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“Good service, comfortable room but maintenance looks to be an issue” 4 of 5 bubbles
Review of Holiday Inn Cairo Maadi

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Holiday Inn Cairo Maadi
Ranked #31 of 139 Hotels in Cairo
Essex, UK
Level Contributor
203 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Good service, comfortable room but maintenance looks to be an issue”
4 of 5 bubbles Reviewed 22 January 2014

Stayed 4 nights on business. The check-in service was smooth and efficient. The room (1515) was spacious even with a king size bed but rather gloomy. It was advertised as having a "city view" which simply means you can't see the Nile. The bathroom had some problems. One wall light was falling away from the wall and one of its two bulbs weren't working. The temperature of the water from the shower varied alarmingly. Against that, there was a good range of shampoo, conditioner etc while the towels were changed daily. Unfortunately, the room was unnecessarily noisy because of a gap under the door to the corridor.

I can't comment on breakfasts as I skipped it each morning. I ate in the Italian style restaurant on one evening. The crostini were good but the risotto was hopelessly bland. Wine is hugely expensive - GBP50 for an average bottle of Italian wine- but I suspect it is not just this hotel.

Checking out was also efficient.

Overall, Sofitel is good by Egyptian standards but I suspect that the dearth of tourists and the slow business environment will mean low occupancy and no money to spend on maintenance, as is obviously the case in my bathroom.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JohnScott48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, 23 January 2014
Dear our valued guest,

Thank you for choosing Sofitel Cairo Maadi Towers & Casino on your visit to Cairo. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

Please allow me to express my sincerest apologies; I am sorry that your experience did not meet your expectations regarding to the points that you mentioned.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again thank you for choosing Sofitel Maadi Towers & Casino, we are looking forward to welcome you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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300 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 December 2013

Our family recently stayed here while my husband attended to business in Cairo. The hotel is very clean, staff are incredibly kind. My son was sick with a cold while we were there so we spent more time in the room than I typically would, and found it very comfortable, and we had a room that overlooked the Nile with the Saqqara Pyramids in the distance. A couple days into our stay, room service delivered a cake to us for my birthday, courtesy of the management, which was very thoughtful. We had a great driver for the entire week, available right at the front desk. The breakfast buffet each morning was great - cooked to order omelets and many other options including a juicer to make your own blends. Although we were the only family I saw, the hotel staff was great with my son, super friendly and engaging. Despite the news, Cairo is completely safe for tourists and if the pyramids are on your list - you shouldn't hesitate to visit. FYI, our room was paid for by my husband's company, so I can't speak to value as others might. Thank You Sofitel for a great stay.

Room Tip: You can get a room overlooking the Nile with a view of pyramids, but that will also put you above th...
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MERGEMag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, 21 December 2013
Dear Guest,

Thank you for choosing Hotel Sofitel Cairo Maadi Towers & Casino on your visit to Cairo. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.
We hope to see you again on your next visit to Cairo

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 7 December 2013

Sofitel Maadi has two things going for it - nice staff and location convenient to Maadi (if you want to be in Maadi). Otherwise it is a vastly overpriced hotel with average cleanliness, poor general maintenance (for example my shower leaked to the degree that even a short shower resulted in a pool of water on the floor and water-logged towels. Ick. Water was Luke warm unless I got up very early when, presumably there wasn't demand. Wooden door was rotted. The room was freezing and I had no control over the temperature and the whole hotel is dark, dingy, and closed in. Lighting in the room was dim. The staff are nice - but Egyptians as a group tend to be genial, so I don't give the hotel credit. The business center was unmanned and when finally opened, very rudimentary and expensive. I will try to avoid this boondoggle of a place in future.

