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“Great Location” 4 of 5 bubbles
Review of THE PLAZA Seoul, Autograph Collection

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THE PLAZA Seoul, Autograph Collection
Ranked #23 of 469 Hotels in Seoul
Certificate of Excellence
Prince George, Canada
Level Contributor
194 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Great Location”
4 of 5 bubbles Reviewed 18 May 2014

We stayed for 3 nights and we fully enjoyed this hotel. The location was perfect to be able to walk to most of the places we wanted to see. The service was excellent by both the desk staff and the concierge desk, and also the bell boys were amazing! There is also a lounge in the basement that was expensive, but again the service was perfect!
The rooms are really funky. the bed was in the middle of the room so the layout was not the best for space, however the great view and the amenities of the room made up for it.
The beds were a little hard, but it didn't affect my quality of sleep.

Room Tip: Get a room facing City Hall for the best view
See more room tips
  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GTH275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review, 27 June 2014
Dear GTH275,

Thank you for staying at THE PLAZA!
At the same time, I would like to appreciate your compliment to our staff members from front desk, concierge, bell desk and lobby lounge! We always strive to make our guests even more comfortable and pleasant. I am happy to know that you experienced our true level of serivce.
The main design theme of our Deluxe Rooms is the vibrant “urban view.” In particular, the Deluxe Double Room type is accentuated by the bold and unconventional location of the bed. Centered in the middle of the room and facing the window, guests will be pleasantly stunned and captivated with the unique viewing experience.

I hope to welcom you back in the near future.

Sincerely yours,

Shigeru Tamura
Hotel CS Innovation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,228 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
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  • Chinese (Simplified) first
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  • French first
  • German first
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English first
Boston, MA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 May 2014 via mobile

We visited Seoul in late April and stayed at the Plaza for 4 nights. This is a great hotel - located right in the center of Seoul next to City Hall and with easy access to palaces and tourist areas such as Insadong, as well as shopping. The rooms are quite comfortable - very high-tech especially the toilets - and service is excellent! The highlight is the fitness center and health club - though located in the next building, it is amazing, with pool and exercise rooms having sweeping views of downtown Seoul. We took fitness classes in Korean which were really awesome! The hotel also has a really cool lounge which is fun at night (try the frozen Kirin) and easy underground access to subway as well as a passage with a very nice shopping center underground that goes all the way to Myeongdong. Great to have if it's raining out!
The meals in the hotel were very expensive especially for Seoul so we don't recommend eating there - with the notable exception being Eric Kayser, a Parisian bakery in the basement with excellent coffee and pastries and sandwiches for lunch! However there are plenty of excellent places in reasonable proximity, especially in the Seoul Finance Center where there are many nice restaurants for dinner at reasonable prices.
All in all, an excellent choice while in Seoul which we would highly recommend.

Stayed April 2014, travelled with family
Helpful?
3 Thank MisterMBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review, 7 July 2014
Dear MisterMBoston,

Thank you very much for visiting us and sharing your precious comments.
I am happy to hear that you seem to have experienced our true level of service and enjoyed your stay with us!
As you mentioned, our location is almost perfect to access to various attractions in Seoul, especially it is connected to Sogong underground shopping center so that our guests can easily reach to Myungdong through it. Also, Plaza Fitness Club has a great city veiw since it's on 15~18 Fl. in an annex building. I am glad to know you enojoyed fitness class in there.

MisterMBoston, thank you for highly recommending us!
We look forward to welcoming you in the near future.

Sincerely yours,

Shigeru Tamura
Hotel CS Innovation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, TX USA (near Houston)
Level Contributor
110 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 13 May 2014 via mobile

Great hotel.

From what I can tell the room rate average for downtown Seoul but still pricey!

Room has huge tv, all amenities, control panel for everything in room (lights/curtains/etc). All too notch stuff no dissapoint mouth room.

Breakfast buffet very nice. Staff offers help the minute they see you.

No complaints of any kind but again at this price better be perfect!

Stayed May 2014, travelled on business
Helpful?
1 Thank JKK123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review, 25 June 2014
Dear JKK123,

Thank you for staying with us and shaing your precious comment.
We are happy to hear the possive comments from you on the room facilities, breakfast buffet, and staff. We always try to be more than perfect to all of our guests, but it is very unfortunate that we couldn't show you our true level in this time.
We hope that we could have another chance to welcome you and provide our true level of service in the near future.


Sincerely yours,

Shigeru Tamura
Hotel CS Innovation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

While I am usually quite good at finding faults the Plaza really delivers. Perfect location in the heart of the city with direct access to the subway and an own stop for the ICN airport express shuttle bus. Plushy carpets, good linens and black-out curtains ensure great sleep. Wifi is free (a lot of 5* properties could learn from the Plaza in this respect) and with acceptable speed. Nespresso machine in the room also scored extra points with me. Nice bathrooms with rainforest shower, bathtub and Japanese super-toilet. Unfortunately the rooms are not very big (I had a premier suite which was ok but apparently the deluxe rooms are a bit small).

