We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not Bad, Not Good Either !”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Novotel Cairo Airport
Ranked #29 of 144 Hotels in Cairo
Reviewed 17 August 2014

I'm currently on a 3 days business trip, and this is my first night inside the mentioned Hotel
I don't really like the place, I'm going to write my preview as point to make easy to follow ...

(A) Positive Points:
- despite I haven't used the Swimming Pool but it seem clean
- GYM is ok
- Food diversity isn't enough nevertheless the Quality is very acceptable actually, waiters are helpful here as well
- The room is clean
(B) points the require improvement:
- when first I entered my room (455) the AC wasn't working, I informed the cleaning guy, and left on a hurry to attend a meeting, after 5 hours I returned to my room and the AC was still not working!, I complained at the welcome desk and they sent a technician Finally, he asked me to keep the AC working all the time even when outside the room!
- Food diversity is very poor as mentioned before
- it feels like sleeping in the street, you can hear everything outside your door in the corridor, anyone joking to speaking loudly doors closing and people dragging bags etc.
- The toilet wasn't 100% clean, I had to flush it first!
the bathroom has clean towels, Shower Gel & Bath Gel and that's it! no Soap and that is a first!
- Small Plazma Screen
- TV remote Control isn't working, I HATED that

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mahmoud-Abo-Elnaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan M, Manager at Novotel Cairo Airport, responded to this reviewResponded 31 August 2014

Dear Valuable Guest

We are glad to know that you've enjoyed your stay at our hotel and that you enjoyed our food quality and GYM. Regarding your concerns, please note that it has been taken into consideration by concerned departments . We apologize for any inconvenience that might have happened.

Stay connected with us via our Facebook Fan Page: Novotel cairo Airport

We look forward to welcoming you back soon .

Best Regards.

Hassan Moustafa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,311)
Traveller rating
Traveller type
Time of year
Language
  • More languages

521 - 527 of 1,311 reviews

Reviewed 15 August 2014

While relatively well located near the Cairo airport (even though not walking distance). Food is mediocre at best and served by grumpy staff. Prices on the other hand are a joke. More than 200 dollars per night, without breakfast. Also the limousine service overcharges. They want 55 dollars for a trip that even airport limos only take 25 for. A sad hotel with absolutely no flair. Avoid

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
2  Thank Karim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan M, Manager at Novotel Cairo Airport, responded to this reviewResponded 31 August 2014

Dear Valuable Guest

Thank you very much for taking the time to post your review. We regret to know that you had an unpleasant experience in your last stay.
for your next visit check out our hotdeals and special offer on Novotel.com

Please be informed that the hotel designed a dedicated hotline 888 for any enquiries during your stay

Looking forward to welcoming you back

Thank you

Hassan Moustafa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

the check-in was horrible....only one person for all guests and behaving very rude as if we are a load for the hotel>>>it took 2 hours to get the room. the minibar was not working and the room was small>>>however clean and average size. the bathroom is outdated and not suitable for 4 stars hotel. the food was average and the pool was good

Room Tip: high floor
See more room tips
  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank dr-ahmed-siam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan M, General Manager at Novotel Cairo Airport, responded to this reviewResponded 16 August 2014

Dear Valuable Guest

Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Please note that this problem was an exception to our normal practices

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

Thank you

Hassan Moustafa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014 via mobile

They do not answe the reservation phone number on the website. I have obtained another alternative number but the quality of sound for the welcome voice message quality is too poor in addition that it is too fast and when I tried to hear the french version to find reservation ext# which seems inconvenient for a phone menu service it has been cut then rerouted to operator after less than one minute who is leaving the phone ringing and does not reply at all. This applies for mobile phone and land line.

Stayed: August 2014, travelled with friends
1  Thank AMR O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan M, General Manager at Novotel Cairo Airport, responded to this reviewResponded 16 August 2014

Dear Valuable Guest

We would like to express our sincerest apologies for not being able to contact our hotel due to a technical reason.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

e-mail: h0502@accor.com

We appreciate your concerns, and it is our hope that you will give us the opportunity to welcoming you in the near future.

Thank you
Hassan Moustafa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Safwat B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hassan M, General Manager at Novotel Cairo Airport, responded to this reviewResponded 5 August 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 July 2014

I stayed at the Novotel Cairo airport for one night to catch my flight in the early morning. Hotel amenities was great, room was clean and tidy however it's old furnished. The reception, cafe and garden areas were cool also. I took the shuttle bus in the morning to the airport terminal where the shuttle bus was very friendly and guided you all over the way. My only concern was the buffet breakfast which was not good at all with limited varieties.

Stayed: May 2014
Thank Ahmed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan M, General Manager at Novotel Cairo Airport, responded to this reviewResponded 5 August 2014

Dear Valuable Guest

Thank you for taking the time to share your experience at Novotel Cairo Airport.
We very much appreciate your positive comments and recommending our hotel services.

your comments concerning the buffet breakfast will be taken into consideration

We look forward to welcoming you again at Novotel.

Thank you

Hassan Moustafa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

The position of this place is the best thing if you have to take a plane in early morning.
But the price for me is quite expensive looking to the services... ok, there's a swimming pool, a garden and a gym.
But the water in the shower of my room was warm, the air conditioning noisy and i didn't enjoyed the dinner: self service, but the dishes were explained in arabic (in an international hotel near the airport!) and the taste were not so pleasant.
Wifi free and free shuttle bus to the airport every 30 minutes.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank okpj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan M, General Manager at Novotel Cairo Airport, responded to this reviewResponded 5 August 2014

Dear Valuable Guest

Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you,

Hassan Moustafa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairo hotels
0.1 mi away
Le Passage Cairo
Le Passage Cairo
#2 of 144 in Cairo
1,438 reviews
0.6 mi away
Le Meridien Cairo Airport
1.9 mi away
Radisson Blu Hotel, Cairo Heliopolis
Show Prices
Show Prices
Show Prices
4.9 mi away
Baron Hotel Heliopolis Cairo
11.8 mi away
Novotel Cairo El Borg
Novotel Cairo El Borg
#23 of 144 in Cairo
799 reviews
3.2 mi away
Concorde El Salam Hotel Cairo by Royal Tulip
Show Prices
Show Prices
Show Prices

Been to Novotel Cairo Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Cairo Airport

Address: PO Box 8 Cairo Airport | Cairo International Airport, Cairo 11776, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Cairo
#12 Best Value Hotel in Cairo
#25 Luxury Hotel in Cairo
Price Range: £51 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairo Airport 4*
Number of rooms: 313
Official Description (provided by the hotel):
Touch down in 4-star comfort at Novotel Cairo Airport hotel, a 5-minute ride from the terminals on the free 24-hour shuttle. Relax under the palms in the courtyard, or re-energise with a dip in the pool. All-day dining means you won't fly hungry. Your modern soundproofed room lets you stretch out and enjoy a restful night at Novotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Accorhotels.com, LoveHolidays, Southall Travel, TripOnline SA, getaroom.com, Expedia, Hotels.com, Ebookers, Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Novotel Cairo Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cairo Airport Hotel Cairo
Accor Cairo Airport
Cairo Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing