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“Surly unfriendly waiters not in the same league as Boutique Hotels we have visited, very expensive for poor service”
Review of Villa Belle Epoque

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Villa Belle Epoque
Ranked #38 of 137 Hotels in Cairo
Certificate of Excellence
London
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Surly unfriendly waiters not in the same league as Boutique Hotels we have visited, very expensive for poor service”
Reviewed 3 October 2010

Despite reading rave reviews about this small out of town Boutique Hotel our stay there was very disappointing. Lately, on our travels we have been seeking out small hotels and are prepared give up some of the advantages of a central hotel in order to enjoy the extra service these small hotels offer. On arrival at reception, the very first demand was that we pay for the transfer from the Airport, this before we even sat down. We assumed this could be added to our bill. So far, in Egypt, every single one of the Hotels or the two boats we sailed on, offered us a refreshing welcome drink while we completed the registration, but in the case of Villa Belle Epoque, not even a glass of water.

The first night we decided to have dinner at the hotel. Arriving in the dining room at 8.30 there was no-one there and assumed that we were too late for dinner, there was no-one at Reception either. We were just about to go out, when another couple came from outside obviously for dinner so we waited until a member of staff turned up. The staff were surly, not as much as a smile from any of the waiting staff the whole 3 days we were there. No-one there at breakfast either and we had to search for someone each morning to serve coffee and the last day even worse, they had not even bothered to make coffee or tea. Breakfast was very boring and not to the standard we had previously experienced.

Having said that, the kitchen turns out excellent food for dinner and lunch.

What should have been a really nice experience was spoiled by the lack of service and a mean attitude. Even to the point where we were charged for the water in the room. Considering every hotel and ship in our two weeks travelling had provided 2 bottles of complimentary water daily as a nice gesture. We cruised Lake Nasser on Kasr Ibrim which is part of the same company where the service and food were first class, therefore this was a bitter disappointment.

If they are to compete with other Hotels they will have to provide those little extras. We could have stayed at a 5 Star Hotel in Cairo for less and enjoyed the advantage of not being a 40 minute taxi ride out to the suburbs.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BERO1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
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English first
Abu Dhabi
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2010

Hard to believe that there are any quiet corners of Cairo, but the Belle Epoque, in the leafy Maadi suburb, is blissfully quiet. Lush gardens and incredibly stylish revamp of a 1920s villa. The rooms are huge and furnished and decorated with real character. For someone who travels on business as much as I do, finding a hotel with no international branding in sight - and with real charm and character, is an enormous treat. Would recommend to anyone wanting a retreat from the chaos of downtown Cairo.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RobOfArabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hungerford, United Kingdom
Level Contributor
270 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 6 March 2010

We wanted a smaller hotel away from the c.b.d. and one which was not offering normal multiple choice of international cuisine etc. We were looked after attentively throughout the four-night stay and all support asked-for in terms of visiting other parts of the City were efficiently dealt with. While wine and beer were both available, One needed to bring ones own spirits [ available at local supermarkets].

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hunger4d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Belle Epoque

Property: Villa Belle Epoque
Address: Road 13, Villa 63 | Maadi, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#34 Luxury Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Villa Belle Epoque 4.5*
Number of rooms: 13
Official Description (provided by the hotel):
Situated in the heart of Maadi, Villa Belle Époque allows visitors to relive the comfort and elegance of a bygone era while enjoying every modern amenity. ... more   less 
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Also Known As:
Villa Belle Epoque Hotel Cairo

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