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“Very comfortable”

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Cairo Marriott Hotel & Omar Khayyam Casino
Ranked #7 of 137 Hotels in Cairo
Certificate of Excellence
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Very comfortable”
Reviewed 24 July 2014

Very comfortable and nice hotel. I enjoyed staying there. The location is perfect. The rooms are nice and the breakfast is good. The reception staff was very helpfull. It was very conveniant to have an atm machine in the hotel.

  • Stayed January 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Arzu Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 26 July 2014
Dear Arzu K.

Many thanks for sharing your feedback on our hotel. We are very happy to know that you enjoyed your stay and we promise you to make your next visit to our hotel even more enjoyable.

Best Regards

Mosaad Hussein
eCommerce Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,205 reviews from our community

Traveller rating
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    181
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (429)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Central Greece, Greece
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 July 2014 via mobile

It was really pleasant stay at this hotel. Nice garden area to chill at night, very impressive main building (it was a palace once). We had a room on a high floor, so we had rally nice view over the Nile. Some of our friends, they had a room on the lower floor, overlooking the parking, it was not so nice. Good breakfast with a lot of choices.

Stayed March 2014, travelled with friends
Helpful?
1 Thank LevaUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmyElShourbagi, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 21 July 2014
Dear Guest,

Thank you for sharing your great review. It will always be our pleasure to have you at the Cairo Marriott as our valued and esteemed guest. We hope to be able to welcome you again on a future visit to Cairo.

Best Regards,
Yasmine El Gammal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
104 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 18 July 2014

I love this hotel, mostly for it's expansive grounds, multiple restaurants and security. This was built for the visit of Napoleon's wife, Josephine. She stayed there, and now we all benefit. It was privately owned by the King's family until sold to the Marriott hotel line and developed. The swimming pool is easily the best in town. It's close to quirky shopping and in Zamalek.

Room Tip: Ask for one high in the tower overlooking the Nile.
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  • Stayed June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanetMcE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmyElShourbagi, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 19 July 2014
Dear Guest,

Thank you very much for your feedback on your stay at the Cairo Marriott Hotel & Omar Khayyam Casino. We are delighted that you have enjoyed every minute of it. It will always be our pleasure to have you at the Cairo Marriott Hotel as our valued and esteemed guest.

Thanking you again for your valuable comments and we look forward to welcome you back to the Palace in the near future.

Best Regards,
Yasmine El Gammal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
133 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 July 2014

Fantastic property of the Marriot group...well located, well appointed and good facilities too..! But the soul of the hotel is in its staff and the service they render...In the last 2 odd years, I have visited Cairo and the hotel at least 5 times and the last one would qualify as one of the worst!

Service is non existent...laundry service at regular rates is before 0900 pick up...call well before 0900 if you wish to avail this service...We order snacks and drink at the pool side...it was about 45 mins before our service arrived. Lastly when I was checking out they said they cannot bill my as the system was down...! When I narrated my experience to another colleague, he shared his own bad experiences with double billing and no refund!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank cic92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 13 July 2014
Dear CIC92,

Thank you for sharing your feedback and we are sorry that you did not enjoy your stay with us. we will contact you shorty to get more details.

Best Regards
Mosaad Hussein
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 July 2014

I stayed here for seven weeks from May-July 2014. The hotel is beautiful and the staff are excellent - literally every team member (especially Hana'a at breakfast) would smile and say hello as I walked by. The gym (even gym junkies will be happy), pool and food options are all great. I have many happy memories of sitting outside in the shade watching the other guests walk by while sipping a 'lemon with mint' after a long day of work. Another good thing about the hotel is that all taxi drivers know it, so even if you don't really know where you are, if you say 'Marriott' you'll end up back home. I felt completely safe at all times and marvelled at the quiet level of buzzing activity at the hotel - always something going on. I'd stay again in a heartbeat. The neighbourhood near the hotel is really accessible and fun to explore, very safe to walk around, even as a female at night.

Room Tip: My room faced the courtyard/pool with a little piece of Nile glimpses. Relatively quiet (nothing is...
See more room tips
  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank STtravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 13 July 2014
Dear STtravel1

Thank you for sharing your hotel experience with us . it is always our top priority to listen to our guests and work on their needs.
We look forward to welcome you back again soon.

Best Regards
Mosaad Hussein
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
84 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 7 July 2014

This heart of this hotel is a beautiful old palace with lovely decorations. However, around this have been built two huge towers to accommodate great numbers of tourists (and the casino) that make the hotel very impersonal. They are so busy that one night I waited for room service for more than 1 hour. The rooms have the feel of the typical, large-hotel room, clean but without focused attention (always a towel forgotten, coffee not replaced, etc).
The best thing about this hotel is its 50m pool. Early in the morning it is a great way to wake up, even on a Friday morning, when the pool area is still dotted with the filled ashtrays of the Thursday night late parties...
Do inspect your bill upon check out as mini bar charges mysteriously appear and avoid looking at these poor malnourished security dogs (so ubiquitous all over Cairo) that greet you on your way in lest you feel guilty for not being able to help them...

Room Tip: Ask for higher floors
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Arlingtonian2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 8 July 2014
Dear Alringtonian2011

Thank you for sharing your feedback. To enable us to work on your points , we kindly ask you to provide us with your direct contacts to the following email
Mosaad.hussein@marriott.com .


Best Regards
Mosaad Hussein
Ecommerce Manager
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Amman, Jordan
Level Contributor
241 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 6 July 2014

I love the palace in the middle, the back garden is just amazing, staff are very high caliber, rooms are a little old and bathrooms definately need to changed. I was checked into my room at 8 am and was given a 4 pm late checkout. The gym is very clean and has new equipment

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fitiany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CairoMarriottHotel, Manager at Cairo Marriott Hotel & Omar Khayyam Casino, responded to this review, 8 July 2014
Dear Fitiany,

We thank you so much for sharing your experience about your stay in Cairo Marriott Hotel. We definitely value your comments. We look forward to welcome you back again soon.

Best Regards
Mosaad Hussein
eCommerce Manager
mosaad.hussein@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cairo Marriott Hotel & Omar Khayyam Casino

Property: Cairo Marriott Hotel & Omar Khayyam Casino
Address: 16 Saray El Gezira Street, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Cairo
#6 Romantic Hotel in Cairo
#7 Luxury Hotel in Cairo
#7 Business Hotel in Cairo
#9 Family Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cairo Marriott Hotel & Omar Khayyam Casino 5*
Number of rooms: 1087
Official Description (provided by the hotel):
Among the premier Cairo, Egypt, hotels, Marriott Cairo Hotel & Omar Khayyam Casino, in the Zamalek area, is the perfect destination for weekend getaways, vacations and business travel. The twin towers of this landmark hotel rise 20 stories high and provide magnificent views of the Nile and six acres of palace gardens. Dear valued guest, Please excuse us as we are closing our swimming pool for renovation to enhance our facilities and make your stay always more brilliant. closure will be from 08th of October 2016 till end of June 2017. ... more   less 
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Also Known As:
Cairo Marriott Hotel & Omar Khayyam Cairo
Cairo Marriott Hotel And Omar Khayyam Casino
Marriott Cairo

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