I was there due to delay in my flight and hotel was good but the staff and management they do not know how to deal with the customers they insist that I took some items from minibar and this is not true at all.
They have a receptionist called Mostafa and he is dealing with us with very bad hotel and also his duty manager.
Really I am so depressed from the way they deal with the customers.
I visited too many countries and too many hotels but I never thought that such 5 star hotel looks so bad like this.
No experience how to deal with customers.
- Official Description (provided by the hotel):
- Located in the fashionable suburb of Heliopolis, 10 minutes from Cairo International airport, 10 minutes from the Cairo International Conference center and 25 minutes from the city center with courtesy hotel shuttle. Georgian style hotel of architecture boasting all leisure facilities including tennis courts, glazed squash courts, equestrian club & business center. 320 spacious rooms with 18 suites and 14 individual pool side rooms, Executive floor including business advantage rooms, Executive lounge and butler service. All rooms & public areas have broadband internet access with free WiFi technology, IP telephone with voice mail, data port. All rooms with 32-Inch LCD TV. 11 fully equipped meeting rooms accommodating up to 500 people. All rooms feature the latest audiovisual equipment, fax and computer facilities. Fitness & Health Club fully equipped with cardiovascular equipment for total body workouts. The Spa sauna, Jacuzzi , hammam and professional massage. ... more less
- Reservation Options:
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- Also Known As:
- Concorde El Salam Cairo