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“Perfect stay in Cairo ”

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JW Marriott Hotel Cairo
Ranked #10 of 137 Hotels in Cairo
Certificate of Excellence
Lima, Peru
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Perfect stay in Cairo ”
Reviewed 13 November 2013 via mobile

Just spent 2 nights at the JW Marriott Cairo. This isn by far the best Marriott property we have stayed at. From the moment we arrived the level of service was exceptional.

Now is the time to visit Egypt. Everything is very calm and since there is a general scare about coming to Egypt, all of the attractions are empty. Also hotels and tours have special promotions to boost up tourism.

I have to mention specifically Merna from the Elite Ambassador's desk, who provided us service above and beyond. And also Samy from the Concierge desk, ask for him!

A magnificent stay at this Marriott property, highly recommended for your next Cairo visit.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Huayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, 17 November 2013
Dear valued guest,

Thank you for your kind review of the JW Marriott Cairo,

I was very pleased to read such positive comments about Merna and Samy, and I will certainly pass your positive feedback to them as well as the rest of the team.

Our aim is to make sure that all our guests have the most enjoyable stay and I am very pleased that we have achieved this.

Once again, I do appreciate you sharing your comments with other Trip advisor users and the team and I would be more than happy to welcoming you back to the JW Marriott Cairo in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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944 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
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English first
Coconut Creek, Florida
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 November 2013

Excellent Hotel, with Great amenities, very modern and secure,very important for westerners in this part of the world. Modern with 3 awesome pools, also features some good restaurants on premise as well. Very good , friendly staff. Modern rooms, very clean, it's basically a like a resort. Stayed here in 2012 and will return one day again once all the turmoil in the middle east is better than at the current time. Located about 30 minutes from downtown Cairo and 40 minutes from the pyramids of Giza.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
Thank paulfortlauderdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, 7 November 2013
Dear valued guest,

Thank you very much indeed for your feedback regarding our hotel.

The hotel team are all extremely passionate about delivering consistent high standards of guest service at all times.

I do hope we have the opportunity to welcoming you back to the JW Marriott Cairo in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 October 2013

Top service, clean room, safe location, great beach, pool n golf course
Will come again

Good place for meetings, family excursion, very close to airport, and on ring road of cairo.. Where it is accessible to everyplace

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anegm74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, 31 October 2013
ear valued guest,

Thank you so much for your kind feedback on Trip Advisor.

I am really pleased to have just read your review and delighted you chose to stay with us.

I have shared your review with my team and we are extremely delighted.

Once again, thank you for taking the time to post your review on Trip advisor. We look forward to welcoming you back in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 October 2013 via mobile

On of the best hotels I've been in. Everything was perfect. Beautiful design, spacious room, very comfortable beds. The staff were welcoming and helpful. I've enjoyed every minute I've spent there. Special thanks to everyone working there.

Stayed October 2013, travelled as a couple
Helpful?
Thank drhg2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, 28 October 2013
Dear valued guest,

Thank you for such a wonderful review. I was so pleased to read so many different positive comments from you.

The hotel team are all extremely passionate about delivering consistent high standards of guest service at all times.

Meanwhile, I will be certain to pass your comments on to all the team, who will feel very proud to hear your compliments.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 October 2013

most comfortable beds ever. Very quiet rooms with lovely balconies. Tasteful decor. Only about half an hour from the Pyramids. Service very efficient. Big resort style hotel. Food in the Lebanese restaurant a tad disappointing but that is my only criticism. The coffee in the Patisserie was excellent. The pool area is amazing, as close to a real beach as you will get in Cairo!

Room Tip: The rooms facing the golfcourse get the sunrise.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kdeeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, 27 October 2013
Dear valued guest,
I really appreciate that you took the time to write your comments on trip advisor.

I am also glad that you enjoyed your stay at our hotel and that you appreciated our services.
In the meantime, I will pass on your positive comments to the team which will serve as a great motivation.

Thank you for choosing JW Marriott Hotel Cairo and I look forward to welcoming you again very soon!

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manama, Bahrain
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 October 2013 via mobile

Due to a project here in cairo I'll call myself a repeating guest at the jw. And I'm amazed if the bell boy says welcome home ms bridget if the check in staff cant do enough to make me feel being at home if the cook gets my omelette exactly the way i like it and if i can feel safe and well looked after in this hustling bustling city. Just book it and you won't regret!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bridget S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, 24 October 2013
Dear valued guest,

Thank you for your 5 star review of the JW Marriott Cairo!

It is heartening to see that the little things we do are noticed and it makes us even more determined to get things right for our guests.

Looking forward to welcoming you back to the JW Marriott Cairo in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andorra la Vella, Andorra
Level Contributor
662 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 390 helpful votes
Reviewed 21 October 2013

Chose this hotel from a safety point of view it is near to the airport but not at the airport, they can organise pick ups before you even pass through immigration on arrival. I felt safe

When I got there it was really rather good, I was given a suite upgrade to a huge three room place overlooking the golf course. Though I only flew in and flew out with one night I found the service very good, it had a nice bar and I certainly enjoyed my jacuzzi in the room.

To be honest in these uncertain times it was perfect no view of the pyramids or on the River Nile! but safe secure and excellent service

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barcaranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, 24 October 2013
Dear valued guest,

Thank you for such a wonderful review, it’s great to read so many positive comments about your stay with us.

As you mentioned, the JW Marriott Cairo is ideally located very close to the airport and we organize as well airport pickup and drop off.

I will make sure to pass on your positive comments to the team.

Thank you for choosing JW Marriott Cairo and I look forward to welcoming you again soon!

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Cairo

Property: JW Marriott Hotel Cairo
Address: Ring Road- Mirage City | Heliopolis, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cairo
#6 Casino Hotel in Cairo
#10 Luxury Hotel in Cairo
#10 Business Hotel in Cairo
#14 Family Hotel in Cairo
#16 Romantic Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Cairo 5*
Number of rooms: 438
Official Description (provided by the hotel):
Treat yourself to a new standard of elegance at the award-winning JW Marriott Hotel Cairo. Set against the unique and magical backdrop of Cairo, Egypt, a vibrant city steeped in 7,000 years of history and culture, our luxury hotel provides a combination of relaxed sophistication and personalized service. 440 impeccably appointed hotel rooms and suites offer every luxury for your Heliopolis visit, from pillowtop mattresses and marble bathrooms to 24-hour room service and high-speed Internet. Our stunning suites feature impressive views of our golf course, or "The Beach." With 12 diverse dining options at your disposal, you can rest assured that your appetite will always be satisfied. Indulge in a luxury treatment at the 27,000-square foot Mandara Spa, or play a round at our Mirage City Golf Club. Plan your next event with us in Heliopolis; our hotel features gorgeous, flexible venue space and comprehensive planning services. For the getaway of a lifetime here in Egypt, choose the JW Marriott Hotel Cairo. ... more   less 
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Also Known As:
Jw Marriott Cairo
Marriott Hotel Cairo
Marriott Cairo
Cairo Marriott

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