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“Woeful !!! Stay Clear.”

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Fairmont Heliopolis
Ranked #14 of 138 Hotels in Cairo
Certificate of Excellence
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Woeful !!! Stay Clear.”
Reviewed 9 December 2006

Very run down.Worn carpets in rooms and hallways.Tired looking rooms,dirty bathroom.
Staff uninterested in quests.Everybody looking for tips.
Reception staff unpleasant.
We booked a hotel taxi to take us to the pyramids.The driver stopped at 2 places on route to put us in an awkward situation where a forceful sales pitch was made to try an make us buy overpriced artwork and fragrances.
The pyramid excursion worked out very expensive also.
A hotel that proclaims to be 5 star should not have it quests feeling under pressure or having to keep their wits about them in and outside the hotel.
I have travelled widely using the starwood hotels quiet often.This is one of the worst Sheratons I have stayed in.I know they are completing a new section which will probably be nice,but the ethos and atmosphere created needs to be changed dramatically.
My advise ...Stay Clear.

  • Stayed November 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
8 Thank Burren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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698 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Essex, UK
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 10 November 2006

Very disappointed with this hotel, we stayed here on the last night of our holiday as it was extremely close to the airport and we had a very early flight. First the car we had arranged from the hotel didn't appear at the airport, then when we checked in, it took an hour for our bags to be brought to the room so that we could change and go out. The pool was OK, but the food at the restaurant there took forever to arrive, then they gave us food we hadn't ordered and tried to charge us for it.

The rooms were fine, standard Sheraton interconnecting, clean, comfortable, with good modern bathrooms.

We ordered a room service meal in the evening, to our great surprise, it was delicious and the service was great!

  • Liked — close to airport
  • Disliked — unreliable service
  • Stayed October 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
5 Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Heliopolis

Property: Fairmont Heliopolis
Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cairo
#14 Luxury Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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