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“Not the Ritz standard” 3 of 5 bubbles
Review of The Ritz-Carlton, Seoul - TEMPORARILY CLOSED

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The Ritz-Carlton, Seoul - TEMPORARILY CLOSED
Ranked #13 of 468 Hotels in Seoul
Certificate of Excellence
Columbia Maryland
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Not the Ritz standard”
3 of 5 bubbles Reviewed 3 February 2014

Service in Korea is expected to be superb. I’ve come across some of the service and hospitality in Korea so it was expected that the Ritz would be no different. I did feel however that the rooms at the Ritz were average and not to the quality and standards of the brand. My party had several rooms; both standard and upgraded suites. Both rooms were comfortable and clean but could use a bit of a upgrade. We utilized the club level benefits and did enjoy the lounge but found that the food was mostly filler foods that were less than desired. I will say though the morning breakfast buffets was amazing and full of variety. Although we paid an arm and a leg per person, it was delicious - not sure if it was worth the price but better than expected. They served American, European, as well as Asian dishes and all were good. I was also able to enjoy the spa and pool but note, this is not an western style spa. The spa is typical Asian bathhouse that houses multiple hot tubs at different temperatures as well as steam rooms. Basically, clothes are not an option. While it was relaxing and I was able to scrub my hearts desires, the facilities could also use an upgrade. I would suggest the Ritz to budget some capital to at least make cosmetic improvements to its facilities, including the rooms. The surrounding hotels are much nicer and far more modern than this hotel.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LoveLife82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan Y, Director of Sales at The Ritz-Carlton, Seoul - TEMPORARILY CLOSED, responded to this review, 4 February 2014
Dear Guest,


Thank you very much for your comments.
We are extremely sorry for the inconvenience caused. All of our staff will now discuss ways of improving in the areas you have mentioned.
We promise to do everything possible to ensure that you experience better service and facilities on the occasion of your next visit.

We thank you sincerely once again for choosing The Ritz-Carlton, Seoul and we very much hope to welcome you again in the near future.
I wish you much happiness in the new year.



Yours Sincerely,

Bryan Yoon
Director of Sales & Marketing
bryan.yoon@ritzcarlton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,253 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bangkok
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 January 2014

Personalized arrival, escort to the room, excellent club canapés and drinks and a spacious room with super comfy bed. Club staff remembered our cocktails of choice and names...

Well done Ritz!

The only downside is the location which is good, not excellent.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michaelshoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan Y, Director of Sales at The Ritz-Carlton, Seoul - TEMPORARILY CLOSED, responded to this review, 2 February 2014
Dear Guest,


Thank you very much for choosing to stay with us at The Ritz-Carlton.

We are delighted to hear that you were satisfied with our services and facilities.
We will continue to do everything we can to provide better services and facilities and we look forward to welcoming you again to The Ritz-Carlton in the near future.

We wish you much happiness in the new year.


Yours Sincerely,

Bryan Yoon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed 24 January 2014

Can't say enough how much we enjoyed our stay at the Ritz Carlton. We received the amongst the best service we've had anywhere in the world. The staff couldn't do enough to make sure our needs were met and went out of their way to do so, extremely impressed.

The staff were accommodating when I requested to use the gym at night, they went and turned on all the equipment. We'd pre-paid our booking but had to cut our trip short by a few days, again, the staff went out of their way to ensure everything went smoothly even sending a mail to expedia so we could get a refund for the unused nights.

Location of the hotel is excellent and with so many food choices to taste traditional korean cusine. Room service is pricey but the food is good, with large portion sizes. Although given the sheer variety of food choices available a stones throw from the hotel I would recommend looking outside of the hotel plus at one third of the cost.

On my last trip to Seoul I stayed at the Grand Hyatt, an excellent hotel but cannot compare to the location and service at the Ritz Carlton. We will be returning to the hotel later in the year with our kids.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zhubooker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan Y, Director of Sales at The Ritz-Carlton, Seoul - TEMPORARILY CLOSED, responded to this review, 26 January 2014
Dear Guest,


Thank you very much for sharing your experience at The Ritz-Carlton, Seoul. Your comments are extremely valuable to us.

We will continue to do our very best to provide even better service in the future. We look forward to welcoming you here again, and promise to ensure that you have a healthy and relaxing time on all your future visits to The Ritz-Carlton, Seoul.


I wish you much happiness in the new year.



Yours Sincerely,


Bryan Yoon
Director of Sales & Marketing
bryan.yoon@ritzcarlton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 12 January 2014

I've been staying many times at the Ritz-Carlton and I would like to congratulate them on their sense of service. When you arrive, they will remember your name. The great Wontastic Kim will expedite your always expedite your check-in. The staff at the restaurant are also very effective and the food is always good.

It's the hotel that will go the extra mile for you. One example, last time, my travel agent messed up my reservation and the hotel was full when I arrived. The staff arranged me a different hotel in 15 minutes which was suiting my needs.

The only minus is that rooms are in need of a refresh and should have more lights.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nathanfromparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan Y, Director of Sales at The Ritz-Carlton, Seoul - TEMPORARILY CLOSED, responded to this review, 14 January 2014
Dear Guest,


Thank you very much for choosing to stay with us at The Ritz-Carlton.

We are delighted to hear that you were satisfied with our services and facilities.
We will continue to do everything we can to provide better services and facilities and we look forward to welcoming you again to The Ritz-Carlton in the near future.

