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Reviewed 5 July 2019

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 16 July 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 10 June 2019

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 12 June 2019

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Reviewed 10 June 2019 via mobile

I will just list down what I liked and also areas which could have been better.

Things I liked:
1. Rather convenient locality;
2. Fair price to value ratio;
3. Reasonably friendly staff with decent English
spoken;
4. Availability of a gym and hot bath facility.

Areas for improvement
1. Breakfast spread and variety;
2. The centralized air condition was too hot
during the day;
3. The almost non existence of any amenities.
while I am all for saving Gaia, some amenities
should be made available on request.
4. The consistent disconnection of Wi-Fi in my
room (916).
5. Constant horde of noisy people from tour
group arriving and leaving.

Overall, the experience was positive for a typical no frills hotel.

Date of stay: June 2019
1  Thank Chung1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 14 June 2019

Dear Chung1234

Greeting from ibis Ambassador Seoul Insadong.
Thanks your realistic review what we have to improve and which is good for your stay.
Yes. Some parts is quite hard to change such as Central Air condition system is one of problem not only our hotel, but also all most all hotels. But, we will more consider operating time to improve it.
Mentioned amenity part,,, we keep monitoring how we have to do it. So.. after more study, we will change or keep again.
Other thing, all we should more consider for better service.
Anyway, Many thank you to your feedback and hope to see you again in Sooner future with better service.
Have a great day.

Sincerely yours,
Hwangbo, Suk

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Reviewed 10 June 2019

it is a nice hotel.guess room is very nice and clean.the receptionist is very nice and helpful.there are many store and restaurant around.MTR station near hotel.it is very convenience to go any where.I realy like stay at Ibis hotel.if next tiem come seoul.surely I wil choose Ibis ,thank you

Date of stay: June 2019
1  Thank BennyNguyen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 14 June 2019

Dear BennyNguten

Wonderful review for us and our future guests.
Around Iksun-dong area is kinds of unique place in Seoul. Traditional Korean style house and street.
Please come and enjoy your next trip with us. We are always yours.

Have a great day.
See you again~

Sincerely yours,
Hwangbo, Suk

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Reviewed 9 June 2019 via mobile

Not the best place I’ve stayed in Seoul.

Despite the wonderful location and best efforts of the staff to be customer focussed and they were a wonderful team, this is a mediocre hotel.

You know what to expect from the brand Ibis - it’s not a JW Marriott hotel - and you don’t expect that level of hotel - and I didn’t....but...

- Overpriced

- Air conditioning didn’t work effectively and upon contacting reception was told the temperature is centrally determined. Which effectively mean my room stayed at a constant 25+ degrees plus.

- The breakfast was, well, awful. I went for breakfast on my fist morning, had a quick look round and the dormitory style table set up, checked out the food and opted for a weak black coffee before heading elsewhere.

- The bar appeared to be closed all the time.

The hotel obviously does a good trade with a consistent steam of tourists buses coming and going and always at least 3 people at reception, so maybe it’s just me, but I thought it didn’t meet the normal Ibis standard that is consistent

Date of stay: June 2019
Trip type: Travelled solo
2  Thank razzled2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 14 June 2019

Dear razzled2016

Greeting from ibis Ambassador Seoul Insadong.
Thank you to choose our hotel and review for our improve and future guests experience.
For better service, we will consider your feedback to improve it.
Thank you again and hope to see you again with better service.

Have a great day.

Sincerely yours,
Hwangbo, Suk

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