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“Fantastic location and nice hotel grounds - but VERY outdated rooms and infrastructure” 3 of 5 bubbles
Review of Cairo Marriott Hotel & Omar Khayyam Casino

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Cairo Marriott Hotel & Omar Khayyam Casino
Ranked #5 of 139 Hotels in Cairo
Dubai
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic location and nice hotel grounds - but VERY outdated rooms and infrastructure”
3 of 5 bubbles Reviewed 19 May 2014

Cool location, and nice pool and outside cafe areas. The rest of the hotel is not very nice. The little shopping arcade (that you have to walk through) is old, and the rooms are even older (I was even "upgraded" to the Executive floor. Yikes. It's kept relatively clean for its age, but a clean old thing is still an old thing... Still, if you are going purely for the Zamalek location or for using the pool, then great!

Positives
-location
-outside grounds
-management was quick and nice when i had an issue getting to my floor (3 times)

Things to improve upon:
-The rooms (bed, bathroom, cabinets, and most importantly the carpet)
-Don't charge for internet... and then don't tell me that you charge for internet because everyone does in Egypt (I had just spent 2 nights in 2 other hotels that don't charge!)
-Elevators are awful. I couldn't get to my floor after going back to reception and having my key reactivated 3 times. Even later in the evening, some of the elevators were still not working (despite me alerting several hotel staff)

Room Tip: Any of the two towers are good. Just get a high floor if you can.
See more room tips
  • Stayed May 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ConstantTraveler_971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 20 May 2014
Dear ConstantTraveler_971,

Thank you for your feedback on our hotel and we are truly happy that you enjoyed yours stay, to make sure that give you the best hotel experience ever we appreciate your valid points and we are working on it. We look forward to welcome you back again soon.


Best Regards
Mosaad Hussein
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,113 reviews from our community

Traveller rating
    1,189
    630
    174
    71
    49
See reviews for
323
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690
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (410)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brisbane, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

This is a beautiful hotel that was once a palace. I was accommodated here after an accident in Egypt. The staff were empathetic and caring. Khaled from the business centre took me on a special tour of the palace and the breakfast staff were very helpful given that I had a broken arm.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jackie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 21 May 2014
Dear Ms. Jackie,

Thank you for sharing your feedback and we hope that your arm is better now . Looking forward to welcome you back again soon.

Best Regards
Mosaad Hussein
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 17 May 2014

The hotel is a real well kept palace. The rooms are nice and have everything you need. The architecture of the place is astonishing and the staff is very nice and helpful. The staff is always willing to help and they have a smile in their faces. Very nice people. The food is good, the meat was a bit dry, but the seafood is very good. The breakfast has many options and good food. I was stayed there with friends and we had a great time. The pool is a great place to lounge. It is close by the Egyptian museum.

Room Tip: Ask for a room with a view of the Nile.
See more room tips
  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MariPeralta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 22 May 2014
we are glad that you liked our palace and we hope you will visit us back again soon.

Best Regards

Mosaad Hussein
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 17 May 2014

The main hotel was a palace built to house Empress Eugenie of France when she came to open the Suez Canal - they say the white marble on the stairs was looted from the cap of the great pyramid and the ceiling paintings were done by slaves working 24 hours a day. Just amazing to see and be there.
The rooms are in 2 towers added later and are usual international chain standard - no complaints but the palace and gardens are just outstanding.
Some great restaurants notably the gardens!! Check out the "pineapple" Christian Cathdral next door and Harry's Bar with the great fish and chips.

It's on Zamalek island in the middle of the Nile so you can walk anywhere and you can't get lost - it's the diplomatic quarter so loads of quirky embassies to oggle at - check the Indian, Russian, (is that a secret entrance form the Nile?) the Swedish and the Mauritanian embassies.

Lots of bars and clubs and all night dancing - I loved it there

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HAR225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 22 May 2014
Thank you for your feedback and we look forward to welcome you back again soon.

Best Regards
Mosaad Hussein
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

Cairo may be noisy, and heart of cairo may be noiser, but in this hotel i guarantee to have the full luxury and enjoy quietness.
staff are extremely friendly.
it is in the middle of every thing
you can enjoy the Nile views and cruise

Room Tip: room 2035 is quiet nice room last floor in the zamalek tower
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nazaryia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 18 May 2014
Dear M. Nazaryia,

Thank you for your feedback and we look forward to welcome you back again soon.

Best Regards
Mosaad Hussein
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
82 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

I stayed here on a business trip and was very impressed with this hotel. The staff were cordial and helpful if not overalls friendly. The room was a little on the small side but was very comfortable and clean with a nice view of the Nile. The hotel has many food options all of which I found to be of a high standard.
I especially liked the promenade garden which is a great place to relax after a busy day in Cairo and its heavy traffic.

Room Tip: Try to get a view of the Nile
See more room tips
  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Daragh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 22 May 2014
Thank you for sharing your feedback.

Best Regards
Mosaad Hussein
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indonesia
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Only stayed one night but from the moment we stepped out of the car, someone was there to help us. Check in was quick, room was clean, well decorated with the a/c running. Food was delicious and the pool is splendid. A nice retreat after a busy day.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 3ofustravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 15 May 2014
Dear 3ofustravelling,
Thank you for your feedback and we are very happy that you enjoyed your stay with us. we look forward to welcome you back again soon.
Best Regards
Mosaad Hussein
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cairo Marriott Hotel & Omar Khayyam Casino

Property: Cairo Marriott Hotel & Omar Khayyam Casino
Address: 16 Saray El Gezira Street, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Cairo
#5 Luxury Hotel in Cairo
#6 Romantic Hotel in Cairo
#7 Business Hotel in Cairo
#9 Family Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cairo Marriott Hotel & Omar Khayyam Casino 5*
Number of rooms: 1087
Official Description (provided by the hotel):
Among the premier Cairo, Egypt, hotels, Marriott Cairo Hotel & Omar Khayyam Casino, in the Zamalek area, is the perfect destination for weekend getaways, vacations and business travel. The twin towers of this landmark hotel rise 20 stories high and provide magnificent views of the Nile and six acres of palace gardens. Dear valued guest, Please excuse us as we are closing our swimming pool for renovation to enhance our facilities and make your stay always more brilliant. closure will be from 08th of October 2016 till end of June 2017. ... more   less 
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Also Known As:
Cairo Marriott Hotel And Omar Khayyam Casino
Cairo Marriott Hotel & Omar Khayyam Cairo
Marriott Cairo

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