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“Not worth the price unless you need the convenience”

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Lotte City Hotel Gimpo Airport
Ranked #27 of 493 Hotels in Seoul
Certificate of Excellence
Ikusaka-mura, Japan
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not worth the price unless you need the convenience”
Reviewed 2 April 2014

This hotel is very expensive, but is the closest to Gimpo airport. Taxes are not included in the booking price. From March of 2014 they no longer provide toiletries except shampoo, conditioner and soap. I see in other reviews there is apparently an underground passage, but we were never informed of this. We were told to take the shuttle, but our flight arrived too late, so we ended up walking around the closed mall trying to get in. If you want to splurge and have an early flight like we did, by all means stay here, otherwise I think you can definitely find better in a city the size of Seoul.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daracat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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786 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 March 2014 via mobile

The hotel is located opposite Gimpo airport and can be reached by the underground walkway between domestic and international terminals. The rooms are well furnished and managed. Restaurant in the lobby is very good with a wide selection. Access to the mall and cinema is available via the lifts. This leads us to one if the only problems, the lifts are terrible, there are only two and they take ages to arrive at the for you are on. We may have been staying whilst the hotel was full due to an exhibition at Kintex but this just showed that they were not designed with capacity in mind.

To conclude, good rooms, good food, handy location. Would use again.

Stayed March 2014, travelled on business
Helpful?
1 Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marumachi, 매니저 at Lotte City Hotel Gimpo Airport, responded to this review, 12 April 2014
Dear Stuart S,

Greetings from Lotte City Hotel Gimpo Airport!
First of all thank you for your resent stay with us. We really appreciate sharing your wonderful experience of Lotte City Hotel Gimpo Airport on TripAdvisor.
As you mentioned we try our best for guest to feel as comfortable as possible with high-tech friendly environment and etc. In addition with personalized service from our heart our guests make themselves at home.
It was our pleasure to have you as a guest, we extend our very best wishes and hope that we will have the pleasure of welcoming you back in the near future.

Best regards,
Front Desk Manager
Hee Yoon Jung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 March 2014

The Hotel is located just opposite of Gimpo airport and is possible to reach the airport through underground walkway. From there also reaching Incheon is very easy by bus or Airport Railroad.
Hotel is well organized: check in and check out procedures are smooth and pleasant.
Room are clean and quiet.
Definitely a good stay if you have a connecting flight and don't need to go downtown.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Max R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marumachi, 매니저 at Lotte City Hotel Gimpo Airport, responded to this review, 2 April 2014
Dear Shanghang County,

Thank you for your stay with LOTTE CITY HOTEL GIMPO AIRPORT.
I am very delighted that you had wonderful experience with our hotel. And also it is very nice to hear that our associates were helpful.
All of us would like to offer our sincere thanks for your delightful review.
We look forward to serving you again soon!
Thank you again and have a nice day.

Warm regards,

Front Desk Manager
Hee Yoon Jung
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sharjah, United Arab Emirates
Level 6 Contributor
136 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 March 2014

Located opposite to Gimpo International Airport (which essentially services flights to Japan and China) Access from underground passage from Gimpo domestic airport
Good clean and quiet room. Excellent bed and pillows
Cental control console for room lighting, air conditioning and alarm
Excellent laundry facility - available even on weekends

NO ROOM SERVICE facility

Bathroom amenities good and shower is invigorating bbut placement of twoels could be more ergonomic
Remember to carry your room card at all times otherwise access to elevator may be a problem
Free Shuttle bus service available to Incheon airport
Lotte Mall accessible from underground passage
Seoul Metro also accessible from underground passage

Remember to apply for membership to Lotte Privilege Club (this is diffrent from Holiday Inn Privilege club)

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scalfern57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marumachi, 매니저 at Lotte City Hotel Gimpo Airport, responded to this review, 2 April 2014
Dear scalfern,

Thank you very much for your stay with us, and sharing your wonderful experience of Lotte City Hotel on TripAdvisor.
Your review on tripadvisor.com will be valuable advice for those who travel in Seoul.

By the way, let me correct one wrong information.
Free Shuttle bus service available to Gimpo airport.
When you travel to Incheon Airport, you can take the Arex (metro) or a bus (Kal Limo) in front of Gimpo airport.

We are always ready to assist you anytime you want. So, if you have any chance to visit Korea, please do not hesitate to select our hotel again.

