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“Great airport hotel”

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Hilton Cairo Heliopolis
Ranked #19 of 144 Hotels in Cairo
Reviewed 1 December 2011

Was transiting overnight in Cairo and booked a cabana room at the older Helipolis Fairmont (as opposed to the newer Towers). When we arrived, the clerk said he moved us to another room with terrace which had a more modern decor. Both were located poolside which I wanted. Turns out Cairo evenings in November are too cool for swimming but still enjoyed the atmosphere.

The hotel reception is outdated as were the lobby and hallway. The shopping and restaurants were a little outdated as well That being said, the service was typical Fairmont. Exceeded my expectations.

As this was my first night in Egypt I found it strange to go through a metal detector to go into the hotel. Turns out it is very typical in higher end hotels and restaurants all over Egypt.

We at at the Eygptian restaurant by the pool and the food and service were fabulous. As with all meals in Egypt there was way to much cutlery and stemware on the table. A little too formal and outdated to the modern Fairmont user.

One thing that was odd was noone at the hotel, including the business centre, knew anything about checking in online 24 hours before a flight. We had to pay to print our boarding passes as we just went to the Egyptair website and checked in online ourselves. Turns out this practice isn't popular in Egypt and when attempting to board a flight to Luxor the attended almost didn't let us on the plan as our printouts weren't normal boarding passes. Took some explaining but all well in the end.

In the AM my friend and I only wanted a piece of fruit for breakfast but the restaurant would have made us pay the full breakfast buffet price. There was a small coffee shop counter but try weren't open that early.

The hotel also offers a free airport shuttle which we utilized to get back to the airport in the AM. Would have used it on arrival but wasn't aware of this feature even though I had checked out the website several times.

The gym was very modern as well.

  • Stayed: November 2011
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Thank TORN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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587 - 593 of 844 reviews

Reviewed 29 November 2011

We were supposed to be staying in a different hotel in downtown Cairo, but our tour company moved us due to the demonstrations in Tahrir Square. We were very pleased with the accomidations here. Room was large and comfortable. There is a great selection of restaurants - 6 of them! We ate at several of them and found the food to be very goosd. We had a chance to use the spa and enjoyed the sauna and steam room. The service and personnel were great - I had a problem with an ATM machine retaining my debit card, and the Manager was very helpful in resolving the issue. The only issue we had is that we found the room temperatures were too cold, and the heat/AC was impossible to figure out. The location is great if you want to be near the airport.

  • Stayed: November 2011, travelled as a couple
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1  Thank beachguy53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2011

We stayed during day 3 of the revolution in January. The main advantage was the close location to the airport. This was not selected by our tour initially. We were very pleased to be at such a beautiful hotel. Our rooms were large and luxurious. It was a busy place with all the restaurants open. That did change but it was the circumstances. I think we were in the newer part. If we ever return, this is a good selection for its amenities and location to the airport. As much as they were able, the people were trying to help us all, again circumstances were difficult for all of us.

  • Stayed: January 2011, travelled as a couple
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Thank wgroves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2011

Have stayed at this hotel for 10+ years as Sheraton. Other than a refurbished rooms and better restaurant selection, it seems the same. I did not stay at the Towers. Value of room was great at old hotel side. Check in and anything at the front desk always seems confusing and complicated, but very friendly at check in. Lebanese restaurant is always good, but if you want a quieter dinner or have business discussions, make sure you are not there for the music and belly dancer. Past visits have used the pool and gym, which are ok. Great location for in/out of airport. Free wifi a plus.

  • Stayed: November 2011, travelled on business
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Thank junkbuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontTowers, Director of E-business at Hilton Cairo Heliopolis, responded to this reviewResponded 22 November 2011

Thank you for posting the above valuable words. It is an honor to have you as a loyal guest for more than ten years. We are glad that you found the value of our rooms as great and liked our Lebanese restaurant and the free WIFI as well.

Regarding the confusing experience at the front desk, Please accept our apology for any inconvenience that have occurred. We would appreciate also your help in sending us more details at fairmont.heliopolis@fairmont.com. As this would assist us in identifying the room for improvement at our check in process and avoid reoccurrence of such experience for your good self and the rest of our valuable guests.

Looking forward to receiving your valuable reply and to welcoming you back soon at Fairmont Heliopolis & Towers, Cairo.

With sincere regards,
Mohamed Hussein
Director of E-business

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Reviewed 9 November 2011

very comfortable and spacious hotel .good breakfast some work rebnovastions when we wrere there in mid october.

Room Tip: cloose to airport
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  • Stayed: October 2011, travelled as a couple
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Thank anon187062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

This hotel was amazing! The food, service, rooms, location near the airport are all great. I haven't seen staff that understand customer service this well but a few times in my life.

  • Stayed: November 2011
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Thank Oswegosailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2011

We were staying in the old section of the hotel - not the towers. The rooms were big and were very clean with a nice view overlooking the 2 hotel pools.

A lot of the restaurants in both this hotel and the towers next door were closed as we were told the hotel was only 35% full and was very quiet.

It was a good hotel especially if you want to be very close to the airport as it is only a few minutes drive from the airport. The downside of that is that it's a long way from Cairo city centre.

  • Stayed: September 2011, travelled as a couple
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Thank jetsettingaussies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontTowers, Director of E-business at Hilton Cairo Heliopolis, responded to this reviewResponded 22 November 2011

Many thanks for taking the time to post your valuable review. We are glad to know that you liked our rooms and enjoyed the pool view as well.

As for the operating restaurants, we are pleased to inform you that all our fifteen dining options are now ready to delight you with their authentic cuisines.

On behalf of all our colleagues, we look forward to welcoming you back at Fairmont Heliopolis & Towers, Cairo soon.

Kind regards,
Mohamed Hussein
Director of E-business

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cairo Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cairo
#18 Luxury Hotel in Cairo
Price Range: £102 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairo Heliopolis 5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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