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“dissapointed!”

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Kempinski Nile Hotel Cairo
Ranked #5 of 144 Hotels in Cairo
Reviewed 27 April 2014

I stayed for a night and couldnt stay more!!! I have to admitt the service was excellent but the worst part abt it was the pool time.....my friend and I were there last friday and it was fine in the begining then a group of young people girls and boys came!!! and then we realise that they kept on making fun of us then we compained!!!unfortunately we had been told that one guy oof them was one of the owners of the hotel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Do u think it is an excuse to recieve such a treatment in a 5 STARS HOTEL BECAUSE ONE OF THE OWNERS AND HIS FRIENDS wana have some fun!!!
I am very dissaponted and will never ever go there again!!!!!!!!!!!!! cause I think now the management has a big problem to entertain thier guests!!!!!!!!!!!!!!!!!!!

  • Stayed: April 2014, travelled with friends
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3  Thank rana s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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735 - 741 of 1,444 reviews

Reviewed 23 April 2014

The kempinski is perfectly situated right on the banks of the Nile River, walking distance to the Egyptian museum and a short taxi ride away from Cairo's other main attractions. The rooms are stylishly fitted, the view was lovely and the breakfast was delicious. The service was friendly and attentive. Don't forget to pop in for a spa - a lovely little pre-dinner treat.

  • Stayed: April 2014, travelled as a couple
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Thank lisa_om1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-Nast, General Manager at Kempinski Nile Hotel Cairo, responded to this reviewResponded 30 April 2014

Dear Valued Guest,

Thank you for taking the time to write your review on TripAdvisor.

We are glad to hear that we succeeded in meeting your expectations and that you had a smooth stay.

Thank you for your nice words about our location and service which will be shared with my team.

We look forward to welcoming you back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

We stayed here for 3 nights after returning from a business trip in Marsa alam. The standard of this hotel is very high and the service was excellent, particularly the room service and concierge.
If traveling to Cairo again I would not hesitate to stay here again.
The most comfortable bed I have ever slept on, fantastic food, excellent service and all very reasonably priced.

Room Tip: The higher the better, but don't worry too much about the street noise as the rooms are very wel...
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  • Stayed: May 2013, travelled on business
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Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-Nast, General Manager at Kempinski Nile Hotel Cairo, responded to this reviewResponded 30 April 2014

Dear our valuable Guest,

Thank you for taking the time to write your review on TripAdvisor.

We are glad that we had the pleasure of being your host during your last visit.

We appreciate your kind words concerning our service and staff and we look forward to welcoming you again soon in the near future.

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Reviewed 20 April 2014

We stayed three nights here and, honestly, it compares with any of the great hotels around the world. The rooms were large and very comfortable with premium beds and bedding, complementary robes and slippers, huge plush towels, high-end bath products, etc. The staff was very courteous and eager to help, switching us to a better room without a fuss, setting up dinner reservations, surprising us with an anniversary treat, and the butler service really is top notch (yes, you have a butler at your beck and call - thank you Saan). The food was very good - much better than "hotel" food. Security was good but not intrusive. If the building is a little old, it's still in good condition and the inside is appropriately finished for a hotel of this caliber. Our 7 y.o. Son loved the complementary movies on demand and the rooftop pool with a view over the Nile. We would love to come back - we felt quite pampered.

Room Tip: I would agree with other travelers that staying on an upper floor and away from the river have no tr...
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  • Stayed: April 2014, travelled with family
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2  Thank Amie_Thes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-Nast, General Manager at Kempinski Nile Hotel Cairo, responded to this reviewResponded 30 April 2014

Dear our valuable Guest,

Thank you for taking the time to write your review on TripAdvisor.

We are delighted to hear that you had an enjoyable stay with your family in our Hotel.

It is our pleasure to know that you enjoyed our various services in this very special occasion.

Look forward to welcoming you back soon.

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Reviewed 18 April 2014 via mobile

I recently visited Cairo for a 2 week business trip. We were hosted in the grand Kempinski hotel, on the River Nile. Best bed & pillows in the business - slept like a baby despite bombs going off and all the Egyptian unrest! Returning in 4 weeks!

Stayed: April 2014, travelled on business
Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-Nast, General Manager at Kempinski Nile Hotel Cairo, responded to this reviewResponded 30 April 2014

Dear our valuable Guest,

Thank you for taking the time to write your review on TripAdvisor.

We are glad to hear that you had an enjoyable stay with us in our Hotel

Kindly be informed that the safety and security of our guests and staff are our highest priority.

We look forward to welcoming you back

Report response as inappropriate
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Reviewed 16 April 2014

We selected the Kempinski hotel for its location on the Nile Corniche Road, not far from Egyptian Museum and Tahrir Square.
This choice proved great.
Kempinski offers service of very good level while being of reasonable size.
We selected on purpose rooms with a "Madina" view (town view) to avoid the noise of corniche road. Luckily from the rooms's balcony we coud see the Nile river anyway.
Rooms offer enough space. Bathroom is just perfect. The room is soundproof: no noise from outside to disturb the tired tourist. The bed and pillows are really fine enabling a good sleep at night.
Breakfast buffet is not huge but fairly sufficient for a good morning kick-off.
We definitely will book this hotel for our next visit in Cairo.

Room Tip: Better choose a room with town view to enjoy quiet nights
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  • Stayed: April 2014, travelled with friends
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Thank JohnPaul2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-Nast, General Manager at Kempinski Nile Hotel Cairo, responded to this reviewResponded 22 April 2014

Dear our valuable Guest,

Thank you for taking the time to write your review on TripAdvisor.

We are glad to hear that we succeeded in meeting your expectations and that you had a smooth and pleasant stay.
Thank you for your nice words about our location, room facilities and service.

We look forward to welcoming you back again

Report response as inappropriate
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Reviewed 13 April 2014

Last Valentine, Kempinski had a special package which we took advantage of, me & my wife. I included lunch or dinner on valentine's day, spa for 2, & breakfast next day. The hotel is amazing In all aspects & it was really a night to remember. Will do it again for sure.

  • Stayed: February 2014, travelled as a couple
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1  Thank Cherif B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-Nast, General Manager at Kempinski Nile Hotel Cairo, responded to this reviewResponded 22 April 2014

Dear our valuable Guest,

Thank you for the precious time taken to share your kind feedback on TripAdvisor.

We are glad to know that you enjoyed the Valentine Day during your stay and thank you for choosing Kempinski Nile Cairo to be your destination during this special occasion.

Look forward to welcoming you back soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Nile Hotel Cairo

Address: 12 Ahmed Ragheb Street | Cornish El-Nile, Garden City, Cairo 11519, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 144 Hotels in Cairo
Price Range: £93 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Nile Hotel Cairo 5*
Number of rooms: 191
Official Description (provided by the hotel):
Situated in Cairo’s affluent Garden City district, Kempinski Nile Hotel offers luxurious rooms on the shores of the Nile RiverEach room is fitted with free Wi-Fi, free Minibar, Flat Screen TVs with satellite Channels, Free Movie Library, 24/7 Butler Service, Complimentary Tea and Coffee throughout the day. Kempinski’s full-service spa and wellness center offers Free access to Jacuzzi, steam room, and sauna.. Guests can also enjoy professional massages, or cool off in the outdoor swimming pool on the hotel’s rooftop.The hotel is few minutes walk from luxurious shopping areas, Tahrir square, Egyptian Museum, Opera House. ... more   less 
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