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“Always feeling like a home....”
Review of Ramses Hilton

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Ramses Hilton
Ranked #13 of 137 Hotels in Cairo
Certificate of Excellence
Wayne, New Jersey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Always feeling like a home....”
Reviewed 6 July 2014

I've been to Cairo a couple of times as I've frequented to/lived in the region in general. So far I have stayed prob. in a dozen of different hotels with different brands (InterContinental, Marriott, Hilton, Fairmont etc.) located in Cairo downtown, Heliopolis and New Cairo. Even if Ramses Hilton is the oldest property in terms of property & room condition among them, it still remains on the top of my list whenever I visit Cairo. Why?

Service: what could I say more, simply "excellent" in all fronts - front desk, concierge, bellhop, executive lounge desk & the lounge itself, swimming pool, housekeeping etc. ... then the same things could be said to a couple of other hotels that I stayed (e.g. JW Marriott Mirage, Renaissance Mirage, Conrad Cairo etc.) then what's different here? Truly personal and genuine hospitality from some staffs which feels to your heart. Simply feeling like a home. As a Gold member (soon-to-be Diamond member), personally executive lounge service, comfortability & food here are simply irresistible to me.

Value: ok, let's admit it's an "old" property, but an epitome of "excellent maintenance" of service and property. No wonder why it's still so popular among certain types of guests. When considering the property itself, the hotel might feel slightly expensive, but again i dare say service in general and food quality & quantity are still compatible with those from real 5-star hotels.

Sleep quality: No problem at all.

Cleanliness: Meticulous housekeeping service. Special thanks to Adil (? not sure of his name) who is in charge of executive floor (25th) for his vigorous efforts on housekeeping everyday.

Location: Oh my goodness, the view !! I stayed in rooms of two different directions on the 25th floor, and views from both rooms are simply wondrous. No hotels along the Nile river that I previously stayed (e.g. InterCon Semiramis, Marriott Zamalek, Conrad Cairo, Fairmont) can simply beat Ramses in terms of a breathtaking view over the Nile (both from high floor rooms and from particularly executive lounge balcony). A totally strategic & convenient location in central downtown of Cairo that other hotels can't compete.

Room: to be honest, bathroom (particularly bathtub for those who are fond of a long hot bath like me..) feels old, but room condition is fairly good and again quite well-maintained. Integrated greenish color (e.g. carpet, lamps, furniture) in room makes me feel enough comfortable and cozy, neither luxurious nor cheap.

Breakfast: In general I found that breakfasts served in both Hiltons (Conrad & Ramses) are very robust and substantial in terms of variety, quality and quantity compared other brand hotels. As for my breakfast experience in both Hiltons, dining hall atmosphere, types of food, decoration/presentation definitely feel much more modern and upscale in Conrad, but... personally I just prefer the types of food served in Ramses. My opinion might be a bit biased due to my East Asian taste/preference which prefer heavy breakfast with rice, fish and grilled eggplant etc. lol... HOWEVER I wish Ramses could provide "real" freshly squeezed orange juice and better quality of black coffee, please?

Executive Lounge Service and Lounge Hall: This is the sole and utmost reason why I still come back to Ramses over and over. My heartfelt thanks to all staffs whose names I can't remember due to my short memory (lol..) including Captain Mostafa, Captain Khaled and Waiter Hassan. In addition, both female staffs on exec. lounge desk are super helpful too with any concerns that I have.

One concern: it seems that this hotel/exec. lounge is quite popular among a lot of smoking-lovers from different Arab countries. As a non-smoking female, however, I wish Ramses somehow extends the space of lounge or spares a substantial amount of space for non-smokers like me... I'd love to spend lazy or working time in the lounge but at times it feels difficult with heavy smoking smell. Still I do love to lounge about reading papers & sipping all sorts of tea & coffee served in the quiet lounge, just after breakfast or just before going to bed, mm...

PS. My sincere respect to Sir. Bellman Manger (pic attached) who served the desk more than three decades (to be exact, 34 years as I am told) for his professionalism, hospitality and service in Ramses Hilton. :)

  • Stayed July 2014, travelled solo
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Helpful?
Thank Jessie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 13 July 2014
Dear Valued Guest,

Greetings from Ramses Hilton,

We have read your review and we are pleased to know of your satisfaction during your stay.

We would like to thank you for your detailed appreciation of the team efforts and hotel recommendation. Your comment will be forwarded to the team, name by name. ( Adel the houseman, Captain Mostafa, Captain Khaled, Waiter Hassan, Executive Floors Ladies and Information Desk Manager).

As for your suggestion of providing a wider non -smoking area at the Executive Lounge, please note that it is put into consideration.

We value you as our regular guest and look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
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English first
Cairo, Egypt
Level Contributor
3 reviews
Reviewed 1 July 2014

Am inviting every one in over the world to visit Hilton Ramses , really you will will have a great stay with different feeling you will never face it in other place.smiley faces , worm welcoming , high quality ,.service , wonderful atmosphere, nice view on Nile river

  • Stayed June 2014, travelled with family
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    • Location
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mostafa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 3 July 2014
Dear Valued Guest,

Greetings from Ramses Hilton, We are very pleased to know that you enjoyed your stay with us. Thank you for taking the time to post your review on TripAdvisor.

