with the little hiccup with the lighting, I really enjoyed my stay in this hotel & definitely will pay you guys a visit again when I next visit Seoul.

Lastly, tks for your apology letter regarding the lighting issue, Mr. Ham. It was nth, your team did an excellent job to rectify this minor problem, especially Anthony (?) who helped me with my lugguage etc making sure everything was okay.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AT0915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Director of Rooms at Sheraton Seoul D Cube City Hotel, responded to this review, 9 June 2014
Hello AT0915,

I want to take a moment to thank you for selecting the Sheraton Seoul D Cube City Hotel, and for giving us the privilege of being of service.

We do appreciate your kind comments on TripAdvisor, and I hope that we were able to meet and surpass your expectations in all aspects.

My team is very pleased to see that you had time to enjoy our wonderful facilities and our Sheraton services.

AT0915, thank you once again and we look forward to welcoming you again soon!

Warm regards,
Nick Song
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Seoul D Cube City Hotel

Property: Sheraton Seoul D Cube City Hotel
Address: 662, Gyeongin-ro, Guro-gu, Seoul 08209, South Korea
Phone Number:
Region: South Korea > Seoul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #27 of 472 Hotels in Seoul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Seoul D Cube City Hotel 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Soul of Seoul. Relax, reconnect and share memories at our five-star hotel. Situated in the heart of D-Cube City's sights, shopping, entertainment and offices in southwest Seoul, it boasts iconic views of the capital from its 41st floor lobby, the highest in Korea. ... more   less 
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