We wish you much happiness in the new year.


Yours Sincerely,

Bryan Yoon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 6 January 2014 via mobile

Thank you The Ritz-Carlton, Seoul for an "AWESOME 4 days (our anniversary). This is a beautiful hotel service was Great, front desk & housekeeping, exceptional service from all employees. The Garden Restaurant breakfast was delicious. I will recommend and stay at this location again.

Stayed January 2014, travelled with friends
Helpful?
Thank 만중김
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan Y, Director of Sales at The Ritz-Carlton, Seoul - TEMPORARILY CLOSED, responded to this review, 7 January 2014
Dear Guest,


Thank you very much for choosing to stay with us at The Ritz-Carlton.

We are delighted to hear that you were satisfied with our services and facilities. We will continue to do everything we can to provide better services and facilities and we look forward to welcoming you again to The Ritz-Carlton in the near future.


Yours Sincerely,

Bryan Yoon
Director of Sales & Marketing
bryan.yoon@ritzcarlton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 6 January 2014 via mobile

On behalf of my family of 2 adults and 2 kids, I would like to say that we were very satisfied with this hotel and its services rendered. The staff is incredible friendly and helpful. I recommend you to add this hotel on your wish list to visit. You must go there!!!

Stayed January 2014, travelled with friends
Helpful?
Thank 병준송
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan Y, Director of Sales at The Ritz-Carlton, Seoul - TEMPORARILY CLOSED, responded to this review, 7 January 2014
Dear Guest,


Thank you very much for choosing to stay with us at The Ritz-Carlton.

We are delighted to hear that you were satisfied with our services and facilities. We will continue to do everything we can to provide better services and facilities and we look forward to welcoming you again to The Ritz-Carlton in the near future.


Yours Sincerely,

Bryan Yoon
Director of Sales & Marketing
bryan.yoon@ritzcarlton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 6 January 2014 via mobile

I stayed at the Ritz Carlton Seoul for the first time and I couldn`t have been more pleased. All staffs were pretty nice and I was very happy with my room including luxury amenities and huge window. I booked a rate that included breakfast, and I would highly recommend this. The sit down breakfast was plentiful and usually I wasn`t hungry until dinner time. This hotel is also very close to GangNam station where is well known for GangNam style.

Stayed January 2014, travelled with friends
Helpful?
Thank manjoongs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan Y, Director of Sales at The Ritz-Carlton, Seoul - TEMPORARILY CLOSED, responded to this review, 7 January 2014
Dear Guest,


Thank you very much for choosing to stay with us at The Ritz-Carlton.

We are delighted to hear that you were satisfied with our services and facilities. We will continue to do everything we can to provide better services and facilities and we look forward to welcoming you again to The Ritz-Carlton in the near future.


Yours Sincerely,

Bryan Yoon
Director of Sales & Marketing
bryan.yoon@ritzcarlton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Seoul - TEMPORARILY CLOSED

Property: The Ritz-Carlton, Seoul - TEMPORARILY CLOSED
Address: 120 Bongeunsa-ro, Gangnam-gu, Seoul 06124, South Korea
Region: South Korea > Seoul > Gangnam / Nonhyeon / Yeoksam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Seoul
#6 Spa Hotel in Seoul
#10 Romantic Hotel in Seoul
#11 Luxury Hotel in Seoul
#18 Business Hotel in Seoul
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Seoul - TEMPORARILY CLOSED 5*
Number of rooms: 375
Official Description (provided by the hotel):
The Ritz-Carlton, Seoul is located in Gangnam, the heart of Seoul’s business, culture and fashion. It is close to Korea’s World Trade Center, the shopping district of Itaewon and several top department stores, and the cultural neighborhood of Cheongdam-dong, bringing guests unparalleled levels of satisfaction whatever the purpose of their visit. Its classical, antique-style design is inspired by that of the 18th century Palace of Versailles, while its unique exterior, which soars upward light a series of steps, following the contours of the land on which it is built, has become one of Gangnam’s local landmarks. A newly opened entrance, offering access directly from Sinnonhyeon Station, along Bongeunsa-ro, has added still further to the hotel’s convenience. The Ritz-Carlton, Seoul contains 375 guest rooms of 10 different types, including 47 Luxury Suites and 75 Club Rooms. Its guest rooms with balconies offer inspiring views of the city and great opportunities to sunbathe and hold a variety of parties. The Presidential Suite, a previously winner of the Best Suite prize at the Gold Key Awards for hotel design, is a favorite among VIPS visiting Korea and offers the very best in state-of-the-art facilities and unparalleled comfort. Decorated with works by international masters including Pablo Picasso and Roy Lichtenstein, the Presidential Suite offers a unique chance to enjoy some of the 20th century's finest art.The hotel contains six restaurants and bars: All Day Fine Dining restaurant The Garden, Chinese restaurant Cheehong, Japanese restaurant Hanazono, Oksan Buffet, The Ritz Bar, and Ritz Deli, offering a wide variety of fine dining experiences. The Garden, located on the hotel’s lobby floor, is particularly well-known for its outdoor garden, bringing a touch of nature to the heart of the city. From late spring to autumn, The Garden is popular for outdoor barbecues and a variety of other parties and wedding ceremonies. ... more   less 
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Also Known As:
The Ritz-Carlton Seoul Hotel Seoul
Ritz Carlton Seoul
Seoul Ritz Carlton
Ritz Seoul

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