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“Great Business Hotel on the Decline”

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Mercure Seoul Ambassador Gangnam Sodowe
Ranked #79 of 552 Hotels in Seoul
Reviewed 17 September 2013

From opening day, this business or boutique hotel has been my favorite in the area for its value and cleanliness, but the service is declining probably due to the full consistent occupancy. Also, this hotel is not that comfortable as a comprehensive hotel and not adequate for families or peace and quiet.

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank BizTravelHawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Office Ma... K, 프론트 매니저 at Mercure Seoul Ambassador Gangnam Sodowe, responded to this reviewResponded 21 September 2013

Thank you for taking the time to tell us about your experience at the Mercure Seoul Ambassador Gangnam Sodowe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Jenna JUNG
Asst. Front Office Manager
Mercure Ambassador Gangnam Sodowe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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405 - 411 of 803 reviews

Reviewed 15 September 2013

Located in walking distance from the center of Gangnam District and 50 meters from Metro station a very good choice for the leisure traveller and the businessman, not for family with kids. Very clean, food is ok the price fair. I would go again

Stayed: September 2013, travelled on business
1  Thank ArisWon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Office Ma... K, 프론트 매니저 at Mercure Seoul Ambassador Gangnam Sodowe, responded to this reviewResponded 21 September 2013

We very much appreciate your comments on Tripadvisor site regarding your stay at the Mercure Seoul Ambassador Gangnam Sodowe. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to welcome you again here in the near future.

Sincerely,

Jenna JUNG
Asst. Front Office Manager
Mercure Ambassador Gangnam Sodowe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013

The hotel is located in front of Yeoksam station exit 4 so it is quite convenient. From ICN airport take the 6020 bus. Coex convention center is 2 stations only by subway from the hotel. Breakfast is good and suits for international customers. Many restaurants within walking distance.
The major drawback is the location far away from Seoul downtown. For sightseeing, you will need at least 30 minutes to reach the palaces.

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank amexGosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Office Ma... K, 프론트 매니저 at Mercure Seoul Ambassador Gangnam Sodowe, responded to this reviewResponded 14 September 2013

We very much appreciate your comments regarding your stay at the Mercure Seoul Ambassador Gangnam Sodowe. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to welcome you back soon here at Mercure Seoul.

Sincerely,

Jenna JUNG
Asst. Front Office Manager
Mercure Ambassador Gangnam Sodowe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013

fair to stay but too expensive and not quite suitable for 5 stars hotel.
services from Front desk doesnt look friendly at all without smile greeting and very informal greeting and have to do can see from their face.
rather stay in other 4stars hotel nearby

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Benjamin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Office Ma... K, 프론트 매니저 at Mercure Seoul Ambassador Gangnam Sodowe, responded to this reviewResponded 14 September 2013

Thank you for taking the time to tell us about your experience at the Mercure Seoul Ambassador Gangnam Sodowe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Jenna JUNG
Asst. Front Office Manager
Mercure Ambassador Gangnam Sodowe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank luxcom
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Front Office Ma... K, 프론트 매니저 at Mercure Seoul Ambassador Gangnam Sodowe, responded to this reviewResponded 13 September 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 September 2013

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Ajinwun
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Front Office Ma... K, 프론트 매니저 at Mercure Seoul Ambassador Gangnam Sodowe, responded to this reviewResponded 13 September 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 September 2013

  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank PacificGreatCircle
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Front Office Ma... K, Front Office Manager at Mercure Seoul Ambassador Gangnam Sodowe, responded to this reviewResponded 10 September 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Seoul Ambassador Gangnam Sodowe

Address: 10, Teheran-ro 25-gil, Gangnam-gu, Seoul 06132, South Korea
Phone Number:
Region: South Korea > Seoul > Gangnam / Nonhyeon / Yeoksam
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #79 of 552 Hotels in Seoul
Price Range: £66 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Seoul Ambassador Gangnam Sodowe 4*
Number of rooms: 288
Official Description (provided by the hotel):
Mercure Ambassador Gangnam SODOWE is located in the heart of the business and fashion center of Gangnam. It is the first mercure hotel in Korea. This modern deluxe hotel has 288 rooms, and offer exclusive services for our guests, such as a fully-equipped sauna and gym, a business center, a family center, and many high quality dining, lounge and bar options. ... more   less 
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