Taking the red-eye flight from Hong Kong, I arrived at the Grand Intercontinental at 6am in the morning. Knowing beforehand that this might cause a problem, my assistant requested for an early check-in and asked that the front-desk to be aware of my very early morning arrival. However, when I pulled up to the lobby I was met with a very sleepy and irritable front-desk that did not acknowledge my presence. I finally walked up to one of the receptionists and, without bothering to greet me, she used an exasperated tone to scoff at me in Korean and say "There aren't rooms available. How could you come so early and expect a room? Even if you requested an early check-in it's not until 10:30. There's nothing I can do. You'll have to wait."
Having been in flight all night, I was tired and exhausted but felt so humiliated by the first person I met in this hotel. I find this type of attitude and behavior unacceptable. Needless to say, this initial experience at the Grand Intercontinental Hotel dampened the remainder of my stay in Seoul and made me feel very unwelcome, though I was a paying guest. Had I known of the lack of training in front-desk staff, I would not have chosen this hotel. However, I thought that the Intercontinental brand would have ensured the highest level of service quality. For future trips to Seoul, I will be avoiding the Grand Intercontinental and opt for the Grand Hyatt or smaller boutique hotels with much better service.
- Official Description (provided by the hotel):
- Located in the heart of Seoul, the Grand InterContinental Seoul Parnas is an ideal place for business travellers thanks to the hotel's proximity to KWTC, COEX, CALT, DFS, department stores and theaters. Operating with 517 spacious rooms, the hotel has completed a 10 month project of lobby, restaurants and banquet halls to look more glamorous. The new Grand Ballroom, the largest and the most updated in Korea is perfect for any event, while exquisite cuisines await you in all five hotel restaurants. ... more less
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- Also Known As:
- Grand Intercontinental Seoul Parnas Hotel Seoul
- Intercontinental Seoul