Stayed at the hotel on the 22 June 2014 with a colleague, check in was quite long and it seemed the guy at the desk didn't know really what to do, after 30 minutes we got 1 room, my colleague still was waiting after I returned from the room, we had pre-booked early check in, which was confirmed with the reservation.
Bellman service at the front very slow and staff didn't show initiative to get things done in the morning, evening staff seemed to be more attentive and more friendly.
The room was nice layed out, quite and clean, bathroom very small, the birthday cake send to the room of my colleague was well received and tasty, too big for 2 guest, but very nice gesture.
Breakfast next morning, nicely presented, and refilled, the cook was not able to make a proper omelette, just a flat Spanish style pancake, but that is quite common in the region, the waiter was inattentive and not will to bring a cappuccino for breakfast or an espresso.
After check out in the afternoon we met the Guest relations Lady in the lobby and she saved the day, the only real professional person we have met during our stay, well done, she is a real asset to the hotel
- Official Description (provided by the hotel):
- Set on the picturesque and exclusive island of Zamalek on the magnificent waters of the River Nile, the Hilton Zamalek Residence Cairo is located in a tranquil spot between downtown Cairo and Giza and is only 12 miles from Cairo Airport. All of the luxurious guest rooms at this hotel in Cairo offer spectacular city or river views and feature modern amenities such as high-speed internet access and LCD TVs. Upgrade to an elegant suite for additional space, a kitchen, living and dining areas and terraces offering scenic Nile views. Hold a professional conference in one of 3 flexible meeting rooms, all of which feature the latest in audio/visual technology and make use of our business center. Dine on international and oriental cuisine overlooking the pool and the River Nile in Nile Breeze, listen to live music in the Tea Time Lounge and enjoy casual al fresco food and drink on the deck at Waves. Work out in the complimentary Fitness Center, swim lengths in the heated swimming pool, which features a Jacuzzi or indulge in a massage while the little ones have fun in the Children’s Play Area. Explore the Egyptian Museum, experience the exotic sights, sounds and smells of the vibrant Egyptian Bazaar, 'Khan El-Khalili' and marvel at the Great Sphinx and Pyramids at Giza. ... more less
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- Also Known As:
- Hilton Zamalek Residence Hotel Cairo
- Safir Hotel Cairo