i am very angry about my experience at Sofitel el Gezirah it all started when a friend of mine who was at the hotel earlier the same day i checked in and asked for the rate of one night and was told a price that was different from the price I checked in with although it was the same day. When i came to check in, i checked in and left almost 100 EGP because the front desk did not have change which is not a problem.
Second day i ordered a couple of drinks by the pool and like any other hotel in the world i put the cheque on my room so that i can pay when i check out, instead I found one of the pool waiters running behind me and my wife as if i am a thief and asking me to pay what i had to drink at the moment i told him i will pay on my check out he said he contacted the reception and they told him that i have to pay instantly!!!!
The funny thing is i decided to pay but my wallet was in the room so i came up to the room but the key didn’t work because the hotel checked me out at 12 pm although the offer was to check out late at 6 pm.
When i came down to the reception to complain about these issues i was met with a 10-15 minute wait for the guest relation manager and then with a smile and a cold apology.
I have seen from hotels worldwide they are willing to do whatever they can for customer satisfaction but clearly that’s not the case at Sofitel.
I am not coming back to Sofitel el Gezirah and had the idea of purchasing an annual membership to their spa and pool but this will not happen after the treatment i got.
I will be sure to spread this to family, friends and business partners and I will not stop at trip advisor, especially that I was contacted by the hotel’s quality manager who didn’t reply to my email and didn’t care about anything.
- Official Description (provided by the hotel):
- Fully refurbished in 2007, the contemporary interior design combines exquisite style and elegant refinement with the convenience of several restaurants, bars, spa, casino, 850m2 of conference/meeting facilities and all the latest amenities - the unique French flair and personalized service add a special touch of luxury. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, ACCOR, Prestigia, Agoda and Hotels.com so you can book your Sofitel Cairo El Gezirah reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sofitel Cairo El Gezirah Hotel Cairo
- Cairo Sofitel