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“Return to Cairo”

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Cairo Marriott Hotel & Omar Khayyam Casino
Ranked #7 of 139 Hotels in Cairo
Certificate of Excellence
Reviewed 23 February 2014

Cairo is an exciting city and this is a truly relaxing place to stay if you are visiting. I have been staying at this hotel for the last 10 years, usually once a year in October. Having given it a miss last October due to the political situation, I decided to chance it in February despite the media hype against visiting. I have to say it was the best time we had. It was quiet and calm, excellent weather and the hotel lilted up, once more, to its reputation. The key things about the hotel are the fantastic garden, the promenade cafe and the huge swimming pool with lots of sunbathing space. I don't know of another hotel in Cairo that offers this kind of outside space in the middle of the city. The is also an excellent spa and gym with professionally trained masseurs.

The staff are incredibly friendly and hospitable and try hard to please guests given the difficult time they have been through with the drop in tourism as a result of the political unrest. Having ignored the negative media coverage, I am so pleased to have been back in Cairo once again and would recommend this hotel.

Room Tip: Ask for a garden view with a high floor - better views over the garden, the Nile and Cairo
  • Stayed: February 2014, travelled with friends
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Thank hertstraveller_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 February 2014

I don't know where to start, I was there in warm January.
i stayed in Nile view room (16th floor) i liked everything the Omar cafe,Roy's,Piano bar and casino.
The room was very clean, the historical palace is amazing, I took over 200 pics.
I'll go back for sure.

Room Tip: Always ask for high floor with Nile view in Zamalek Tower.
  • Stayed: January 2014, travelled with family
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1  Thank Amgad s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

I enjoyed my stay here. The swimming pool and the garden are a nice oasis in a busy city. There was very good and friendly service from the breakfast team at the Garden Cafe, from Tarek Sayed, Ahmed Nabil and the team.

Stayed: January 2014, travelled on business
Thank Cornelia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2014

we stayed at the property for three nights....hotel room was excellent...staff was great... they also upgraded us to the nile view room on the higher floor... great location, casino and breakfast.....

Room Tip: nile view room
  • Stayed: February 2013, travelled as a couple
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Thank kamlesh02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014

walk to the end of the driveway to the left across the street, get drinks there, and eat at the traditional Egyptian Abou El Sid or Italian Maison Thomas. Make sure the hotel arranges your taxi tour of Cairo otherwise you will be ripped off. Great Hotel and location.

Room Tip: refuse smoking rooms. If you ask for non smoking make sure you smell the room first.
  • Stayed: February 2013, travelled as a couple
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Thank baycnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014

I hope my critique will be taken as a genuine attempt to improve this historic palace in which I stayed so many times at executive level. From the positive point of view, the executive level staff are very hospitable and courteous. We used to have 2 guests free of charge but now one and any extra who has lounge access will be charged LE250 even if no food is served! Special thanks to Mrs El Bedeiwy, Raghda and Sally. Mona who greets you warmly every morning, Medhat who is the dynamo of the lounge who is soooo courteous,swift and professional in his services. Elhamy who is a highly efficient, Ahmad Zaki, Mounir,Masoud ,Ihab, Arafa and Mordy. Those are the people who truly makes me feel at home and their constant warmth is highly appreciated. Mr Amr Abd Galil who is truly outstanding.
Unfortunately though I was received by a trainee (can't be otherwise)upon my check in who decided against my will to block 10 nights off my credit card! His supervisor solved the problem but it is so recurrent and repeated each visit. Once money is blocked and one decides to leave hotel, as I did for few days, your money will take 5 working days to be released! I find this system as simply ridiculous! I am a globe trotter and no hotel blocks money in advance like this!!
I have also noticed that garden service has deteriorated and the cushions placed on chairs are noticeably dirty! Pigeons are obviously active!
I was fortunate with my housekeepers Sayed,Abd El Rahman and Mahmoud who left no stone unturned to keep the room perfectly clean and I felt safe as I leave valuables and their honesty is remarkable.
I believe that some reception staff are not well trained and are not well informed about client satisfaction and client treatment. They are the first impression, the facade and the ones who first welcome you to the hotel! I have had a couple of very sad mishaps which were reported to their supervisors. In this connection I thank Mr Abdel Rahman and Mr Abdel Karim.
I truly hope that my remarks will be taken seriously as I am a regular client who is loyal and attached to this hotel for years now and genuinely care for its reputation.

Room Tip: Don't take connecting rooms ! Your neighbours may be very noisy!
  • Stayed: December 2013, travelled with family
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2  Thank yasmineGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014 via mobile

The Marriott Omar Khayyam Palace is still unchanged most beautiful and in good shape.Beautiful garden terrasse makes guests forget that they are still in the heart of noisy cairo.Hotel has one of Cairo nicest outdoor swimming pool areas.Both Hotel Room Towers have been renovated and appear nice with Marriott famous most cosy beds.Although these days Cairo Hotels go through more difficult times this Hotel offers a still unchanged most excellent hospitality to its guest by all their staff.Enjoyed it and will definitely return soon.

Stayed: January 2014, travelled on business
Thank Torkian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cairo Marriott Hotel & Omar Khayyam Casino

Address: 16 Saray El Gezira Street | Zamalek, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Casino Hotel in Cairo
#6 Romantic Hotel in Cairo
#7 Business Hotel in Cairo
#7 Luxury Hotel in Cairo
#9 Family Hotel in Cairo
Price Range: £98 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cairo Marriott Hotel & Omar Khayyam Casino 5*
Number of rooms: 1060
Official Description (provided by the hotel):
Among premier Cairo, Egypt, hotels, Marriott Cairo Hotel & Omar Khayyam Casino, in the Zamalek area, is the perfect destination for weekend getaways, vacations, and business travel. The twin towers of this landmark hotel rise 20 stories high and provide magnificent views of the Nile and six acres of palace gardens. with an upgraded outdoor heated swimming pool, in-house guests can enjoy their relaxing time around the pool bar. Kids can also enjoy their time in kids pool area ... more   less 
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Also Known As:
Cairo Marriott Hotel And Omar Khayyam Casino
Cairo Marriott Hotel & Omar Khayyam Cairo
Marriott Cairo

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