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“Experience Gangnam Style”

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Mercure Seoul Ambassador Gangnam Sodowe
Ranked #73 of 472 Hotels in Seoul
Dubai, United Arab Emirates
Level Contributor
313 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
“Experience Gangnam Style”
Reviewed 22 February 2014

The hotel is very well located, take bus 6020 to the hotel, it will cost you 15.000 KRW and you can purchase that bus ticket at the airport, when returning to the airport the hotel can arrange it for all the same price, do not take the train / subway, it is very inconvenient. Booked the Executive Club Room, it was at level 20 / 21 floors, 21st floor is the SKYBAR. The Skybar is a wonderful place to gather with friends, good price for value. Executive Club members enjoy benefits such as complimentary breakfast / Internet / Happy Hour / Fitness-Center-Access / Sauna & Jacuzzi / Drink at the Cafe at the lobby and much more. It is very modern and state of the art, it is more for the younger generation, stayed at the Hilton & Ritz Carlton but strongly believe that those hotels are for people 50+ and when doing work-out or heading into a sauna I would like to gather around with people below that age-group. Also what I liked about the Mercure Ambassador Seoul: not only it's central location, but the people who actually make the environment. There is a Starbucks near the hotel, don't go to that one, full of old people and not fun at all, if you would like to make new friends and socialize get to Gangnam station, there are plenty of coffee-shop-atmospheres. Will stay at the Mercure Ambassador Seoul again, but there are also some disadvantages about the fitness center & shower facilities: the towels are too small, after shower you can hardly dry your body and you may need to take 4-5 towels at one time, which is def not economical, they should offer bigger towels. At the shower-area, there is no place to hang your towel, so I thought about hanging it around my neck, but than: how to take a shower? The fitness machines are very annoying: it is not possible to place your phone / water / towel anywhere and in case you are in the middle of the work-out and feel thirsty / feel like being in the need of a towel and you press the the "Pause" button the whole work-out-summary will disappear and you have to start again from 0. Will stay there again, great price for value, booked it through my Emirates National Bank of Dubai Credit Card. Personally I rather prefer Carlson Group, but there is no Carlson Rezidor Hotel in South Korea yet, so Accor SA (French brand) is also a good choice. Breakfast was pretty good, even had salmon fish, a lot of healthy stuff, everybody very friendly and supportive. It is suitable for business, couples, families, friends and solo as well. The only thing I don't like about Mercure Hotels is Roger Mair.

  • Stayed February 2014, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank SQUALO85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Office Ma... K, 프론트 매니저 at Mercure Seoul Ambassador Gangnam Sodowe, responded to this review, 26 February 2014
Warm greeting from Mercure Ambassador Gangnam Sodowe!

We very much appreciate your comments regarding your stay at the Mercure Seoul Ambassador Gangnam Sodowe. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
However, the comments concerned fitness & shower area, we will discuss it with concerned department and try hard to make improvement on that issues.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Jenna JUNG
Asst. Front Office Manager
Mercure Ambassador Gangnam Sodowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Emeryville, California
Level Contributor
94 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 9 February 2014

I stayed here for two nights on a quick business trip to Seoul. Professional staff, made me feel extremely welcome. Like many Asian hotels, a hip and happening roof top "Sky Bar" was a great place to relax with colleagues after a long day of business. Really speedy internet was complimentary as was a full made to order breakfast or buffet.
Definately will stay here on my next trip. Close to Gangnam.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 February 2014

Just because i wanted to see how gangnam like, i booked this hotel which is in the middle of gangnam area. The hotel rooms alley is dark, the room is small - but overall i had a good sleep. The check-in process is fast even though there were many guests during that time. What i didn't expect, we need to pay extra only for using the gym. Nevermind, we chosed not to used it and excercise by walking around gangnam. On the plus, it's very near with shuttle bus to the airport.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank artmanus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Office Ma... K, 프론트 매니저 at Mercure Seoul Ambassador Gangnam Sodowe, responded to this review, 11 February 2014
Warm greeting from Mercure Ambassador Gangnam Sodowe!

