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“Fantastic!”
Review of Ramses Hilton

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Ramses Hilton
Ranked #13 of 137 Hotels in Cairo
Certificate of Excellence
London, United Kingdom
1 review
“Fantastic!”
Reviewed 24 May 2013

Very Good Location. Fantastic service through out. I have been upgraded to executive floor on 27th level. What a view of the city and the river Nile! Mr. Mohammed arranged everything and is a perfect gentleman! All my sightseeing were arranged by the hotel authority.overall experience very good. Very much recommended.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Abu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 27 May 2013
Dear valued Guest,
Greetings from Ramses Hilton

We are glad to hear that you enjoyed your stay with us. Thank you very much for your nice comments that you posted on Trip Advisor. We are glad to note that you were satisfied with the sight seeing service that was provided to you by the hotel.

We appreciate your nice comments on the performance of the team, specially Mohamed. We will convey your comment to him.

We look forward to welcoming you back again to the hotel or any of our Hilton Hotels Worldwide.

The Management
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (467)
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English first
Adelaide, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 May 2013

Having stayed at other 5 star hotels in Egypt, I can definately say that the Ramses Hilton is pretty close to the top of the list.
We upgraded to a club room which was pretty roomy, but you can't deny that the design of the hotel itself is slightly dated. However, the general impression is that the place is quite clean, and as far service goes, it pretty much beats any other that we've had (even compared to some in the UAE). The staff are friendly and fast on their feet, and always oblidging, which isn't always that easy to find in Egypt! We enquired into some watermelon juice (which was there the previous day) and within 5 minutes, the staff had some juiced fresh for us without our asking.
The common areas in the hotel (lobby, restaurants etc) were quite modern and clean, without the smell of smoke. The club lounge also has a really great array of complimentary drinks and snacks, and you can also have your meals there too.
The views are amazing from the higher floors especially at night. A really nice surprise for the end of our stay.

Room Tip: It doesn't cost much to upgrade to a club room so well worth it for the extra space and perks of...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank When_pandas_attack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 23 May 2013
Dear Valued Guests,
Greetings from Ramses Hilton We are glad that you enjoyed your stay with us.

Thank you very much for your nice comments that you posted on Trip Advisor. We are pleased to note that you were satisfied with the team effort and professionalism specially at the Executive Lounge.

We look forward to welcoming you back again to the hotel or any of our Hilton Hotels Worldwide.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 21 May 2013

I have recently started staying at this hotel again after staying elsewhere for the past 2.5 years, it's nice to feel at home again. This property is not new and when compared to other Hilton hotels it is a bit dated but for the situation in the country and low tourism over the last few years, I think they have done a very admirable job in keeping the hotel well groomed and extremely well serviced.

I travel about 300 days a year (Canadian ex-pat based in Dubai) all over the world and try to always stay in Hilton hotels, I can honestly say that this property is by far the best staffed and that's saying a lot as all Hilton's have an excellent reputation for that. The ladies working the executive reception are extremely attentive and always remember me making my stay very comfortable, the duty managers are also excellent and frequently join me for a coffee. Where this hotel currently lacks in needed renovations, they more than make up in service in every area of the facility.

The location is excellent to some, horrible to others depending on the guests needs, I like it as it's right across the Nile from Zamalek and directly across the street from the Museum. The Nile side rooms offer me a great view of the Pyramids each morning and the Nile full of activity each night.

The English pub is decent (please start serving Guinness!), shisha is very good and the Indian restaurant is my favorite in the city.

I recommend this hotel to everyone who values guest service and consistency.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KMHutch73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 27 May 2013
Dear Valued Guest,

Greetings from Ramses Hilton,

Thank you for your trust in Hilton Hotels. We are glad to hear that you enjoyed your stay with us. Your detailed appreciatiion of the team efforts means a lot to us. We are pleased to note that you were satisfied with the service standard.

We would like to inform you that our planned Master Plan renovation project has been delayed many times, due to the country situation which was not stable enough to get it done. However, this does not stop us from our regular maintenance schedule and small renovation projects.

