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“Great location, excellent staff” 5 of 5 bubbles
Review of Lotte Hotel Seoul

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Lotte Hotel Seoul
Ranked #13 of 468 Hotels in Seoul
London
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Great location, excellent staff”
5 of 5 bubbles Reviewed 6 June 2014

The hotel is about 30 - 40 minutes depending on traffic from Gimpo airport. Its located right by City Hall with many shops and restaurants nearby. One of the main stations is a minutes walk from the hotel which takes you straight to the airport. There is also a bus thats direct to the airport thats just in front of the hotel.

We stayed in a club room which gives you access to the lounge for breakfast (a good selection of continental, cooked breakfast, dim sum and other Asian breakfast fayre (all of which were delicious), afternoon tea and cocktail hour (canapes during cocktail hour). Excellent food and drinks.

Room are large and had fantastic views over the city. It was well decorated and very comfortable.

The hotel is about 15 minutes walk to the Palace and then you can just wander around to see some of the other main sights around Seoul.

Great hotel, staff were fantastic and very helpful. Would definitely return.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Everlong08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 15 June 2014
Dear Everlong08,

Thank you for your detailed comment about staying with us. We are really glad to have your expriences and feedback. As you mentioned, our club lounge room is offered with breakfast, afternoon tea and cocktail hour as well so we could give you some more time to relax and enjoy even for short time. We hope you enjoyed these facilities and easy access to nearby entertainments a lot.

Thank you once again for your nice feedback. We hope to see you next time.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Rockport
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

This hotel is like a palace. The staff were extremely helpful, the room was spotless. The location of the hotel is very good for walking to restaurants and shopping.
Thank you for a wonderful experience!

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 14 June 2014
Dear Carol S,

We are glad to hear that your stay has been pleasant, and you enjoyed our location, facility.
Lotte Hotel Seoul will continue to provide most comfortable and exceptional service to our valued guest.
As you mentioned, Lotte Hotel Seoul is centrally situated with Lotte department store and Lotte Duty Free shop. Also, it is very close to downtown that our guests can easily reach Myeongdong, Dongdaumun and some of tourist attractions.

Thank you once again for your nice feedback. We hope to see you next time.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level Contributor
77 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

I booked this hotel based on the TripAdvisors reviews. I was not disappointed. I stayed here for four nights last week. We had airport pick up and the Lotte staff was waiting for us when we arrived at Incheon. The airport is an hour away from the city. All the staff were nice and had good knowledge of English. There are two subway stops on the same block as the hotel and a few more walking distance. Great location! We tell our drivers the name of our hotel and they know where it is. We stayed in the main building but would choose the new wing next time. My room looked tired and I didn't like the layout. It didn't function well. My co-worker's room is next door and his layout is reversed from mine but works better. The hotel overall is great. There's an escalator that goes downstairs to a lot of restaurants and shops. It's next door to the Lotte luxury mall. We booked a DMZ tour with a company on the 6th floor of the hotel. It was convenient that the our tour picked up and dropped off at the hotel. I highly recommend Lotte Seoul.

Tip: Contact Grace in the Lotte Los Angeles office and she'll make arrangements for you with a slight discount. Also, she can add airport transfers and breakfast vouchers. The breakfast voucher is 30,000 won in advance or 49,000 won when you get there.

By the way, the hotel--Lotte--is named after a character name Charlotte in Johann Wolfgang von Goethe's The Sorrows of Young Werther. You can find the book in the desk drawer and read it. The hotel is pronounced Low-Tay though.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cooknsew105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 5 June 2014 via mobile

Shuttle services from and to Incheon airport stop right in front of the hotel. It makes easy to stay this hotel. Every time staffs serve with a smile. Good location for shopping area was fantastic! The hotel was connected to Big department store includes amazing Duty free shop. I was so satisfied with staying at Lotte hotel for travel.

Stayed June 2014, travelled with friends
Helpful?
Thank sangwon l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 8 June 2014
Dear, 143상원이

We are happy to learn that your stay has been pleasant, and you enjoyed our location, facility.
Lotte Hotel Seoul will continue to provide most comfortable and exceptional service to our valued guest.
As you mentioned, Lotte Hotel Seoul is centrally situated with Lotte department store and Lotte Duty Free shop. Also, it is very close to downtown that our guests can easily reach Myeongdong, Dongdaumun and some of tourist attractions.

