Very run down.Worn carpets in rooms and hallways.Tired looking rooms,dirty bathroom.
Staff uninterested in quests.Everybody looking for tips.
Reception staff unpleasant.
We booked a hotel taxi to take us to the pyramids.The driver stopped at 2 places on route to put us in an awkward situation where a forceful sales pitch was made to try an make us buy overpriced artwork and fragrances.
The pyramid excursion worked out very expensive also.
A hotel that proclaims to be 5 star should not have it quests feeling under pressure or having to keep their wits about them in and outside the hotel.
I have travelled widely using the starwood hotels quiet often.This is one of the worst Sheratons I have stayed in.I know they are completing a new section which will probably be nice,but the ethos and atmosphere created needs to be changed dramatically.
My advise ...Stay Clear.
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- Also Known As:
- Fairmont Heliopolis Hotel Cairo
- Fairmont Hotel Heliopolis
- Fairmont Hotel Cairo
- Cairo Fairmont