  • Stayed December 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Br0wnster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, 8 December 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at Sofitel Cairo Maadi Towers & Casino. Please allow me to express my sincerest apologies; I am sorry that your experience did not meet your expectations regarding to the points that you mentioned.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cairo hotels

nairobi
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 5 December 2013

The location of the hotel was excellent. There was some interesting food joints a walking distance away. Some posh parts of Cairo at night comprises of an atmosphere very similar to that of Central London and Manhattan New York.
Service was good with a nice breakfast variety and view whilst eating breakfast.

  • Stayed May 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zahid m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, 8 December 2013
Dear Guest,

Thank you for choosing Hotel Sofitel Cairo Maadi Towers & Casino on your visit to Cairo. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.
We hope to see you again on your next visit to Cairo

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karachi, Pakistan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 November 2013

My suggestions to ask for a room at the front. Being able to see the pyramids, though distant, is magical! This hotel is close to the sights and sounds of the city. The room was quite nice and the food was fine. The hotel dedicated efficient educated employee Majed the quality man was very flexible and willing to adapting with me and my friend's needs. he was the most helpful person we have met in this hotel provided for us a reach book he had created to learn Egyptian arabic in short time, it is supported for us in our business, we are working recently in construction field in Egypt. also the front office manager was lenient with us about the rate,,,,

Room Tip: My suggestions to ask for a room at the front,,,
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  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank shahied s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, 20 November 2013
Dear Shahied,

Thank you for choosing Hotel Sofitel Cairo Maadi Towers & Casino on your visit to Cairo. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.
We hope to see you again on your next visit to Cairo

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 31 October 2013 via mobile

Stayed for 4 nights for business. Room is clean and welcome fruits during arrival. Use the hotel meet and assist at the airport. They helped on my visa on arrival. Check in is smooth. Internet is free and paid options. User the free one but have to say bandwidth is limited. Intermittent if you want to make videocall such as facetime. Tried multiple device log in. No issue. Once you check out, the connection will be refused as it need the guest name and room number. Suprised that sime staffs recognised me by 1st name at the reception and during breakfast. Nice one! There arr 2 doors, back and at the front by nile. If you want the groceries store and fast food, back door will lead to those shops along Missr El Helwan road. Oooh there is bank by Little Italian at Lobby level should you need to change the money.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Habanawawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, 3 November 2013
Dear Valued Guest,

Thank you for choosing Hotel Sofitel Cairo Maadi Towers & Casino on your visit to Cairo. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.
We hope to see you again on your next visit to Cairo

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timisoara, Romania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 October 2013 via mobile

Stayed one night for business. They have free and premium internet access. Even with the premium one, I had trouble downloading a medium size file. The room is nice, but the bathroom might be improved. The hotel staff is friendly.
Over all, I recommend it!

Stayed October 2013, travelled on business
Helpful?
Thank OliverAlbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, 31 October 2013
Dear Mr. OLIVER ALBU,

Thank you for choosing Hotel Sofitel Cairo Maadi Towers & Casino on your visit to Cairo. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.
I am sorry that your experience did not meet your expectations regarding to the internet service and the bathroom equipments, at Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, as we are working on your comments.

We hope to see you again on your next visit to Cairo
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cairo Maadi

Property: Holiday Inn Cairo Maadi
Address: 29 Corniche El Nil, Maadi | PO Box 217, Cairo 11511, Egypt (Formerly Sofitel Cairo Maadi Towers)
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Casino Hotel in Cairo
#28 Luxury Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Cairo Maadi 4*
Number of rooms: 171
Official Description (provided by the hotel):
Located just minutes from the city's most fascinating sites & ancient wonders, Holiday Inn Cairo Maadi Towers overlooks the majestic Nile River, with panoramic views of the great Giza pyramids. This stylish hotel offers the convenience of a professional business center with its own superb restaurants, conference rooms, ballroom, world-class casino, heated pool and more, 12 km from downtown, 30 min from the CICC and 45 minutes from the international airport. ... more   less 
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Also Known As:
Sofitel Cairo Maadi Towers Hotel Cairo
Sofitel Cairo Maadi Hotel
Cairo Sofitel

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