Thank you once again for your nice feedback. We hope to see you next time.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul, South Korea
1 review
5 of 5 bubbles Reviewed 5 June 2014 via mobile

Superb service and facility, kind staff and good quality acommodation. All makes this hotel one of the top hotels in Korea. New Wing needs renovation for rooms but their service covers all.
Especially Fitness Center is very awesome and stylish. I've never use shower booth in the room. Just go to sauna in Fitness. Make-up room in sauna was fantastic!!

Stayed June 2014, travelled on business
Helpful?
Thank ghddlrdlsrks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 8 June 2014
Dear, ghddlrdlsrks

Thank you for taking the time to post a reiview of our hotel. I am glad that you enjoyed your stay with us and delighted to learn that you were satisfied with our Fitness Center facilities.

I look forward to the opportunity of welcoming you back to Lotte Hotel Seoul in the near future.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
서울
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 June 2014 via mobile

Recommend this hotel for business!!
I stay this hotel for convention. They provide all facilities to the guest. And also It has very big shopping mall so that I can shop for presents for my family very easily. All staffs are very helpfull.
Don't worry if you not bring adaptor for your charger for cell i-phone and laptop. They are always waiting for you to lend it.

Stayed June 2014, travelled on business
Helpful?
Thank 찐찐2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 8 June 2014
Dear, 찐찐2

Thank you very much for staying with Lotte Hotel Seoul and sharing your opinion with other travellers on Trip Advisor.

It is good to hear that your stay was great with us and hope to visit us and have a great experience again in the future.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
서울
1 review
5 of 5 bubbles Reviewed 4 June 2014 via mobile

I stay this hotel for the fist time. And I'm really suprised to their service.The hotel staff are friendly and attentive.And also they are very accommodating with their guests. Especially I recommend to stay on Club Lounge level. The Lounge on 31F is awesome and stylish.

Stayed May 2014, travelled on business
Helpful?
Thank dkdkdjdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 8 June 2014
Dear. dkdkdjdk

I would like to thank you for your staying with us, It was our pleasure to have you at Club Lounge in Main Wing.

We are currently more putting our efforts on the general quality of room which is most important part of your comfort and relaxation along with the quality of service by consistently training our staffs for better attitude.

Again, thanks for your great attention on our hotel. Hope you visit us and have a great experience again. Thank you very much.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotte Hotel Seoul

Property: Lotte Hotel Seoul
Address: 30 Eulji-ro, Jung-gu, Seoul 04533, South Korea
Region: South Korea > Seoul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Seoul
#4 Romantic Hotel in Seoul
#6 Spa Hotel in Seoul
#11 Luxury Hotel in Seoul
#23 Family Hotel in Seoul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Lotte Hotel Seoul 5*
Number of rooms: 1120
Official Description (provided by the hotel):
Lotte Hotel Seoul, Korea's 5 star best luxury hotel, is conveniently located in the heart of Seoul's central business district near Myeongdong and features two hotels - Main Building and New Wing - boasting 1,120 guest rooms combined. Our Seoul hotel is easily accessible by public transportation. Additionally it is near the city hall and public offices, businesses and attractions for tourism such as Namdaemun market, Myeong-dong, Insa-dong, Gyeongbokgung and Deoksugung. Lotte Hotel Seoul is a perfect hotel of 5 star hotels in Seoul for your tourism providing luxurious accommodation options designed by 4 world's leading design firms. Also, it is the premier luxury hotel for inviting VIP clients such as national guests as New Wing operates a three-Michelin star restaurant, Pierre Gagnaire. Lotte Hotel is also preferred by many VIPs and leaders from different countries as Korea's representative hotel holding the largest number of international events and cultural festivals. Experience ultimate comfort and unbeatable luxury in the center of Seoul. Choose Korea's best hotel, Lotte, for your exclusive stay. ... more   less 
Reservation Options:
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Also Known As:
Seoul Lotte Hotel

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