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“Good hotel for the price, except for some smoking people”

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Ibis Ambassador Seoul Insadong
Ranked #57 of 500 Hotels in Seoul
Certificate of Excellence
Reviewed 5 June 2014

Beds were very comfortable, hotel situated in interesting 'old historical' Insadong area, view from room OK, very good facilities available (including hot bath, massage chairs in washing machine room, washing machines and dryer, kettles in room, gym etc). However there was a big problem with some hotel clients smoking in their rooms, when it was supposed to be a non-smoking room in non-smoking hotel. Some people had their doors open to let the smoke out into the corridor. I strongly suggest that hotel staff have to check and walk along each floor during evening times (a few times between 6-10pm) to check that hotel patrons are not smoking, and to please remind people when they check in that it is a non-smoking hotel and where they can smoke if they want to (ie outdoor area). Another issue (but not major issue) is that it would be good if the hotel staff can let people know when they check-in about the free hotel bus shuttle service which goes to different parts of Seoul and/or to make this more obvious by a leaflet/sign in the room. We didn't know about this until we had checked out of the hotel. Other than the smoking issue, I enjoyed my stay at the hotel.

Room Tip: Include free shuttle bus service information in the rooms, to check clients do not smoke in their ro...
  • Stayed: May 2014, travelled with family
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Review collected in partnership with Ibis Hotels
1  Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis-Seoul-GM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 17 June 2014

Dear C C,

Thank you for staying at our hotel, ibis Ambassador Seoul Insadong and sharing your valuable feedback with us.

We are glad to hear that you are satisfied with the facilities that we provide and other surrounding environments of our hotel.

However, we are sorry for the inconvenient situation that you experienced with the smoke. As you mentioned, we will check and patrol regularly to prevent arising of similar problems.

We will also inform more detailed and useful information for our customers and display the information where the customers can easily find.

On behalf of our team members, I would like to extend our very best wishes and look forward to see you in the near future.

Best Regards,

YeonSoon Song/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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343 - 349 of 875 reviews

Reviewed 5 June 2014

I stayed here 5 nights and loved it! It was my first time to Asia and I was told that the rooms are small. I was pleasantly surprised with my room, especially the bed. I am 5ft11 so it was nice and comfy for me. The location is great! In walking distance to Myeongdong, Palace and Insadong is known for traditional souvenirs.

Breakfast buffet was very westernised, very yum.

The staff were amazing! Excellent service. I can't remember his name, I think he was a duty manager but he organised a taxi to take us out to the border at the cheapest rate. Another staff member ran down the road to fetch us a taxi (even though we said no). Just a great and friendly team.

There was also a beautiful lady dressed in what i assume is traditional Korean attire who spoke excellent English so no worries about being lost in translation.

Be warned the spa bath is a naked bath, I was shocked when I walked in with my togs. Also, if you need a bit of R&R go down to the laundry they have massage chairs down there.

LOVED the Wi-fi it had awesome connection and meant I could get some work done and keep in touch with family.

Can't wait to come back!

  • Stayed: May 2014, travelled on business
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2  Thank Hali09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis-Seoul-GM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 12 June 2014

Dear Hali09

Warm greetings from ibis Ambassador Seoul Insadong!

We are extremely happy to hear that you satisfied and enjoyed staying at ibis Ambassador Seoul Insadong. And thank you so much for sharing your wonderful experience with other tourists on tripadvisor.

With good surrounding conditions of the hotel, all of the ibis Ambassador Seoul Insadong staffs keep strive to serve better with warm, friendly and honest service. Meeting the expectations of our customers is a great achievement of our team members.

Once again thank you for giving us a chance to serve you and make you satisfy with our hotel and service.

We look forward to see you again in the near future.

Best Regards,
YeonSoon Song/General Manager

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Reviewed 29 May 2014

we stayed here for 4 days. Easy to find souvenir around. The room is clean and nice. their bathroom quite small but compact. They do provide hairdryer & complete toiletries. Self service laundry is available at guest lounge including the detergent and massage chair. the gym & swimming pool also well maintenance. You can choose the tour with this hotel also. they also provided shuttle bus at certain place to hotel. their staff can speak English very well. this hotel near to some attraction palace, just a walking distance about 10 minutes. Subway also nearby ( around 10-15 minutes walking distance). This hotel is surrounded by mini market/convenience store. However, its not easy to find this hotel at the first. if you need a taxi, make sure you asking the receptionist to get one for you. overall, we enjoy our stay here. the staff is really helpful & friendly.

  • Stayed: May 2014, travelled as a couple
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1  Thank lelyJohor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis-Seoul-GM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 12 June 2014

Dear Iely Johor johor

We appreciate your valuable comment regarding your stay in our hotel, ibis Ambassador Seoul Insadong.

It is so wonderful to know that you are satisfied with our hotel and our service. Be beyond the expectations of our valuable customers, all of our ibis Ambassador Seoul Insadong team members will continue to strive to provide high quality service.

To prevent the customers’ confusion about the location, we will update proper and detail information of the hotel.

