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“Revamped and as strong as ever”
5 of 5 bubbles Review of The Shilla Seoul

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The Shilla Seoul
Ranked #9 of 474 Hotels in Seoul
Certificate of Excellence
Level Contributor
162 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Revamped and as strong as ever”
5 of 5 bubbles Reviewed 23 December 2013 via mobile

For business travelers, the Shilla is highly recommended. The service is impeccable, the restaurants are excellent and the renovated rooms are truly first class. The hotel is also well-located within easy car distance to the Seoul CBD or Gangnam. For leisure travelers, everything works great unless you would like to easily walk to a shopping/entertainment district (you need a taxi for the Shilla). The Westin, though older and perhaps not as luxurious, would be a reasonable option given its proximity to Myeoungdong.

Stayed November 2013, travelled on business
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Stockholm, Sweden
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 December 2013

Situated in central Seoul, the Shilla is a wonderful hotel worth paying a visit. The hotel has specious and very comfortable rooms with electrical flush systems. It was my first visit, yet I could feel that the employees were very much willing to serve us. In a nut shell the service was fantastic and the hosts very friendly. The hotel serves a variety of delicious dishes from Korean, Chinese, American and Japanese. The breakfast was awesome and I bet you can’t find such in any other hotel in Seoul. If you plan on travelling to Seoul and are looking for a hotel with an impeccable service and which serves the most delicious meals then the Shilla is the hotel for you.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CoreyTMorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Köln
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 18 December 2013

I chose The Shilla for a business trip end of October 2013 to Seoul despite other new 5-star hotels being better located for business trips. I did this because I got to know the Shilla on previous trips as one of the best hotels in the world with an outstanding service.

However, this time I was not as overwhelmed and satisfied compared to previous trips:

1. Room
Unlike on previous trips I did not have a spacious and luxurious room on the executive floor with extra ceck in and executive lounge (may also be due to a booking mistake by my assistant), but a relatively small room with two (for a single business traveller...) separate beds...

2. Service and amenities
Check in was at the main lobby (the last two times I was immediately brought upstares to the executive lounge for an exclusive check in with drinks and no waiting time), which was o.k. but nothing special... Breakfast was not included in the room fee, which was no drama as I had early meetings. But so I could not try it out...
The amenities in the room were o.k., but not to be compared with the great and exclusive selectiton you sometimes find elsewhere. And the Shilla has now also moved to the standard products you find elsewhere (I think it was Molton Brown). On my last trip they did still have some local amenities which were incredible: I still remember a rosemary-mint shampoo, which was probably one of the best shampoos I tried in my life...

3. Summary
So all in all still a great hotel, though my stay was not that special this time. Maybe I should give a try with some of the new hotels in the business district!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Choroni94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tehr
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 13 December 2013

You could really feel they were pleased to serve you. They were real hosts. By the way, do not miss the breakfast. allocate enough time to enjoy your breakfast.
By the way there are some complimentary services available to Samsung employee, use it if you are

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ali j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
76 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 9 December 2013

Super hotel to stay in when u travel to Seoul, centrally located and up to date with technology, the rooms was very spacious and comfortable, great bathroom with electronically operated flush system, loved each moment of my stay there

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gargarun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

Stayed 3 times at the Shilla, summary would be: best hotel in town. Service is fantastic, efficient, fast and friendly. Breakfast is, by far, the best I've had in hotels. Free shuttle to some famous districts. Rooms very well equipped and great decoration. Stay at the Shilla, you can't go wrong!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrique M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
51 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

This was my first visit and stay at the Shilla in Seoul, having been to the city for a few times now. I had always been staying at the Hyatt Regency (excellent and well located near to Itaewon) or the Grand Hilton (horribly located in the middle of nowhere and very very average convention type hotel). I decided to try The Shilla after having spoken to a few friends who had stayed here before. All the comments given by them were spot on, including the "downsides".

The hotel location is near to the Dong-guk University Subway Station. There is a frequent hotel shuttle bus that takes you there. From there, there is easy access to all the important tourist areas. The Myeong-dong shopping belt is also not far off.

Upon entering the hotel's magnificent and admittedly ostentatious main lobby, you first notice that all the staff are impeccably and very formally dressed, extremely polite and attentive. Then the main showpiece of the hotel lobby strikes you - the boldly designed hanging crystals which sparkle like nothing you've ever seen. This is the first sign as to why The Shilla positions itself as THE premier hotel address in Seoul.

The hotel itself is rather old and dated in terms of the external design. However, that should not matter much. It is an old hotel - owned by the Samsung Family no less. However, a recent and complete internal refurbishment has made it modern and updated. The décor is simple, sophisticated and understated. No glaringly stark furniture. Everything is high quality wood based, with very straight and clean edges and lines.

Check-in was highly efficient, if not a bit "cold". The swimming pool / sauna / fitness centre is extensive, to say the least. I can imagine it being over-crowded in summer. Fortunately, I stayed in late autumn, which is not peak tourist season for Seoul.

Despite the presence of a typically loud and un-refined lot of unfashionable but rich tourists from China, the general ambience of the hotel was understated elegance and sophistication.

The room itself was pretty average in size. In fact, I thought the rooms I had in the other hotels in Seoul were larger for the same category type. Nonetheless, the new furnishings were well made and designed thoughtfully. The bed though could have been better - a bit too saggy for my liking and the pillows were way too soft. Then again, I know that these are all quite subjective.

The bathroom was probably one of the best I've had the fortune of using in a hotel. Spacious and a good sized shower / bathing area. The one disturbing / irritating thing was the new Japanese style WC toilet bowls. I was careful in using the WC, but it still kept getting "stuck". Clearly, the designer did not consider the practical importance of a strong suction and flushing system. So my strong advice to the hotel management is to review this as it was embarrassing for me to keep calling the housekeeping / service staff to come to unclog the outlet.

Breakfast was superb - too much food of course and great variety. I did not try eating other meals in the hotel but I understand that the hotel has a very high end and reputable Chinese restaurant.

All in all, this hotel is truly in a class of its own. Superb service, sophisticated and modern. However, the steep pricing is certainly a bit of a "turn-off" and in today's price conscious travelers, I'm not sure if the high pricing of the rooms is the right strategy for now.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SingaporeGuy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Shilla Seoul

Property: The Shilla Seoul
Address: 249, Dongho-ro, Jung-gu, Seoul 04605, South Korea
Phone Number:
Region: South Korea > Seoul > Namsan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Seoul
#6 Family Hotel in Seoul
#8 Romantic Hotel in Seoul
#9 Luxury Hotel in Seoul
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Shilla Seoul 5*
Number of rooms: 464
Official Description (provided by the hotel):
The Shilla Seoul represents the best hotel in Korea, with contemporary design blending well with traditional patterns and style used back in the Shilla Dynasty. Next to the main building stands the former guesthouse that was once used to welcome special guests from around the world. The main building is replete with restaurants offering outstanding international cuisine, a shopping arcade featuring global brand goods, a pool, and a luxurious spa while in a separate building within the property lies a grand duty-free shop. ... more   less 
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Also Known As:
The Shilla Seoul Hotel Seoul
Shilla Hotel Seoul
The Shilla Hotel Seoul

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