We value you as a loyal and regular guest to Hilton and we will do whatever it takes to keep our loyal guests.

We look forward to welcoming you back again to the hotel or any of our Hilton Hotels Worldwide.

The Management
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Newcastle upon Tyne, United Kingdom
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 May 2013

I would like to say that this hotel staff were fantastic. The hotel is quite old but on the inside the staff and room were really nice to me. I got an upgrade to nice room and for my birthday they presented me a nice cake in the lounge. The food also especially breakfast was fantastic.

Would definetly stay again

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stevecave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 23 May 2013
Dear Valued Guests,
Greetings from Ramses Hilton

We are glad that you enjoyed your stay with us. Thank you very much for your nice comments that you posted on Trip Advisor. We are pleased to note that you enjoyed your birthday celebration with the team.

We look forward to welcoming you back again to the hotel or any of our Hilton Hotels Worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 May 2013

What an incredible hotel. The staff was tremendous. It was a really great experience the restaurant cafe/buffet was tremendous. This is a must stay hotel if you are in Cairo. The staff worked very hard and were exceptionally friendly. Everyone spoke excellent English as well as many other languages. It is right behind and across the street from the famous Cairo Museum. The views were amazing from the balcony rooms. Egypt was incredibly safe, and they LOVED Americans.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Safariguyphotog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 21 May 2013
Dear Valued Guest,
Greetings from Ramses Hilton,

Thank you very much for your nice comments you posted on Trip Advisor.

Appreciating the team performance and service standard means a lot to us. We will forward your comment to them specially at the Terrace Cafe team.

We look forward to welcoming you back again to the hotel or any of our Hilton Hotels Worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamborine, Australia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 May 2013

The location of the hotel was great - downtown near the Egyptian Museum, the Metro and by the Nile. You can see the pyramids from a Nile View room on the higher floors. The service was excellent throughout the hotel. It is worth the extra cost for the executive floors. The Executive Lounge is great - wonderful views of the entire city. At sunset with a drink there is no better place to overlook Cairo then from the 26th Floor Lounge.
Enjoyed our stay - happy to recommend.

Room Tip: It is worth the extra to book a room on the executive floors - it is much quieter plus you have the...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnmaur26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 16 May 2013
Our Dear valued Guest,
Greetings from Ramses Hilton

We are glad to hear that you enjoyed your stay with us. Thank you very much for your nice comments that you posted on Trip Advisor. We are glad to note that you were satisfied with the service standard, the location and the Executive Lounge.

We look forward to welcoming you back again to the hotel or any of our Hilton Hotels Worldwide.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cairo, Egypt
1 review
Reviewed 13 May 2013

its wonderful day you stay sham elnessem in Egypt. its old fest which all Egyptian are calibrate it and Hilton Ramses progress all kind of traditional food with a wonderful friendly atmosphere. all employes in the hotel fell you a VIP in the hotel which fell u satisfy.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Abdullah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 16 May 2013
Our Dear Guest,
Greetings from Ramses Hilton

We are glad to hear that you enjoyed Sham El Nessim day with us. Thank you very much for your nice comments that you posted on Trip Advisor. We are glad to note that you were satisfied with the service standard and the team performance.

We look forward to welcoming you back again to the hotel or any of our Hilton Hotels Worldwide.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramses Hilton

Property: Ramses Hilton
Address: 1115 Cornish El Nile, Cairo 12344, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cairo
#9 Casino Hotel in Cairo
#9 Business Hotel in Cairo
#12 Romantic Hotel in Cairo
#13 Best Value Hotel in Cairo
#13 Luxury Hotel in Cairo
Price Range (Based on Average Rates): £
Hotel Class:5 star — Ramses Hilton 5*
Number of rooms: 771
Reservation Options:
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Also Known As:
Ramses Hilton Hotel Cairo
Hilton Hotel Cairo
Hilton Hotel Ramses
Hilton Cairo
Cairo Hilton
Ramses Hilton Cairo

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