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“Needs to improve its standards”

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Radisson Blu Hotel, Cairo Heliopolis
Ranked #38 of 137 Hotels in Cairo
New York
Level Contributor
65 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Needs to improve its standards”
Reviewed 23 April 2014

I only checked in for a couple of hours with my son as we were transit passengers through Cairo. We needed a quick shower and a meal. There was only one bath towel in the bathroom, a bar of soap and shampoo. There were no other amenities to be found in the room. The bathroom had not been cleaned properly as there was hair and debris on the floor and in the tub. The view from the front of the hotel on the 8th floor was not too impressive. The hotel was close to the airport, which was about its only saving grace. The dinner buffet was adequate. water was provided with the meal - all other beverages required an add-on fee.

Room Tip: Check your room out before settling in to make sure it has been serviced properly.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meanchat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, 24 April 2014
Dear Valued Guest ,

Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

I would like to extend my sincere appreciation for taking the time to write about your latest stay at Radisson Blu Hotel Cairo Heliopolis.

In the meantime, please accept my sincere apology for the inconvenience happened to you during your recent stay assuring that all unfortunate circumstances you experienced were raised with the concerned Department Heads and immediate action was required to fulfill the guest satisfaction and to implement our "Yes I Can!" brand attitude.

On behalf of our entire staff here at the Radisson Blu Hotel we would like to thank you and we hope to see you again when your travels bring you back to the area!

Once again, thank you for choosing the Radisson Blu Hotel, Cairo Heliopolis.

Sincerely,

Shaza Alaa

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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825 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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delhi
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 17 April 2014

Broken tile at the entrance of the room... pathetic view of the streets behind from window, broken tap so you cannot use the tap but just the shower, cupboard door trying to run out so its difficult to close it ... what else could you ask for when you plan to stay at radisson!
but thankfully i was offered another room after speaking with three different reception managers, the best part is no one even care about the complaint and didnt even escalate the matter... checked out after three nights and now in sonesta towers n casino at heliopolis... the review follows for this property but in short it was a great decision to shift in here!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohit_Sangal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, 19 April 2014
Dear Valued Guest,

Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

I would like to extend my sincere appreciation for taking the time to write about your latest stay at Radisson Blu Hotel Cairo Heliopolis.

In the meantime, please accept my sincere apology for the inconvenience happened to you during your recent stay & I would like to assure you that your experience concerning the Internet connection was raised with the concerned Department Head and immediate action was required to fulfill the guest satisfaction and to implement our "Yes I Can!" brand attitude.

On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience at this hotel and will use it to fine tune our operations in the hope that upon your next visit we can meet or exceed your expectations.

Sincerely,

Shaza Alaa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
Reviewed 12 April 2014 via mobile

Clean hotel with a helpful staff. Easy tranfert from the international Cairo airport. I like its Italian restaurant, good atmosphere, good food, good service, thanks to Mr Galat and entire restaurant Filini team.

Stayed March 2014, travelled on business
Helpful?
Thank j-mi70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, 15 April 2014
Dear Valued Guest,


Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

I would like to extend my sincere appreciation for your very positive Comments posted in the survey towards the Radisson Blu staff & service. we appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Radisson Blu Hotel we would like to thank you and we hope to see you again when your travels bring you back to the area!

Once again, thank you for choosing the Radisson Blu Hotel, Cairo Heliopolis.

Sincerely,

Shaza Alaa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 10 April 2014

It is a very clean and nice hotel, everything was flawless excelent.Servirea, airflow conditioning goes, the room is very clean and the breakfast is very good and you have that choice............................

Room Tip: everything was perfect
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gabi t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, 12 April 2014
Dear Valued guest,

Thank you for sharing your experience in regards to your stay at Radisson Blu Hotel Cairo Heliopolis.

We are delighted to know that your stay was enjoyable and that you were pleased with the level of service offered by our staff.

Our very best regards from Cairo from the entire team of Radisson Blu and we do look forward welcoming you with us again in the near future.

