Stayed here eight times and have come to think of this place has home. This hotel has never made an error. I have high expectations and they keep exceeding them. I am normally a Park Hyatt fan but can’t get away from the D-Cube Sheraton for the coordinated, impeccable and personalized service. I can and will choose this over more expensive and high-end hotels in Seoul.
We had friends with us on this trip to Seoul and wanted special evenings out and the opportunity to do errands. Enter the concierge. Sam and others members of the concierge team responded to my email requests almost immediately and in perfect English. Personalized and top-notch. Because the hotel is in a mall they were able to point out top-notch facilities that were also nearby.
The concierge booked us at a famous Korean restaurant and printed out a personalized brochure for us that gave the name of our party, a picture of the restaurant and a map.
The staff also went out of their way to book medical and hair appointments for me, the same day I requested them. They offered to translate over the phone with the stylist or doctor if we had a language barrier.
Add to that a great location with superb dining options in the mall below and floor-to-ceiling windows. Concord grapes at the breakfast buffet tasted fresh off of the vine. Dishes on the buffet that do not feel like they are one of the standard repertoire but individually prepared for the a la carte menu. Blue cheese and candied pear salad, kimchi, fresh kale and radicchio lettuce.
They have gone above and beyond even the highest customer service standards. I have to say thank you for I have fallen in love with a city and Korea through them.
Thank you, D-Cube Sheraton team!
- Official Description (provided by the hotel):
- The Soul of Seoul. Relax, reconnect and share memories at our five-star hotel. Situated in the heart of D-Cube City's sights, shopping, entertainment and offices in southwest Seoul, it boasts iconic views of the capital from its 41st floor lobby, the highest in Korea. ... more less
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