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“Great hotel but small room” 4 of 5 bubbles
Review of Grand Hyatt Seoul

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Grand Hyatt Seoul
Ranked #61 of 468 Hotels in Seoul
Certificate of Excellence
Level Contributor
93 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
“Great hotel but small room”
4 of 5 bubbles Reviewed 4 September 2014

The Grand Hyatt Seoul is located on the hills, not too far from Itaewon district.
There are some nice views.
It's a very large property with several restaurants and shops.

My king room had also a nice view (city, river, and swimming pool), but was quite small without any particular design. However the bed was comfortable.

Great service and great concierge services.

The outdoor swimming pool is very pleasant and quite large.

As for the food I had breakfast at Terrace restaurant where the choice is huge (buffet breakfast). Everything was delicious (one of the best breakfast I have ever experienced).

There is also a bar/nightclub with live music (JJ Mahonney), it you don't want to go outside of the hotel in the evening it's a nice place.

Overall it's a very nice hotel, but the standard king rooms are just OK.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review, 16 September 2014
Dear Guest,

We would like to thank you for staying at the Grand Hyatt Seoul and glad to hear that you enjoyed all of our services.

We hope to see you again on your next trip.

Best Regards,
Guest Experience Expert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Seoul, South Korea
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 September 2014 via mobile

Although the ammenties and view are unmatched,  I found the room dated and in need of renovation. The shower curtain had mold on the bottom, there was hair in the bathtub and the shower head had lime build up and in need of an update. There was no bidet. The carpet in the main room was worn and the hallway smelled of old food. I have to say I was excited to stay at the Grand Hyatt but unfortunately found myself dissapointed. In order for this hotel to be truly 5 star, some updates need to be made.

Stayed August 2014, travelled with family
Helpful?
1 Thank cicilove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review, 16 September 2014
Dear Guest,

We are glad to hear that you enjoyed the view and the services that we offered at Grand Hyatt Seoul. We also thank you for your constructive criticism as it will help us to improve our future guest experiences.

Thank you for your honest review and we hope that we have the opportunity to reintroduce you to our improved service at Grand Hyatt Seoul.

Best Regards,
Guest Experience Expert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 31 August 2014

Great hotel. Wouldnt go anywhere else in Seoul. It had a great lobby, great location in the heights of Seoul which gives the hotel amazing views of the city. The bar/club downstairs was upscale and a nice surprise - indoor and outdoor setting. We were told it was one of the best in Seoul, i could easily see why. The pool was amazing and the view from the gardens too. The room was nice and has a bonus there is also an indoor pool and jacuzzi. Seoul only has like 2 or 3 hotels with outdoors pools, and this is the best! The outdoor buffet by the pool was also amazing.

Stayed August 2014, travelled on business
Helpful?
Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review, 16 September 2014
Dear Guest,

First of all, thank you for choosing to stay at Grand Hyatt Seoul. We are very happy to hear that you enjoyed the view and the swimming pools our hotel has to offer. We work hard to maintain our facilities and to provide an indoor and outdoor experience, second to none. We are glad you had a great time during your trip.

We hope that you will choose to stay with us on your next visit.

Best Regards,
Guest Experience Expert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 31 August 2014

I've enjoyed this place over the years and the staff and service and spa are just fantastic. But the one missing ingredient that will keep me from coming back is the lack of Fox News as an offering for TV. I had thought with the departure of the lefty from the Board of Hyatt to go into the government that the chain would realize that most business travelers prefer Fox News ( not just the Sports Fox that the hotel carries) over CNN, and even worse, the Al Jazeera offering. As a business hotel, the staff needs to get with the program. I'll be back to the IHG hotels in Seoul like I did in Hong Kong all last week.

Room Tip: all the views are good. one side looks at Namsan and the other at the Han.
See more room tips
  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lonereignger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review, 4 September 2014
Dear Guest,

First of all, thank you for your constructive comments and compliments on our staff and service.

We are sorry to hear that you we did not meet your expectations. Please bear in mind that our guests come from all over the world, with a multitude of interests and preferences. However, thank you very much for bringing your comment to our attention.

We hope to see you again at Grand Hyatt Seoul again in the future.

