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“Tranquil Calm contrasts with Cairo's Chaos”

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Sofitel Cairo El Gezirah
Ranked #4 of 137 Hotels in Cairo
Certificate of Excellence
yorkshire
Level Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Tranquil Calm contrasts with Cairo's Chaos”
5 of 5 bubbles Reviewed 15 May 2013

Sofital rises 27 stories on the banks of the Nile. Our 25th floor room gave breathtaking views of the surrounding city but standing outside on the small balcony was a vertiginous experience!
Everything was in place for a 5 star hotel, impeccibly trained staff, wonderful public rooms including a library although the smoking therein will seem strange to Western Europeans.
The tragagy of Egypt is its highly educated population reduced to taking on manual jobs, the receptionist was a qualified accountant and our breakfast waitress a graduate in computer studies; this situation is aggravated by the political instability keeping visitors away. When we stayed in February, normally peak season, Sofitel Hotel was only 1/3 full.
Room and bathroom 100%, always clean with very attentive chamber staff. A choice of restaurants with many Egyptian business people coming in just for meals. The meal prices had obviously been much reduced since the days of maximum occupancy. It was sad though to see a wonderful buffet meal laid out each evening with a large choice of hot and cold dishes but so few customers. There is also the ouside kebab restaurant and a more formal, table-service restaurant.
Early evening entertainment was provided by a Russian pianist singing in French! The hotel has a heated outdoor pool looking straight out onto the Nile but accessed from inside the hotel.
The current instability makes it a great time to visit Egypt with no pressure of crowds or queuing in the famous Cairo Museum, where everything Tutankhamen is displayed in all its glory.

Room Tip: Go high for the views!
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hotelchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 17 May 2013
Dear Our Valued Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay.

We are glad to hear you fully enjoyed the experience and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

I would like to inform you as well that our public indoor areas at the hotel are non-smoking areas and our restaurants have a nonsmoking section.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,403 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (241)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Bolu, Turkey
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 8 May 2013

El-Gezirah means island in Arabic. And the hotel is on an island in a river(The nile river) !!!
All of the rooms have a perfect viewing thanks to the rounded structure of the hotel and to the location that gives a huge breath without any high buildings near by.
The hotel has a wide garden at water level and there are lots of different service points as restaurants, cafes etc.
You can watch the boats going around with tourists who are entertaining, and you can even share their joy and start dancing with the music they are listening. :)
If you are lucky enough, which I was, you can witness a movie or TV set in action just at the garden of the hotel!!!
The lobby is good enough to hang out withyour friends, listen some piano, or just sit on the fluffy chairs.
Best thing for the rooms is their amazing sightseeing opportunity.
The stuff and the management were not my interest but also I didn't experienced any unexpected and unpleasent behaviour.
I was an invited guest and didn't pay for it, but if it is the actual situation, I saw some price signs in the rooms(yes, every room has some sign declaring the nightly prices for locals and for tourists) and the price was so expensive.
Anyhow, while my next Cairo trips, even if I would be staying somewhere else, one evening , I will definetly go there and have a cup of tea with fresh mint in the garden.

Room Tip: Insist to have a room faced to the cournish(East), so you can have a 180 degree perspective.
See more room tips
  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank selimsagol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 9 May 2013
Dear Valued Guest,

Thank you for choosing Sofitel Cairo-El Gezirah for your recent visit to Cairo.

I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself.

Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction.

I do hope that we will have the opportunity once again to serve you in the very near future.

Sincerely,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 21 April 2013 via mobile

We have enjoyed our stay here. Staff have been most helpful. Make you feel very welcome. Pool and spa area lovely. Amazing views of Nile for rooms and restaurants. Buffet breakfast fantastic.Party boats are noisy it do add a certain entertainment to your stay. Totally recommend this as a lovely, safe oasis. We have felt totally safe here.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alastair P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 23 April 2013
Dear Valued Guest,

I would like to thank you most sincerely for taking the time to write to us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.

Sincerely yours,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 April 2013

Beautiful hotel, well-run with generally attentive staff. My only complaint was that the loud music from the boats on the Nile often continued until 2am or later. Obviously, this is not the fault of the hotel.

Excellent breakfast, very nice gym/steam/pool facilities. It's also a very short and pleasant walk, maybe 15 minutes, to Tahrir Square and the Egyptian Museum.

Would highly recommend this hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jselanikio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 21 April 2013
Dear Valued Guest,

It was our pleasure having the chance to have you with us.

We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.

Sincerely yours,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 18 April 2013

Cairo is overwhelming and exhausting at times. This hotel is an oasis of calm.

