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“Excellent”
5 of 5 bubbles Review of Ramses Hilton

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Ramses Hilton
Ranked #13 of 137 Hotels in Cairo
Certificate of Excellence
Jeddah, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
5 of 5 bubbles Reviewed 5 June 2014

Thank you very much to all Hilton Ramses Team. With regards and special to Mustafa from Front Office and his team, to F& B manager and his team Adel, Ahmed, Ashraf from F&B and his team for their hospitality and warm welcome. Thank you also to the Kitchen team for the excellent food. again Big thanks to H.K manger and the team fro the room cleaniness

Thanks again to the team that made our stay a good time, comforting and memorable. It was great and definitely I will be more happy to come back.

Room Tip: Higher floor have a very nice view.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank muneerwaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 9 June 2014
Dear Valued Guest,

Greetings from Ramses Hilton,

We have read your comment and we are pleased to know of your satisfaction during your stay.

We would like to thank you for your appreciation of the team efforts and hotel recommendation. Your comment will be forwarded to the team, name by name.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,313 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (456)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Antalya, Turkey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 June 2014

I am Iulia Ignateva, i stayed 2 nights only i wish it could be more, all the staff ware smiling and very helpful, food was awesome hotel looks a bit old but still pretty, i would recommend my friends staying there

Thank you

Room Tip: definitely high floor with sea pool view
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Юлия И
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 9 June 2014
Dear Iulia,

Greetings from Ramses Hilton,

Thank you for taking the time to post your review on TripAdvisor. We have read your comment and we are glad to know of your satisfaction during your stay.

We appreciate your nice comment and recommendation of the team helpfulness and look forward to welcoming you back to Ramses Hilton .

The Management
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

It was amazing stay in amazing hotel. I would like to thank everyone for support and help u have wonderful staff. Special thanks to menna res manager and her team. Bus. Center team and mrs. Amany Mounir for her support and hospitality

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sherine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

The room was spacious with a magnificent view, the food was excellent, people were friendly & very helpful and the service was superb. I will definitely be more than happy to come back. Thank you for the great hospitality!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MariamIsmail2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 9 June 2014
Dear Valued Guest,

Greetings from Ramses Hilton,

Thank you for taking the time to post your review on TripAdvisor. We have read your comment and we are glad to know of your satisfaction during your stay for the hotel location, the Breakfast and the service standard.

We appreciate your nice comment on the team helpfulness and look forward to welcoming you back to Ramses Hilton .

The Management
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Sydney, Australia
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 3 June 2014 via mobile

The poor old Ramses Hilton is a bit of a thorn in the groups side. It's very old, very tired and desperate for a revamp.

I stayed as HHonors Gold and was upgraded to an exec room, but I did have to pay for it. My HHonors upgrade was apparently not fourth coming.

The good from this hotel is purely the executive level staff. The manager is good at her job and went to some effort to welcome us. Lounge staff were great, although the "please leave a good review" from who I believe was the lounge manager was a bit unprofessional.

The front desk staff were hopeless and had a shocking attitude. Just use the exec level for all dealings. We paid our account the night before departure (had a 5am pickup) and the desk staff member was rude, aggressive and clearly didn't want to help. He even printed our account and wrote by hand an "additional" amount that he insisted we pay. No doubt another Egyptian "tip" that he's pocketed.

Security is tight as you'd expect, but it's all a show. We witnessed several Egyptian and Arab men hand cash to the security staff and bypass the metal detectors and xray machine. On arrival, I had a few hundred in US Cash in my bag and the X-ray staff saw it, asked to look at it and were strongly hinting that I should be "tipping" them with it.

I guess it's just the Egyptian way... But I expected better from a Hilton.

Stayed May 2014, travelled as a couple
Helpful?
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for taking the time to post your review on TripAdvisor. We apologize for any dissatisfaction you went through as you find the hotel not up to your expectation.

As for your upgrade payment, please note that we have checked your reservation and according to your chosen category, you already reserved a city room that requires a supplement for an upgrade to Nile view. However, we were pleased to make you an additional upgrade to the Executive Floors free of charge.

Concerning other points that you mentioned, please note that they are forwarded to the concerned managers for taking the necessary actions.

We value you as our regular guest and hope that what happened will not prevent you from staying with us again and look forward to welcoming you back to Ramses Hilton.

Thank you
The Management
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Marsa Alam, Egypt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 June 2014

I do ‎ not find the words to thank you for this great stay. it was wonderful and high service ,my thanks to all your team members and special thanks to hany noor front office for his great efforts during my stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Soliman W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 4 June 2014
Dear Soliman,
Greetings from Ramses Hilton,

We are very glad to know that you enjoyed your stay with us.

Our team appreciates your feedback very much, which is a great tool for more progress and success. We will always ensure our guests satisfaction and loyalty and feeling that Hilton is their home away from home.

Thank you for your nice comment oh Hani Nour and the Front Office Team performance. We will convey your comment to them.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 3 June 2014

The executive lounge needs to be more luxirious but the service at the lounge is more than perfect they really had a great hospitality and with perfect staff from the chef to the manager. The rooms are clean and the room service is excellent, all the staff are helpful and friendly with always a smile on their faces.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Na7na7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 4 June 2014
Dear valued Guest,
Greetings from Ramses Hilton,

We are very pleased to know that you enjoyed your stay with us.

Thank you for your nice comment on the Executive Lounge team performance. We will convey your cmment to them.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramses Hilton

Property: Ramses Hilton
Address: 1115 Cornish El Nile, Cairo 12344 , Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cairo
#9 Business Hotel in Cairo
#9 Casino Hotel in Cairo
#12 Romantic Hotel in Cairo
#13 Luxury Hotel in Cairo
Price Range (Based on Average Rates): £
Hotel Class:5 star — Ramses Hilton 5*
Number of rooms: 771
Reservation Options:
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Also Known As:
Ramses Hilton Hotel Cairo
Hilton Hotel Cairo
Hilton Hotel Ramses
Hilton Cairo
Cairo Hilton
Ramses Hilton Cairo

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