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“Class act.” 5 of 5 bubbles
Review of Lotte Hotel Seoul

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Lotte Hotel Seoul
Ranked #13 of 468 Hotels in Seoul
New York City
Level Contributor
219 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Class act.”
5 of 5 bubbles Reviewed 19 August 2014

We spent 6 nights there in May 2014, in the new wing. The rooms and public spaces are comfortable and elegant. The service is superb. Korean hospitality makes you feel really special. , We had a Deluxe room which included breakfast and afternoon snacks in the club room. It was not expensive compared to most other luxury hotels. However the 9 restaurants are very expensive, but also very excellent. I would return to this hotel.

Room Tip: Choose a Deluxe room.
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PeterJNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 24 August 2014
Dear PeterJNewYorkCity,

Thank you for choosing Lotte Hotel Seoul. All of us at Lotte Hotel Seoul are very happy to hear that your experience staying in club floor room in the New Wing was pleasant. The pricing for our food and beverage could seem expensive, but we are trying our best to fulfill out guests' expectation so that guests can satisfy with their expense. We hope to see you soon when you visit Seoul next time. Thank you.

Warmest regards,
Front Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,089 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (234)
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English first
Barcelona, Spain
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 18 August 2014 via mobile

Business trip to Seoul.

Stayed in room on 28th Floor, with access to executive area.

Room very comfortabel, perhaps a bit coldly styled though but excellent quality bed, amenities.

Facilities in the hotel are very good, nice sauna, great golf driving range.

Will definitely come back in this hotel next time in Seoul.

Stayed July 2014, travelled on business
Helpful?
Thank Dragtstra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 19 August 2014
Dear Dragtstra,

Thank you for choosing Lotte Hotel Seoul during your recent visit to Seoul.

All of us at the hotel are glad to hear that you enjoyed your stay with us.
Lottehotel are happy to serve our guests with well-equipped rooms and hotel facilities.
Also, city-centered location is our No. 1 convenient feature we provide.
I appreciated for your review of Lotte Hotel Seoul and please visit us again in the future.


Warm Regards,
Front Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 18 August 2014

I've stayed at the hotel for 3 days, and it was really comfortable to stay there.
Staffs are really kind and their service was satisfying. Also I enjoyed having breakfast there,
since there are several restaurants to have breakfast. I will be willing to choose Hotel Lotte Seoul again.

  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JJJJJ45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 19 August 2014
Dear JJJJJ45,

Thank you JJJJJ45 for sharing your satying on Trip Advisor.

LotteHotel is greatful that you enjoyed the service and breakfast as well.
At the moment, the hotel putting lots of effort to make better service and facilities so
it could have touched your staying last time here.

We really hope to welcome you soon in Lotte Hotel Seoul.
And Lotte will give you more touchable memory once again.

Thank you.

Best Regards
Front Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surabaya, Indonesia
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

We stayed here during the summer holiday.

First, we book the superior room. Once checked in, we were surprised with the size of the room. The superior room is about the same size as a typical budget hotel. So then we chose to upgrade to Deluxe room, and wow does it make a difference.

Deluxe room has a separate (separated by curtain) working area desk and a small walk-in closet.
The view also better, the superior room has parking lot view and the deluxe has city-hall + mountain view.

Room is well renovated and well stocked for our needs. This hotel really fulfills all the standards of a 5 stars luxury hotel.

However, there is one aspect where this hotel really exceed our expectation, it's the service given by the hotel staffs. From the moment you stepped off the taxi until you are settled in your room, there is an endless attention from the staffs. It is one of the best service I have ever experienced. The staffs really go the extra mile to attend our needs.

If I ever visit Seoul again, this hotel will be the obvious choice for my stay.

Room Tip: Upgrade to deluxe room.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank JL_epicurean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 19 August 2014
Dear JL_epicurean,

Thank you in advance for sharing your experience at Lotte Hotel on Trip Advisor.

We are really glad that you enjoyed especially our service from the entrance to the room.
Lotte Hotel is always trying our effort to make the customers feel comfortable and be well- treated. As you experienced, Lotte Hotel Seoul has many of benefits which is location,
service and facilities as well.

Hope to welcome you soon once again and make the another great memory here.