I have spent a lot of time in a lot of places in Cairo. Sofitel is the only place I choose to stay these days. Breakfast on the terrace next to the Nile is a great way to start the day. The staff are very friendly and helpful without being pushy and constantly looking for tips. The hotel itself is large yet well laid out so that it has more of a cozy feel than many of the others. It also does not have loads of creepy men lurking in the lobby.

The rooms are comfortable, bright and clean - the bathrooms are nice -- but ladies watch out -- the closets are tiny.

The spa and pool are also quite nice -- the pool being on the Nile as well.

My only tip is to try to avoid the sporting club view -- you still get the Nile but you also get the floodlights from the club.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amandizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 21 April 2013
Dear Our Valued Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay.

We are glad to hear you fully enjoyed the experience and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sana'a, Yemen
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 April 2013

Truly pleasant experience… I would definitely like to be in that hotel again.
The friendly atmosphere, in addition to the exceptional Nile view, makes Cairo Sofitel a preferred choice for business or leisure!

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ali A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 17 April 2013
Dear Valued Guest,

Thank you for choosing Sofitel Cairo-El Gezirah for your recent visit to Cairo.

I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself.

Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction.

I do hope that we will have the opportunity once again to serve you in the very near future.

Sincerely,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 5 April 2013 via mobile

My 7 year old daughter and I stayed here in April 2013 as our base for exploring Cairo. I've stayed in several luxury hotels around the world, and the Sofitel el Gezirah is just as one would expect from such an establishment.

The hotel is clean, very well maintained. There are plenty of well-groomed external areas to enjoy food and drink, or just soak up the sun. The pool is warm, heated (to 28 degrees, so the in says) and there was no overcrowding or jostling for the loungers, of which there are four types and all very comfortable and luxurious. No white plastic here!

The staff are, of course, very friendly - although we have twice met with the "Sorry Sir, it's the hotel policy" a couple times (they wouldn't give a room key to my (very responsible) daughter, even though I asked them to. I guess this is understandable. The other was that children aren't allowed in the jacuzzi, even when accompanied and when no other guests are using it. My daughter has recently discovered jacuzzis and was desperate to try this one, but wasn't allowed, which s a shame).

The rooms are clean, comfortable and well apportioned, with luxurious bathrooms (we had a Luxury room on the 11th, so am only commenting on what we've seen / experienced). Poor selection of English-speaking TV channels, though (news, news, news. Oh and an old-movie channel!).

Wifi is everywhere, and generally pretty quick and reliable. Some of the hotspots are password-free, whereas others (e.g. those at the restaurants and bars) require a password. Good luck finding a waiter who knows the exact password! I was given several variations, but worked it out after a while ('life1234', and not 'live12345' or some other variation!).

Although just across the river from Tahrir Square, the hotel security is pretty tight and I have no concerns about safety with the hotel grounds.

My ONE BIG COMPLAINT, though, is that the hotel allows smoking in most internal areas of the hotel. I know this is Egypt, and perhaps some people think that is sufficient excuse, but I whole-heartedly disagree. This is an international hotel, serving international clientele, and charging international prices - they should maintain international standards! There is ample outdoor entertaining space, so really no need for lobby areas to allow smoking (admittedly the air is not a thick fog of smoke, but it is very difficult to find indoor space not tainted by either a general cigarette odour or an individual polluting a particular corner - which generally happens in most of the internal communal areas!). And that, my friends, is from a smoker!

Overall we are very content here and would stay again (considering that the smoking issue is likely to be prevalent in most (if not all) Cairene hotels!).

Stayed April 2013, travelled with family
Helpful?
4 Thank Tariq76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, 6 April 2013
Dear Valued Guest,

It was our pleasure having the chance to have you with us.

We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

Rest assured that your comments about the smoking in the hotel’s public area were passed-over to management for the possibility of improvement in this area.

We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.

Sincerely yours,

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Cairo El Gezirah

Property: Sofitel Cairo El Gezirah
Address: 3 El Thawra Council St Zamalek, Cairo 11511, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Cairo
#2 Spa Hotel in Cairo
#2 Romantic Hotel in Cairo
#4 Luxury Hotel in Cairo
#6 Business Hotel in Cairo
#16 Family Hotel in Cairo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Cairo El Gezirah 5*
Number of rooms: 433
Official Description (provided by the hotel):
Fully refurbished in 2007, the contemporary interior design combines exquisite style and elegant refinement with the convenience of several restaurants, bars, spa, casino, 850m2 of conference/meeting facilities and all the latest amenities - the unique French flair and personalized service add a special touch of luxury. ... more   less 
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Also Known As:
Sofitel Cairo El Gezirah Hotel Cairo
Cairo Sofitel

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