We want to take a moment to thank you again, for selecting our hotel and leaving us great feedback.
We look forward to serve you soon in the near future.

Best Regards,
YeonSoon Song/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
2  Thank CaldeiradaSilva
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ibis-Seoul-GM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 12 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 May 2014

I stayed at Ibis Ambassador Seoul Insadong in March for 2 weeks while I was on vacation. It was conveniently located, close to the subway stations and many of the places that I wanted to visit. Walk a couple blocks and you are right at the heart of charming Insadong with lots of things to look at, shop, eat and more! The hotel staffs were very kind and spoke English pretty well. Room is small and tight though. Lots of foreign travelers at the hotel so if you are visiting and not from Korea, you won't feel alone. Overall, pretty decent place to stay and the price is affordable.

  • Stayed: March 2014, travelled solo
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Thank TTLS2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis-Seoul-GM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 17 June 2014

Dear TTLS2013,

Thank you so much for choosing ibis Ambassador Seoul Insadong as your home during your stay in Seoul and sharing your experience with us.

It is wonderful to know that you are satisfied with our hotel and our services. We have shared your feedback with all our staffs, as customers’ comment assists us in enhancing our services and facilities.

Once again, thank you for staying at our hotel and leaving us with your great feedback. We wish to welcome you and serve you again in the near future.

Best Regards,
YeonSoon Song/General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

Room good Quality, near minimarket, Insadong art market, but difficult to find taxi because i've rain when stay on this hotel in the night, so I cannot going outside, so i do and take dinner at hotel....

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Accorhotels.com
3  Thank Richard_Simamora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis-Seoul-GM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 12 June 2014

Dear Richard Simamora

Thank you for staying with ibis Ambassador Seoul Insadong and sharing your experience with us on tripadvisor.

We are glad to know that you are satisfied with our location. As you know, ibis Ambassador Seoul Insadong is located in a perfect place. It is just walking distance to subway station & Insadong Market and our hotel is surrounded by convenience stores.

However, we are sorry to know that you were not able to get a taxi at night during your stay. We help our customers to get a taxi. So, please do not hesitate to ask for our help anytime.

We do look forward to welcoming you back in the near future

Best Regards,
YeonSoon Song/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

I stayed here for 3 nights with my husband upon arrival in Seoul from overseas. The hotel was typical for the Ibis brand - rather small rooms, but reasonably well laid-out. The room functioned pretty well, but was a little difficult to open up suitcases and still move around the room. There was an open closet with shelving that helped solve this issue. The location was good, about 2 blocks from Insadong. We arrived in the evening and saw a little sign with "Ibis" on it high on a streetpost, so we were able to locate the hotel easily. Easy access to 2 different subway lines. The front desk staff could not have been nicer. They helped me print reservation confirmations and read Korean websites on the lobby computers. There is also free in-room wifi. The bath is small with shower-only. There are wall-mounted shampoo and body wash. For a hotel in Korea, they are a little skimpy with bath/amenities products - no toothbrush/toothpaste, vanity kit, etc - but this is typical of European hotels such as this chain. The strangest feature of the bath was a light from the high-tech toilet seat that projected into the bowl. I suppose it is so you don't have to turn on the light at night? Didn't really need a spotlight on my effluent though!

  • Stayed: May 2014, travelled as a couple
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Thank Skeddadle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibis-Seoul-GM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 17 June 2014

Dear Skeddadle,

First of all, we would like to thank you for staying at ibis Ambassador Seoul Insadong and leaving us with your great feedback.

As you mentioned, our hotel is located in a perfect place for tourists and provide clean, modern and neat services as one of the newest property in Insadong. Also, our efforts to keep striving to train our staffs for better service meet high satisfaction of our guests.
However, our guests might encounter sense of shortage with amenities of our hotel. ibis Ambassador Seoul Insadong is a business hotel brand by Accor which is famously known for worldwide hotel chain group. We follow the standard of ibis brand which provides the basic amenities. Therefore, we would to recommend our guest to bring personal kits when the guests are not content with the basic amenities.
And the light from the toilet bowl just turns on at first to brighten darkness. So please do not feel awkward about it.

Skeddadle, thank you very much for staying with us and sharing your experience to other guests. We sincerely look forward to welcoming you back in the near future.

Best Regards,
YeonSoon Song/General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Ambassador Seoul Insadong

Address: 31, Samil-daero 30-gil, Jongno-gu, Seoul 03132, South Korea
Phone Number:
Region: South Korea > Seoul > Gwanghwamun / Jongno
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #57 of 500 Hotels in Seoul
Price Range: £43 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Ambassador Seoul Insadong 3*
Number of rooms: 363
Official Description (provided by the hotel):
Located in the heart of Seoul at Insadong, which famous for its traditional aesthetic, antique shops and art galleries, ibis Ambassador Seoul Insadong offers comfortable and affordable accommodation. It is near the shopping, entertainment and cultural districts of Gangnam and Gangbuk and is close to the KTX and local train stations. The hotel features a café, bar, restaurant, 3 meeting rooms, parking and complimentary WiFi. ... more   less 
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