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“An Excellent/short experience”

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Hilton Cairo Zamalek Residences
Ranked #22 of 144 Hotels in Cairo
Certificate of Excellence
Reviewed 2 March 2014

This hotel is highly recommended, has very unique location not overlooking the nile but you feel like you are in the nile. superb service from the doorman, FD, HK and the breakfast team have done great job specially Sayed and his dark skin team member, sorry i can not recall his name. Spacious and immaculate room fully equipped with whatever you want.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded 11 April 2014

Thank you so much for your positive review, great that you liked the hotel unique location and the stunning views of the Nile. The team is very motivated after reading your kind comments.
Please come back soon.

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348 - 354 of 556 reviews

Reviewed 25 February 2014

They ask me in entrance to check all my stuff, there are no problems about the, security is first, but the problem was at the same time one Foreigner passed was no security check even he have baggage. Apartheid does not befit with Hilton !

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Taher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded 28 February 2014

Thank you for your feedback, kindly be advised that we have unified security measures which are applying on all guest, hotel visitors, and team members including myself, however some diplomat guests are excluded from the strict security checks following to Geneva agreement in this regards. Please make sure that we are valuing each dear guest chose to stay in our hotel and we are treating all equally and as you said security is first.

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Reviewed 20 February 2014

I had wonderful experience with Hilton Zamalek Residence at Cairo. Hotel is located at the bank of River Nile and had a wonderful sight of River Nile. Zamalek is the safest place in Cairo and very well developed. Room is very neat and Clean. House keeping staff is very good. Breakfast is ok but vegetarian person has very less choices except fruit and Juices. They tried to serve the Indian vegetarian items and it's upto the mark as it's difficult to find Indian food in Egypt. Some waiter behavior is not found good during breakfasy.Hotel Management staff is very kind and supportive. Overall it is a very good Experience at Hilton Cairo Zamalek. I will prefer this Hotel if i will get a chance to visit Egypt Again

Stayed: February 2014, travelled on business
Thank vishal812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded 28 February 2014

Thank you so much for your detailed review, happy to know that you have enjoyed your stay with us, and you are satisfied with your room and level of cleanliness. We are always keen in meeting different tastes and being up to the expectations, we have added an Indian food section to our wide buffet breakfast, also there is another healthy and vegetarian sections, it would be great if you had asked our team to provide any favorite food or item you like, we are always happy to have satisfied guests, next time let us know your requirement and will be happy to provide them. Looking forward to welcoming you once more very soon.

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Reviewed 8 February 2014

I definitely would not return to nor recommend this hotel for anyone truly looking for a quality experience. The suite I stayed in was not well kept, first of all - upon arrival, the bathrooms were not clean, the furniture was extremely dusty, and the bedrooms looked like they hadn't been cleaned or kept in a while (the bedsheets and rest of the furniture were in place and kept tidy, just not clean; again, dust dust dust!) Food was mediocre at best. That is not what I expected staying at a Hilton establishment. The food I ordered to the room arrived cold and after a considerable wait. Breakfast was bland, the pastries relatively stale, and the eggs were - again - cold. Also, there was no chef at the crepe/pancake/omelet station to make any of these food items. The minibar in the room was not stocked well - the chocolate was expired and there were no alcoholic beverages in the room (although the hotel serves alcohol). A small bottle of wine, at the very least for example, would have been nice. I was definitely not pleased.

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Taymour S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded 28 February 2014

Thank you for the time you have spent in writing your comments

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A TripAdvisor Member
1
Reviewed 7 February 2014

our stay was great , we had too much fun ... i liked the hotel location ,my rooms view was over the nile and we enjoyed it alot .. breakfast was great and many choices to pick from , was clean and tasty as well

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded 28 February 2014

Excellent, great to know you have had a wonderful stay with us, and you have enjoyed the room's view breakfast and facilities. Please come back soon.

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Reviewed 4 February 2014

1. House-keeping was patchetic as they never bothered to clean the kitchen and utensils. Even when I got the room for the first time, the drawers were not cleaned. 2. They do not even check the availability of soaps/shower gel regularly. One has to has for the soap after paying good amount of money. 3. Swimming pool is not available most of the times, because the pool timings are 7 AM to 5 PM, which is the working hours for every person. 4. furniture seems to be old. The only favourable thing was that the hotel had kitchens with every room which was suitable for long term stays. Also the place is in the center of the city so one can visit the market nearby. Overall, If one is not looking for kitchen or looking for shorter stays, this is not a good option.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mohit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded 28 February 2014

Thank you for the time you have spent to write your review.

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Reviewed 4 February 2014

I had a wonderful time in this hotel. Locality of hotel is really good..Staff is really decent...cleaniness is good...Jim/Steam/sauna...all stuff was nice...they take care of pool cleanines very well..

  • Stayed: March 2013, travelled on business
    • Value
    • Location
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Thank Manik G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this reviewResponded 28 February 2014

Glad to know that you have enjoyed your stay with us. Great that you had the time to use our newly renovated Health Club and the pool. I am happy also to know that you were satisfied with cleanliness level. We will be very happy to welcoming you once more in the near future.

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Additional Information about Hilton Cairo Zamalek Residences

Address: 21 Mohamed Mazhar St. | Zamalek, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Cairo
#11 Romantic Hotel in Cairo
#17 Business Hotel in Cairo
#20 Luxury Hotel in Cairo
Price Range: £66 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cairo Zamalek Residences 4*
Number of rooms: 164
Official Description (provided by the hotel):
Set on the picturesque and exclusive island of Zamalek on the magnificent waters of the River Nile, the Hilton Zamalek Residence Cairo is located in a tranquil spot between downtown Cairo and Giza and is only 12 miles from Cairo Airport. All of the luxurious guest rooms at this hotel in Cairo offer spectacular city or river views and feature modern amenities such as high-speed internet access and LCD TVs. Upgrade to an elegant suite for additional space, a kitchen, living and dining areas and terraces offering scenic Nile views. Hold a professional conference in one of 3 flexible meeting rooms, all of which feature the latest in audio/visual technology and make use of our business center. Dine on international and oriental cuisine overlooking the pool and the River Nile in Nile Breeze, listen to live music in the Tea Time Lounge and enjoy casual al fresco food and drink on the deck at Waves. Work out in the complimentary Fitness Center, swim lengths in the heated swimming pool, which features a Jacuzzi or indulge in a massage while the little ones have fun in the Children’s Play Area. Explore the Egyptian Museum, experience the exotic sights, sounds and smells of the vibrant Egyptian Bazaar, 'Khan El-Khalili' and marvel at the Great Sphinx and Pyramids at Giza. ... more   less 
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Also Known As:
Hilton Zamalek Residence Hotel Cairo
Safir Hotel Cairo

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