Thank you again and have a great day.

Best regards,

Manager
LOTTE CITY HOTEL GIMPO AIRPORT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 4 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 December 2013

Great location, clean comfortable room. But the room rates were expensive. Most of these rates do not include breakfast for 2 (two) persons. We had to purchase buffet breakfast separately and it's expensive (US$25 per person)!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FufuYoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marumachi, 매니저 at Lotte City Hotel Gimpo Airport, responded to this review, 8 January 2014
Greetings from Lotte City Hotel Gimpo Airport!

First of all thank you for your resent stay with us. We really appreciate sharing your experience of Lotte City Hotel Gimpo Airport on TripAdvisor.

As you mentioned we try our best for guest to feel as comfortable as possible with high-tech friendly environment and etc. In addition with personalized service from our heart our guests make themselves at home.

If you have any chance to visit korea, please do not hesitate to select our hotel again.
Do not forget to check special offers on our website.

It was our pleasure to have you as a guest, we extend our very best wishes and hope that we will have the pleasure of welcoming you back in the near future.

Best regards,
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 6 Contributor
147 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 December 2013

This hotel's location is really good, just next to the Gimpo Airport and has subway connection via the Lotte shopping mall.

The room is not so big, but is good and lovely. I like it. Yeh, don't expect any view though...

The breakfast there is cool but still seldom get changed. So be prepared if you need to stay more than 2 days...

There are many eating choices at the mall associated with this hotel. Most of them are US style. You will be disappointed if you are trying to find any tradition Korean food...

The staff are really really helpful and gentle.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Machilus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marumachi, 매니저 at Lotte City Hotel Gimpo Airport, responded to this review, 8 January 2014
Thank you for your stay at LOTTE CITY HOTEL GIMPO AIRPORT

First of all, we are very grateful for your valuable feedback.

Our hotel is located from 10min from GIMPO AIRPORT. And there are 3 lines of subway underneath out hotel building and lots of bus stop around hotel. So, I think that we have the best accessibility to public transportation system.

If you stay our LOTTE CITY HOTEL GIMPO AIRPORT next time when you visit Korea again, Please visit our hotel again. We will assist you with developed service.

Once again, thank you for your valuable feedback for LOTTE CITY HOTEL GIMPO AIRPORT.


Best regards,

Manager
LOTTE CITY HOTEL GIMPO AIRPORT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 October 2013

Stay at this hotel only if you are going to transit through Gimpo and have no intentions to visit the city. The hotel keeps you away from Myeondong and Itaewon which are key areas of action in Seoul. Room service is just absent. Laundry is stricly do-it-yourself on the 2nd floor after using a coin operated machine. You shall have to drag yourself back to the 2nd floor for ironing the clothes. The fitness center is a bare bone structure and miles away from what I experience in other 5 star rated hotels. The only attraction is the shopping mall in the basement. Rooms are spacious and clean.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sachin_Purswani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marumachi, 매니저 at Lotte City Hotel Gimpo Airport, responded to this review, 16 November 2013
Thank you for your stay at LOTTE CITY HOTEL GIMPO AIRPORT

First of all, we are very grateful for your valuable feedback.

Our hotel is located from 10min from GIMPO AIRPORT. And there are 3 lines of subway underneath out hotel building and lots of bus stop around hotel. So, I think that we have the best accessibility to public transportation system.

If you stay our LOTTE CITY HOTEL GIMPO AIRPORT next time when you visit Korea again, Please visit our hotel again. We will assist you with developed service.

Once again, thank you for your valuable feedback for LOTTE CITY HOTEL GIMPO AIRPORT.

Best regards,
Front Desk Manager
Hee Yoon Jung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotte City Hotel Gimpo Airport

Property: Lotte City Hotel Gimpo Airport
Address: 38 Haneul-gil, Gangseo-gu, Seoul 07505, South Korea
Region: South Korea > Seoul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #27 of 493 Hotels in Seoul
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Lotte City Hotel Gimpo Airport 4*
Number of rooms: 190
Official Description (provided by the hotel):
Lotte City Hotel Gimpo is located at Lotte Mall Gimpo Airport with easy access to Incheon International Airport and downtown Seoul. It is a premium business hotel that provides a one-stop venue for comfortable rest, shopping, leisure, and entertainment. ... more   less 
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