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“the worst Novotel in the world”

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Novotel Cairo El Borg
Ranked #24 of 138 Hotels in Cairo
Reviewed 7 February 2012

  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank deliziemediterranee
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 13 July 2012

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417 - 423 of 759 reviews

Reviewed 27 January 2012

I stayed in Novotel el Borg from 21/01 till 25/01, in a room on the sixth floor with a Nile view (Very cheap). It was a bit noisy because of traffic and the prayers at 5 am. The location is good. It has a nice roof top terrace. Unfortunately the hotel does not serve alcohol, but one can order for example beer by telephone from a liquor store "drinkies" phone. 193300.

On the second day of my stay I noticed one of my ties was missing. I reported the missing tie and asked for a statement in order to claim the lost tie from my insurance. I was promised I would get a statement, several times, unfortunately on the day of my departure, the manager told me he would not issue a statement because this was against their policy. Very disappointing. Advice to keep you suitcase locked at all times.

  • Stayed: January 2012, travelled on business
    • Value
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Thank travellerTheHague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2012

  • Stayed: January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank Dimuthu_Parussalla
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded 18 November 2012

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Reviewed 13 January 2012

Stayed three nights this week and had a wonderful time. Rooms excellent,very clean,fantastic comfy beds and pillows infact I had the best nights sleeps in a long time! We were on 7th floor with city view and it was awesome! Great location and walking distance to cairo nightlife Blue Nile etc. Definitley go back there again!!

Room Tip: 7th floor very quiet even city view room
See more room tips
  • Stayed: January 2012, travelled as a couple
    • Value
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2  Thank TracyHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded 18 January 2012

Dear Sir

Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg
We very much appreciate your positive comments regarding your stay .
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2012

Good and Bad for this hotel

Good points
Room and bed really comfortable. We had a room with a view across river Nile which was stunning. Rooftop of hotel has even better views.
Secure hotel
Very central for Egyptian Museum - walk to it
Close to metro

Bad points
Coffee in room and restaurant dreadful
Breakfast quite average and not inspiring
On both occasions we had breakfast, they did not have change if you wanted to pay cash. Once even short changed because they didnt have sufficant change.

Ineffective staff on reception sorting out problems - my daughters own chocolate bar was stored in the mini bar fridge and removed by cleaner! My wife went to complain and get a replacement and got nowhere in 20 minutes whilst the multiple reception staff had an inquest. I intervened and got it finally resolved with a replacement and an apology.

bathroom toilet blocked on three successive days
overall quality of staff was variable, some poor and some good
no obvious places to eat nearby, apart from those directly on river (expected those to be pricy). 15 minute walk to others across bridge in downtown and Zamalek. You can go be metro to Sadat or Ataba.

Overall as mentioned earlier this hotel has good and bad points. Ive stayed in better Novotels in terms of customer service.

  • Stayed: January 2012, travelled with family
    • Value
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2  Thank Nicolas_JK_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded 18 January 2012

Dear Sir,

Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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Reviewed 6 January 2012

Very well kept rooms.. Beautiful Nile view from Rooms offering the view.. Centrally located.. Nice pool..Will definitely stay here again next time in Cairo

Room Tip: Ask for the Nile view rooms..
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  • Stayed: February 2011, travelled with family
    • Value
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1  Thank ShiyasKoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded 18 November 2012

Dear Sir
First I would like to thank you for choosing Novotel Cairo El Borg
we very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward.
We look forward to welcoming you again at Novotel
Thank You
Abdellatif Gebril

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
brussels
22
Reviewed 2 January 2012

Novotel Hotel is in a perfect location in Cairo, the rooms are comfortable/stylish, and the staff is very friendly. For a 100 USD (tax included) your stay is a great deal. Cairo is a big and messy city, so location is key!
On the downside: food is terrible (we actually skipped the breakfast) and there is no alcohol served at the hotel (we found that extreme in a city with many bars and restaurants serving alcoholic drinks)
But all in all we will recommend Novotel to friends :)

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded 18 November 2012

Dear Sir
First I would like to thank you for choosing Novotel Cairo El Borg
we very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
We have noted your comments with regard to the absence of alcoholic drinks
in the bar please accept our apologies
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward.
We look forward to welcoming you again at Novotel
Thank You
Abdellatif Gebril

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Cairo El Borg

Address: 3 Saraya El Gezira street Zamalek, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Cairo
#21 Luxury Hotel in Cairo
Price Range: £73 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairo El Borg 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Novotel Cairo El Borg Hotel Cairo

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