Best Regards,
Guest Experience Expert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 30 August 2014

Have always liked this hotel but will likely not stay anymore. They refused to let a friend sit by the pool to have a conversation and refused us both entry even though I was staying here. It's too bad - this was my former hotel of choice in Seoul but all it takes is something like this to really throw you off wanting to continue supporting

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MiningIB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review, 4 September 2014
Dear Guest,

Thank you for your review.

First of all, we sincerely apologize for your unpleasant experience with us. Unfortunately, summer is a very peak period for our pool and we are required to limit the number of people in the area for safety to stay within our capacity limits. However, we thank you very much for sharing your experience. Your comments have been shared with our relevant department so such incidents does not happen in the future.

We hope that we may have the opportunity to serve you again in the future, and regain your confidence in Grand Hyatt Seoul.

Best Regards,
Guest Experience Expert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 28 August 2014

We stayed for 4 nights rooms were not huge but had everything you need. Good location, a walk down the long hill takes you to the bars and restaurants and it's not very much to get a cab back. Drinks in the lobby, whilst beautifully presented are expensive so it was a good job we stayed on Exec Floor which served canapes and cocktails early evening (even bubbly). The Concierge was very helpful in getting us on trip to DMZ at short notice but sadly the weather was against us so didn't get the chance to enjoy the massive pool outside (there is an indoor one too). Breakfast buffet was fabulous!

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheOldies186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Seoul, at Grand Hyatt Seoul, responded to this review, 4 September 2014
Dear Guest,

Thank you for selecting Grand Hyatt Seoul for your family visit.

We are glad to hear that you enjoyed the Club Lounge and the breakfast buffet at our hotel. Hopefully, the next time you visit the weather will be nicer since our pool is one of our most popular features. We are happy that you were satisfied and enjoyed your stay.

We hope to see you at Grand Hyatt Seoul again soon.

Best Regards,
Guest Experience Expert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paramus, New Jersey
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 27 August 2014

Stayed for 4 nights. Room was relatively small, but well-appointed. Staff was polite and very efficient. Breakfast and dinner buffets were very good and my daughter loved the indoor and outdoor pools. Hotel is located very near the main Itaewon area and is a short cab ride to the downtown area. The hourly hotel shuttles to Itaewon and Myeongdong were also very convenient. Overall, it's a great hotel and would definitely stay there again!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rubyp196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review, 4 September 2014
Dear Guest,

First of all, thank you for staying with us at Grand Hyatt Seoul.

Thank you also, for sharing your thoughts and comments. It was a pleasure to hear you refer to us as a “Great hotel” and that you and your family enjoyed the stay. We are pleased that our services and facilities left you with a favourable experience in Seoul.

We hope to see you back again soon.

Best Regards,
Guest Experience Expert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Seoul

Property: Grand Hyatt Seoul
Address: 322 Sowol-ro, Yongsan-gu, Seoul 04347, South Korea
Phone Number:
Region: South Korea > Seoul > Itaewon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Seoul
#22 Spa Hotel in Seoul
#28 Romantic Hotel in Seoul
#40 Luxury Hotel in Seoul
#48 Family Hotel in Seoul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Seoul 5*
Number of rooms: 601
Official Description (provided by the hotel):
Grand Hyatt Seoul, in the heart of the nation’s capital, is set amidst 18 acres of beautifully landscaped gardens at the foot of historic Mt. Namsan. Commanding breathtaking views of the Han River to the south and Mt. Namsan to the north, the hotel is only minutes away from the downtown commercial district and within walking distance of Itaewon, one of the city’s renowned shopping areas. The hotel is 70 minutes away from Incheon International Airport, 50 minutes from Gimpo Domestic Airport, 20 minutes from the Samsung-dong business hub, with most all of the city’s key districts within close proximity to the hotel.Hotel accommodations include 601 contemporary, luxuriously designed rooms and suites, using a selection of natural woods and fabrics to create a comfortable, residential ambience. The hotel hosts The Spa and Club Olympus recreation centre, a sanctuary of calm offering spa treatments, indoor & outdoor pools, tennis & squash courts and an ice skating rink.As a “multi-functional lifestyle destination”, cuisine plays a focal role at Grand Hyatt Seoul. The hotel boasts some of Seoul’s most magnificent 11 restaurants and bars, each showcasing its unique style and authenticity. ... more   less 
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Also Known As:
Grand Hyatt Seoul Hotel Seoul
Seoul Grand Hyatt
Hyatt Seoul
Seoul Hyatt

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