Sincerely

Shaza Alaa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jordan, Canada
1 review
Reviewed 8 April 2014

Radisson Blu Hotel Cairo hotel is great, now has all the required services and is characterized by good treatment and welcoming Aldim and I would like to thank the existing clean room Madiha and Amr cooperation Permanent and meet all of the services and thank them for arranging the room and to thank all Alastaf on-site, and I'll come back again to the hotel Room Number 607

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hiba a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, 10 April 2014
Dear Valued,

First of all I would like to thank you for choosing the Radisson Blu Hotel Cairo Heliopolis.

Cordially, please accept my sincere appreciation for your very positive comments about our team members. I’m so delighted to know that we have managed to deliver our promise of the 100% guest satisfaction and assure you a home away from home.

We are most looking forward to the pleasure of welcoming you again over again at Radisson Blu Cairo Heliopolis.

Sincerely,

Shaza Alaa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rustenburg, South Africa
Level Contributor
218 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 8 April 2014

I spent 24 hours at the Radisson Blu Heliopolis, and there was just NOTHING to complain about! I seem to find something in any room that bugs me, but not here. Just everything worked fine. The rooms are spacious and well appointed. I needed a late checkout as I was catching a flight at 23H00. Would you believe they gave me a 6pm checkout free?! This is an all time record for me.
Re location, it is really convenient for the airport, but there is not a lot going on around the hotel. It is far for visits to the Pyramids if that is your purpose. But as an airport hotel it is perfect.
Although it is near the airport, this hotel is really quiet. There is a free airport shuttle.
One tip: if you are going into town, Hail one of the white taxis in the street outside. They are a fraction of the cost, and they are good and clean and safe. The beauty is that if you are going far and need the driver to wait for your return, they usually do. (Obviously not if you are going to take ages there. I needed an hour and my driver was quite happy to wait)
The food was good in both places in the Hotel where I ate. I really miss bacon at breakfast, but that is Egypt's fault, not the hotel's LOL.
All in all, I would use this hotel any time for a stopover in Cairo.

Room Tip: Higher up is quieter. The have a band at the bar downstairs.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GwilymHowes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, 9 April 2014
Dear Valued Guest,

I would like to thank you indeed for your superb review regarding your recent stay at Radisson Blu Cairo Heliopolis.

It is of great delight for me to know that our hospitality has met your satisfaction, which makes us very proud of our property and its quality of service . We are most looking forward to the pleasure of welcoming you back again to Radisson Blu Cairo Heliopolis in the near future .

Thanks,

Shaza Alaa

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2014

I spent one night in a single room in this Hotel. The location of the hotel is very good for a business trip. Being just a few minutes drive from the Airport, it spares you lots of time, especially for those who know the traffic jams which one finds everyday on the way to the city Centre.
The room was very good, clean and very spacious (I had booked a Standard room), the only grey point being some smell coming from the drains in the bathroom.
The breakfast was the best part of the stay: very large variety of everything and good quality.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Socratis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, 9 April 2014
Dear Valued Guest,

First of all , I would like to express my gratitude for taking time to write down about your latest stay at Radisson Blu Cairo Heliopolis .

We are honored by your very positive comments &. It will be our utmost pleasure to welcome you soon again at Radisson Blu Cairo Heliopolis.

kindly accept our warmest regards from Cairo

Shaza Alaa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Cairo Heliopolis

Property: Radisson Blu Hotel, Cairo Heliopolis
Address: Abdel Hamid Badawi Street Extension | Heliopolis Area, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Cairo
#24 Business Hotel in Cairo
#33 Luxury Hotel in Cairo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Blu Hotel, Cairo Heliopolis 4*
Number of rooms: 427
Official Description (provided by the hotel):
Superbly located in Heliopolis, The new Radisson Blu Hotel, Cairo Heliopolis is the hotel of choice for business travelers and tourists. Providing spacious, well appointed guest rooms. The hotel is the perfect oasis for guest visiting the city. Flexible meeting rooms and a day-lit ballroom make the hotel one of the area's premiere conference venues. After a hard day’s work, or following a visit to Cairo sights guests can relax and unwind in the Egyptian sun at the hotel’s rooftop pool and elegant spa area. ... more   less 
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Also Known As:
Radisson Blu Hotel, Cairo Heliopolis Hotel Cairo

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