The nice comment and recommendation for the hotel are very much appreciated.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2014

My and my husband stayed in the Ramses Hilton last year in october for 3 nights, we both flew in from London and arrived 8 hours before our check in, the guys on reception were brilliant they gave us our room without any additional charges and also it was our wedding anniversary that day so they sent us up a complimentary breakfast, fruit basket and in the evening we came back to the hotel to a beautiful display on our bed with a lovely little chocolate cake saying happy wedding anniversary on lol... really it was so sweet of them.

We travel back to Egypt every year now to visit family and every time we will for sure be staying at the Hilton Ramses :)

Oh forgot the important parts..... the bed was super comfortable.... room spotless.... and breakfast amazing choice of yummy foods!!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Emmajalh1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 1 July 2014
Dear Valued Guest,
Greetings from Ramses Hilton,

We have read your comment and we are very pleased to know of your satisfaction during your stay with us. The hotel management seizes the opportunity to wish you a happy anniversary.

We would like to thank you for appreciating the team performance and we will forward your comment to the team.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 25 June 2014

We enjoyed our stays at this hotel not only because of the convenient location, but also the service provided by the manager Samy and other hotel staffs. Thanks for making us awonderful memory in Egypt!

Room Tip: Higher floor rooms are recommended.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Meng L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 26 June 2014
Dear Valued Guest,
Greetings from Ramses Hilton,

We have read your comment and we are very pleased to know of your satisfaction during your stay with us. Thank you for taking the time to post your review on TripAdvisor.

We would like to thank you for appreciating the team performance, specially Samy at the Front Desk and we will forward your comment to the team.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 June 2014

We stayed twice at the hotel when we came to Egypt. It is a great hotel with superb service. We were high up and so had a great view of the Nile and the noise of Cairo did not bother us. It is very central - Tahir square, the Cairo museum and other things to see are a 5 minute walk from the hotel. The rooms are clean and well maintained. Even through some of the room was a little dated, everything worked well. The breakfast buffet is AMAZING - probably the best buffet I have had anywhere - all the standard stuff to Egyptian specialties along with an organic section. As Americans we were a little concerned about Eqypt. But after 2 weeks there we can say it is a great place to visit - the people are really nice and very friendly, it is safe, the food is great, lots to see and do. Right now hotels are not expensive, food is cheap, and the tourist sites not busy. Go and enjoy - it is well worth it.

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Peterthediver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 26 June 2014
Dear valued guest,

Greetings from Ramses Hilton,

We are very pleased to know of your satisfaction during your stay with us. Thank you for taking the time to post a detailed review on TripAdvisor.

We would like to thank you for appreciating the team performance and we will forward your comment to the team.

Thank you for the positive thoughts on the current situation in Egypt and we will always do our best to ensure our guests feel at home.

We value you as our regular guest and look forward to welcoming you back to Ramses Hilton

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Menofya, Egypt
Level Contributor
5 reviews
5 hotel reviews
Reviewed 24 June 2014

More enough to say HILTON RAMSES IS THE SCHOOL OF THE HOSPITALITas the hotel having a very proactive and experienced people i will recommend hilton ramses for all my friends and relatives. special thanks for the FD manager (Mostafa), Hazem 9FB Manager) and Ahmed Momtaz in the restaurant

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nabil N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 26 June 2014
Dear valued Guest,

Greetings from Ramses Hilton,

Thank you for taking the time to post your review on TripAdvisor.

We would like to thank you for appreciating the team performance, specially Mostafa at the Front Desk, Hazem and Ahmed Momtaz at the Food and Beverage, and we will forward your comment to all of them.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaga, Spain
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 June 2014

Fabulous hotel! We had a room on one of the top floors affording us a fantastic view of the Nile and Cairo tower. The noise from the street was no problem with excellent double glazing. The room was spotlessly clean and kept that way by the room staff who were only too happy to help with any request.Our beds were so comfortable and a wonderful selection of different pillows for the personal preference of the guests. Room service was quick and the food very good. We ate in the restaurant for an excellent breakfast and enjoyed the downstairs lounge for smoking shisha. Courteous and friendly reception staff and the doorman who was happy to call a taxi whenever we required transport. Ideally located near to the Museum and Tahrir Square, we enjoyed walking to the local shopping malls and seeing the sights. We were there after the troubles but security was still high and we felt very safe. Highly recommend it if you want to experience downtown Cairo and Cairene hospitality.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Subrella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramses H, Hilton Management at Ramses Hilton, responded to this review, 24 June 2014
Dear Valued Guest,

Greetings from Ramses Hilton,

Thank you for a detailed review expressing your satisfaction during your stay with us.

We are grateful to your appreciation of the team efforts and hotel recommendation. Your comment will be forwarded to the team.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramses Hilton

Property: Ramses Hilton
Address: 1115 Cornish El Nile, Cairo 12344 , Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cairo
#9 Business Hotel in Cairo
#9 Casino Hotel in Cairo
#12 Romantic Hotel in Cairo
#13 Luxury Hotel in Cairo
Price Range (Based on Average Rates): £
Hotel Class:5 star — Ramses Hilton 5*
Number of rooms: 771
Reservation Options:
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Also Known As:
Ramses Hilton Hotel Cairo
Hilton Hotel Cairo
Hilton Hotel Ramses
Hilton Cairo
Cairo Hilton
Ramses Hilton Cairo

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