Thank you

Best Regards
Front Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

This is a hotel with a perfect location to shopping in Myeongdong. Lotte Department store and the Lotte Duty free shop just downstair. There were two tower of this hotel. One was Main Building and the other one was New Wing. According to the info online, they said the Main Building was with new decoration. Therefore I choose the Main Building to stay, I don't know if it is true or not. Anyway, the room was in modern decorated as expected. The sanitary is good, it's very clean. The room was with a luggage store up area, it's was very nice. Inside the room you can found a mobile phone that offer by hotel. However the room was a bit small. And I also found it was quite difficult to select the room type during booking. It was because they got too many styles and level of room types. The photo of the room that show on their website will make very confuse. I believe they have some rooms didn't re-decorate yet. When you do the booking it's better to make sure and confirm this with your agent or the hotel. Because I read that some traveller got this problem before. Anyway, it's a good hotel to stay with good service and I will consider to stay again in the next time when I visit Seoul.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Cityflyer418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 17 August 2014
Dear Cityflyer418,

Thank you for staying with us and taking a valuable time to post a review on Trip Advisor.
We appreciate your valuable feedback.

You liked the central location which allows our guests enjoy the heart of Seoul.
Lotte Hotel Seoul is located on the middle of Seoul and connected to the Subway Station, Lotte Department Store, Myeongdong Street and many tourist attractions. It is very convenient for our guests to enjoy Seoul. We are training our staff to always provide our guests with great service by showing good attitude.

Thank you very much for staying Lotte hotel Seoul again.
I hope your previous stay and experience will bring you back to our hotel.

Best Regards
Front Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 13 August 2014 via mobile

First time to have family trip to Seoul, so location and room size is our first consideration. Lotte's location is perfect if you like to stay in the center of city, it's very convenient, next to subway station, a department store with a big supermarket, and major shopping area. It's close to many tourist spots by taxi. Also airport shuttle will stop right at hotel. Room size (main building) is one of biggest in town, but only comes with queen size bed or 2 twin (that's the only complaint, though know beforehand ). Room is also clean and in good condition, comes with good toiletries from Molten Brown. Like to also mention there is a very nice bakery shop at lobby, perfect if you don't have included breakfast. Concierge is quite helpful, though not the best for this hotel class, good enough anyway. Overall very happy and will come back in a few months time.

Stayed April 2014, travelled with family
Helpful?
2 Thank Dave_HKtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, 17 August 2014
Dear Dave_HKtraveller,

Thank you in advance for sharing your experience on Trip Advisor!

It was hornorable to have your opinion to grow up for us. As you mentioned our room
is tidy and clean as our staff try their best to put the customer on the best condition.
Also the location of the hotel was really convinient to reach anywhere you are looking for.
LotteHotel is putting more effort to make better environment for all of our guests.

Thank you once again.

We are looking forward to welcoming you in near future!

Best Regards
Front Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taiwan
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 11 August 2014

Stayed at Lotte during August 2014. The hardware of the hotel was ok, your average run of the mill type hotel like Hyatt, Westin, Marriot but a bit nicer in some points. The bathroom was super nice and the room size was ok.
My grunt with this place is the service. Arrived with a big group of 30 ppl and they tried to put all of us in separate floors and even family with young kids in two different floors! Had to really make a scene to settle it. Banquet dinner was awful, food portion is so small and hotel insisted on serving beef dishes while we made it clear that over half the people did not eat beef. Most of us went back hungry and went out for instant noodle. On one of the mornings the buffet breakfast was full and had a 30+ minute wait!
Overall I think service really needs to improve.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Evee0725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lotte Hotel Seoul

Property: Lotte Hotel Seoul
Address: 30 Eulji-ro, Jung-gu, Seoul 04533, South Korea
Region: South Korea > Seoul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Seoul
#4 Romantic Hotel in Seoul
#6 Spa Hotel in Seoul
#11 Luxury Hotel in Seoul
#23 Family Hotel in Seoul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Lotte Hotel Seoul 5*
Number of rooms: 1120
Official Description (provided by the hotel):
Lotte Hotel Seoul, Korea's 5 star best luxury hotel, is conveniently located in the heart of Seoul's central business district near Myeongdong and features two hotels - Main Building and New Wing - boasting 1,120 guest rooms combined. Our Seoul hotel is easily accessible by public transportation. Additionally it is near the city hall and public offices, businesses and attractions for tourism such as Namdaemun market, Myeong-dong, Insa-dong, Gyeongbokgung and Deoksugung. Lotte Hotel Seoul is a perfect hotel of 5 star hotels in Seoul for your tourism providing luxurious accommodation options designed by 4 world's leading design firms. Also, it is the premier luxury hotel for inviting VIP clients such as national guests as New Wing operates a three-Michelin star restaurant, Pierre Gagnaire. Lotte Hotel is also preferred by many VIPs and leaders from different countries as Korea's representative hotel holding the largest number of international events and cultural festivals. Experience ultimate comfort and unbeatable luxury in the center of Seoul. Choose Korea's best hotel, Lotte, for your exclusive stay. ... more   less 
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Also Known As:
Seoul Lotte Hotel

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