The only thing that really made me a bit angry was the mini-bar prices: why should I pay almost 10 USD for a beer? Mini-bar should be complimentary at a 5* property with such room rates!

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tiger015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review, 25 June 2014
Dear Tiger015,

Thank you very much for staying with us and share your comment.

I am glad to learn that you had enjoyed our room facilities, amenities, and the convenient location. All of our hotel rooms have rainforest shower and bidet(Japanese super-toilet) and are provided 3 different flavors of Nespresso capsules per night.

We look forward to welcoming you again at THE PLAZA in the near future.

Thank you.

Sincerely yours,

Shigeru Tamura
Hotel CS Innovation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Curzay-sur-Vonne, France
Level Contributor
99 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 12 May 2014 via mobile

I stayed at The Plaza Hotel for 4 nights in Seoul. I shared a great experience here. The FO staffs were friendly, helpful and pleasant. Reception area and lobby lounge were classy and fabulous. My room was spacious, clean and convenient with amazing city view. Bathroom didn't have bathtub, but wall glass tunnel. So comfortable and luxury. The indoor swimming pool was big and natural with view from above. So lovely. The food here was good, but I suggest you go out for dinning, because there are many other restaurants with reasonable price.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ggodoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review, 26 June 2014
Dear ggodoa,

Thank you very much for sharing comments about your recent stay with us.

We are very proud of our staff members & facilities and I am glad you found them to be pleasing. Especially we are located in the center of Seoul so, our guests can enjoy great city view from the guest room. A premier suite and executive suite types have both rain forest shower booth and a bathrub. I would like to recommend you to experience those room types too on your next visit.

I hope to welcome you in the near future.

Sincerely yours,

Shigeru Tamura
Hotel CS Innovation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luzon, Philippines
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 May 2014 via mobile

We been to different countries and different hotels but the plaza seoul stand out from elegant lobby, luxurious room, to excellent service. We do really appreciate ms michelle from the concierge she doesnt only answer our question but explained us in detail to maximize our stay in korea. She's very helpful in everyway. Mostly koreans werent exposed to english but Michelle is different she speak with class and quality.*ann ferrer*

Helpful?
Thank Jayannferrer
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review, 25 June 2014
Dear Jayannferrer,

Thank you very much for staying at THE PLAZA and sharing the encouraging comment on our facilities, service, and staff especially on Michelle.
I will share your comment with Michelle and this must give her lot of motivation and encouragement.

Once again, thank you very much and I hope to welcome you again in the near future at THE PLAZA.

Sincerely yours,

Shigeru Tamura
Hotel CS Innovation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Singapore, Singapore
Level Contributor
88 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

An excellent hotel, we loved it. Here are a few highlights:

1. Service: Great service levels, used the concierge to help us with a restaurant booking, no trouble at all.

2. Location: Walking distance to most major landmarks in downtown Seoul - the palaces, Insadong, Myeongdong, Namdaemun. More than enough to see in a week's visit. It's directly linked to the City Hall subway and even the KAL airport limosine service stops right in front of the hotel. It is located near convenient stores, Stabucks, and Dunkin Donuts for breakfast too.

3. Room: Bed and pillows were really comfy. Quality Hermes toiletries. Our room had a view of the City (attached).

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TeddyJeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review, 26 June 2014
Dear TeddyJeannie,

Thank you for highly recommending THE PLAZA!
I am very happy to hear that you had a true 'PLAZA' experience; great service levels, location, and comfy room. I wish you have good memory of Seoul too.

We hope to welcome you and serve you on your next visit to Seoul!

Sincerely yours,

Shigeru Tamura
Hotel CS Innovation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about THE PLAZA Seoul, Autograph Collection

Property: THE PLAZA Seoul, Autograph Collection
Address: 119 Sogong-ro, Jung-gu, Seoul 04525, South Korea (Formerly THE PLAZA)
Region: South Korea > Seoul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Seoul
#10 Spa Hotel in Seoul
#15 Romantic Hotel in Seoul
#16 Family Hotel in Seoul
#18 Luxury Hotel in Seoul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — THE PLAZA Seoul, Autograph Collection 5*
Number of rooms: 410
Official Description (provided by the hotel):
In Nov. 2010, THE PLAZA, the newly renovated hotel features aesthetic interior designs, impeccable personalized customer service, and ultimate convenience for conducting international business. Ideally located in the heart of downtown Seoul, THE PLAZA is optimized for business convenience with free internet service. ... more   less 
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Also Known As:
The Plaza Hotel Seoul

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