At first, thank you so much for your recent stay at Mercure seoul as your accommodation choice in Seoul and the feedback left on Tripadvisor site.
We appreciate very much for the comment you have left, however, I think that there was a miscommunication between you and our staff. We do not charge for using the fitness center only we charge for using the sauna. We apologize sincerly for the inconvenience caused to you.

Thank you again for your stay and your valuable comment.

We all look forward to welcoming you soon here at Mercure Sodowe.

Best regards,

Jenna JUNG
Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 January 2014

We checked into the hotel early and was told we needed to pay $75 dollars extra. So we did. However, I found this rude because if we were to check in early at any other hotel they would allow us to as long as the room is available. If not, no big deal. This hotel had the room available, yet they were not going to offer us the option to check in. We decided to pay the early check-in fee anyway but I thought this was very rude. No one helped us carry our luggage up into the rooms, no offer of any sort of help at all. Hotel room was small and no room to open our luggage. Only upside to everything was the room was clean and modern. Overall, I was not happy with my stay here and will not be returning!!!

Room Tip: Avoid if possible
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  • Stayed January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank nheeeeeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Office Ma... K, 프론트 매니저 at Mercure Seoul Ambassador Gangnam Sodowe, responded to this review, 31 January 2014
Warm greeting from Mercure Ambassador Gangnam Sodowe!

Thank you for taking the time to tell us about your experience at the Mercure Seoul Ambassador Gangnam Sodowe. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Regarding the checking in procedure, we should follow the hotel policy for early checking in , however we could have been more flexible and should have given you full explanation and furthermore we had to help you to carry out the luggages for you. But we failed to make you satisfied. I have trained all front office staff with concerned subject to avoid same mistakes again.
I sure that we will improve the service for our valued guests.

We appreciate very much for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Jenna JUNG
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
49 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 January 2014

Near the Yeoksam Underground Station, 10 minutes from Gangnam, very good business hotel.
Personal very kind and helpfull. Rooms stilish and confortable, but a little small.
Good hotel value, but a little expensive (even if impressive...) breakfast.
North facing rooms have a very nice view, while south facing almost none at all...

Room Tip: North facing, high floor rooms.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Francesco P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dipolog, Philippines
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 January 2014

Mercure is a business hotel which is in the Gangnam business area of Seoul. We stayed for a couple of days for a ski trip and not a business trip. Everything worked out fine since the tour agency picked us up in the morning and brought us back to the hotel at night. Rooms are nice european (small) style rooms. Cleaning staff are very efficient and very courteous. Front desk staff speak very good english and can help you with almost everything. Restaurants abound within a 100 meter radius. I visited three convenience store within a minutes walk from the hotel. Subway station is right around the corner and there are several shops there as well including my favorite donut shop. Gangnam station (1`stop) and Myeongdong station (around 20 stops) which have bigger shopping areas are in the same line so you do not have to transfer trains.

Room Tip: Choose a higher floor for better views.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Albert199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Seoul Ambassador Gangnam Sodowe

Property: Mercure Seoul Ambassador Gangnam Sodowe
Address: 10, Teheran-ro 25-gil, Gangnam-gu, Seoul 06132, South Korea
Phone Number:
Region: South Korea > Seoul > Gangnam / Nonhyeon / Yeoksam
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #73 of 472 Hotels in Seoul
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Seoul Ambassador Gangnam Sodowe 4*
Number of rooms: 288
Official Description (provided by the hotel):
Mercure Ambassador Gangnam SODOWE is located in the heart of the business and fashion center of Gangnam. It is the first mercure hotel in Korea. This modern deluxe hotel has 288 rooms, and offer exclusive services for our guests, such as a fully-equipped sauna and gym, a business center, a family center, and many high quality dining, lounge and bar options. ... more   less 
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